South East Focus Care

International House, George Curl Way, Eastleigh, Southampton SO18 2RZ
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10 47 Reviews
  • South East Focus Care, Southampton
South East Focus Care offers personalised care packages designed to meet the individual needs of the people they support.

Striving to make a positive difference to the lives of clients, the team are compassionate and kind with a focus on empowering people to live independently and comfortably in their own homes.

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Care Provided by South East Focus Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • South East Focus Care Ltd
  • Person in charge
  • Clara Chihowa (Manager)

Funding & Fees Guide for South East Focus Care

  • Prices

  • Fees will vary based on an assessment of your needs and the package that suites your needs.

South East Focus Care Reviews (47)

Total of 47, showing 1-20
10

South East Focus Care has a Review Score of 10 (9.962) out of 10, based on 47 reviews in the last 2 years. Over all time South East Focus Care has 47 reviews.

Overall Experience

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Review from James L (Son of Client) published on 16 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the standard of care provided by all of the care workers who looked after my father in his final month. They were professional, caring and friendly. They all arrived on time or earlier. Many thanks to them all.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for taking time in your day to let us know your experience of our service. We value your feedback . Hope you are keeping well


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Review from J B (Daughter of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team were very supportive of my dad. They were able to support his very complex care needs. Communication was great. They also helped us to navigate some challenging circumstances within the home. Would highly recommend.

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Review from Hywel P (Son of Client) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care service, always on time and very reliable.Great all round service, carers were always polite and treated my dad with respect and dignity, management were always kind and friendly and would do anything to please.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Many thanks for your kind words. We value your say. Hope you are keeping well.


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Review from S D (Granddaughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want a caring, compassionate care company to look after a loved one, this is the care company for you. A number of carers looked after my grandmother for 7 months, all treating her and the family with love, compassion, respect and kindness. Our live in carer went above and beyond expectations
and continued to do so through to the end. As a family, we will be forever grateful to those who supported my grandmother.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Many thanks for taking the time to provide us with feedback in your diary. We value your say. Hope you're keeping well.


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Review from Pauline O (Daughter of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were so considerate.
Respectful of clients needs and wishes.
A great comfort to client.
Very professional carers.
Reliable professional team who made clients last few months as comfortable and dignified.

Reply from Clara Chihowa, Care Manager at South East Focus Care

We appreciate your feedback. Thank you for your kind words and hope you're keeping well.


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Review from June S (Wife of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers cared for my husband in the very best way showing compassion, care and understanding. They shared the occasional joke with him too.
I felt so grateful that my husband was in such caring hands and I felt very much included too. I cannot express my gratitude to them for making a very
hard situation easier.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you and hope you are keeping well. We appreciate the feedback and thank you for taking time to let us know your experience of the care our team delivers.


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Review from Emma S (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your caring and prompt response to my mum's substantial care needs. Your team came every day, three times a day and looked after her professionally, sensitively and respectfully. We could not have had her at home with us without your support.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for your kind words and for taking the time to in your schedule to let us know your experience of our care.


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Review from K T (Civil Partner of Client) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the excellent care provided by both carers. They were polite, friendly and genuinely cared for my partner. They chatted to him about topics that they had made the effort to find out were of interest to him. They ensured he was always comfortable and treated him with dignity. I am very
grateful to them.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Many thanks for taking the time to provide us with feedback. The team appreciates it. Hope you are keeping well.


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Review from Helen T (Daughter of Client) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother received care from Southeast Focus Care after she came out of hospital in April until September. The carers were all very respectful, considerate, gentle, patient and caring. They gave Mum lots of time and she never felt rushed when being assisted with personal care. They always removed their
shoes when coming in the house which we appreciated and Mum loved the way they made her bed so well every visit which was important to her. Nothing was too much trouble. The timing of visits was pretty consistent too without massive fluctuations in when they would come each day. The manager at the office was so friendly and responsive, with a wonderful laugh that would cheer us up whenever we spoke to her. We would highly recommend the manager and her team.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for taking the time to provide feedback to the South East Focus team on the care you received. Hope you are keeping well.


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Review from Gerald O (Husband of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's care was exemplary. The carers were kind, respectful, diligent and caring. They could not have done more for my wife. They were really outstanding. They were always punctual and worked hard during their visits.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Many thanks for taking the time to give your review on your experience of the care we delivered. We will keep focused and keep trying.


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Review from B B (Daughter of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were always friendly, responsive and respectful of Dad's needs.
From the first meeting, the manager listened to us and worked hard to build rapport with Dad and his extended family.
A warm and caring approach.

Reply from Clara Chihowa, Care Manager at South East Focus Care

We appreciate you taking the time to provide a review on the care our team delivered. We aim to keep trying and feel encouraged by your feedback.


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Review from Phil S (Son of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a small team so Mum got to know them all. Every member of the team was kind and caring and above all, friendly and good humoured. They were professional and reliable, always there at the agreed time. Whenever they had a concern, or if Mum was worrying about something, they always let me know
and dealt with it sensibly. We were all very happy with the standard of care.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for the feedback. We appreciate you taking the time to let us know about your experience of our care


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Review from Christine P (Wife of Client) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This group of carers visited us 4 times a day during my husband's final illness. They were at all times respectful, gentle, patient, friendly and totally caring. I was impressed with the way they dealt with 111 medics during an emergency. They worked at all times quietly and efficiently and I was extremely
grateful for their help. They were also always punctual.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for your kind words. We hope you are well. Our team loves the job and feels valued by our feedback.


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Review from Christopher L (Husband of Client) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package was set up at short notice and provided immediate help. My wife was cared for at home for her final 2 weeks and visited 4 times a day. The carers were brilliant, so tender and kind whilst they attended to her. They treated her with the utmost respect and were very gentle. They were
meticulous in ensuring she was lying comfortably before leaving. They always arrived within the time allocated. My family were very pleased that she was being cared for so well.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Many thanks for taking time in your diary to share your experience. We appreciate your feedback and stay well.


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Review from Rachael E (Daughter of Client) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dad went above and beyond the call of duty. The two ladies that I met were kind, caring, excellent caregivers and very professional. Nothing was too much for them. My dad looked forward to them coming. They were always happy and smiling. The manager kept in contact with me at all
times and was lovely. I cannot thank them enough. The care Dad had before this company just did not compare.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you so much for taking the time to inform us of your valuable feedback. Much appreciated and stay well.


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Review from T B (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for a better team, very caring and lovely lady looking after my dad, knowing he was safe in her care, she was there for me and tight to the end she will be sadly missed by me, hope all goes well for her future.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for the valued feedback. The team feel encouraged.


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Review from Peter H (Husband of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support provided was first class. The staff were friendly and caring, they always arrived on time and looked after my wife really well. They didn't rush anything and always cleared up before leaving.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for your kind words. We appreciate you taking the time to let us know your experience of the care delivered by the team.


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Review from Tracy W (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was diagnosed with multiple brain tumours resulting from previous lung cancer and bowel cancer and was put into palliative care. We were devastated when the radiotherapy did not work and Dad became increasingly worse over such a short period of time. He never wanted to be in a bed with others
washing him etc. and was unable to do anything but for the last 3 weeks of his life this was indeed the case as Mum and I realised he would need much more than we could give. The fabulous care staff came and not only looked after my dad but always checked in on my mum. They were kind, considerate and above all treated my dad with absolute dignity. The carers were consistent in their timekeeping and always had a smile for us. We would not have been able to have Dad at home had it not been for the excellent service he received. I felt that although this was not how Dad would have wanted the end to be it was dignified along with the help and attention from the wonderful care team.

Reply from Clara Chihowa, Care Manager at South East Focus Care

We appreciate that you took the time to provide us with feedback on your experience of the care provided by the team. Thank you.


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Review from David P (Son of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of compassion given to my mother during her final days was exemplary.
The care, dignity and compassion that these young carers gave were to the highest standards.
I will be forever truly grateful.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for taking the time to provide us with feedback on your experience of the care provided by the team. Much appreciated.


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Review from L R (Friend of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Provided palliative care for my lovely neighbour, most of the staff were helpful and friendly. The communication with the manager was spot on, she listened to the needs of the patient and his wife and took on board what was said and required, she was super helpful. Thank you.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for your kind feedback. We have taken it into account and will keep working hard to provide the best service we can.


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for South East Focus Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for South East Focus Care is calculated as follows: ( (250 Excellents x 5) + (10 Goods x 4) ) ÷ 260 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for South East Focus Care is based on 47 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about South East Focus Care

What Type of Services does South East Focus Care offer?

South East Focus Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact South East Focus Care to verify any information. View our terms and conditions. South East Focus Care has an Enhanced Service – more info.