South East Focus Care

International House, George Curl Way, Eastleigh, Southampton SO18 2RZ
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10 47 Reviews
  • South East Focus Care, Southampton
South East Focus Care offers personalised care packages designed to meet the individual needs of the people they support.

Striving to make a positive difference to the lives of clients, the team are compassionate and kind with a focus on empowering people to live independently and comfortably in their own homes.

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Care Provided by South East Focus Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • South East Focus Care Ltd
  • Person in charge
  • Clara Chihowa (Manager)

Funding & Fees Guide for South East Focus Care

  • Prices

  • Fees will vary based on an assessment of your needs and the package that suites your needs.

South East Focus Care Reviews (47)

Total of 47, showing 21-40
10

South East Focus Care has a Review Score of 10 (9.962) out of 10, based on 47 reviews in the last 2 years. Over all time South East Focus Care has 47 reviews.

Overall Experience

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Review from D W (Wife of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very professional, kind, also good timekeeping. I don’t know how I would have coped with dealing with the father of my children. Having carers eased everything, am so grateful for the service.

Reply from Clara Chihowa, Care Manager at South East Focus Care

We appreciate you for taking time in your busy schedule to complete feedback on your experience of our care. Feedback is always helpful in motivating and informing us of our practice.


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Review from Alice T (Wife of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for caring for my husband who was in need of end-of-life care.
Your team came in 4 times a day to take care of him.
The whole team were first class. Very well trained and professional, they were like a team of Angels sent to help us. Sensitive, kind, caring and polite.
Always on time
very willing to help going over and beyond nothing was too much trouble. This is a service that should be available throughout the UK. The management team are extremely proficient in the care sector. If you decide to use this company for your loved ones' care in the future. It will be the best decision you ever make. Thank you for helping us.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for your kind words regarding your experience with the care you received. We feel inspired and will keep going.


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Review from Sara F (Niece of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my uncle received from the guys who attended to him during the last months of his life was exceptional. Nothing was too much trouble and they went out of their way to ensure my uncle was comfortable and had everything he needed. I cannot recommend them and their manager highly enough.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you so much for taking time out of your day to provide feedback on your experience. The team feel inspired and will keep at it.


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Review from M B (Wife of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received was well beyond anything I had hoped for. They were punctual, polite and extremely caring in every aspect required for each visit. They greeted him beautifully and, although getting weaker and not very communicative, his facial expressions showed that he was delighted to
see them. They were left to undertake their work and you could occasionally hear them explain what they were doing and, in some cases, why it was necessary. It was my husband’s wish to remain at home providing I received help and brilliant help was there, thank you.

Reply from Clara Chihowa, Care Manager at South East Focus Care

You are very kind. Thank you. The team appreciates your feedback and motivates us to keep going.


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Review from Philip W (Son of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the level of care, attention to detail and professionalism of the care company. Setting up a messaging group with family members was a great idea and we were regularly kept updated.

Reply from Clara Chihowa, Care Manager at South East Focus Care

The team appreciate your feedback. Thank you for taking the time to provide feedback on your experience of our service.


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Review from H E (Daughter of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received care from 2 carers four times a day to start with, then this was reduced to 1 carer four times a day, following a review. They were almost always on time and worked well according to her needs. They stayed their allotted time and did not rush in and out. Before leaving, she was always
asked 'is there anything else that you would like us to do?' I think that the only slight difficulty that might be useful to mention was when 3 carers occasionally came when one was being trained. We appreciate that this is necessary, but can be quite overwhelming for an elderly person and caused a bit of anxiety. They were, however, all very polite and respectful.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Your feedback is much appreciated. We will endeavour to get better each time.


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Review from Ian B (Husband of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found South East Focus Care to be outstanding in caring for my wife during her last days with us at home. Myself and twelve-year-old daughter are grateful for the major part they played in enabling my wife to die peacefully at home surrounded by friends and family.

Reply from Clara Chihowa, Care Manager at South East Focus Care

The team appreciates your feedback. Thank you for taking the time to inform us of your experience.


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Review from Caroline A (Granddaughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that supported myself, looking after my grandad from Jan to April 2024, were second to none. I could not have carried out his wish of passing at home without them. They treated him with dignity and became part of the family. They didn't just care for my grandad, they cared for the whole family.
The management were so efficient and available all the time to talk to. They could not have been more professional, approachable and caring. They made him so comfortable and made sure that he remained him right to the end.

Reply from Clara Chihowa, Care Manager at South East Focus Care

South East team value your feedback. Thank you for taking time out of your busy diary to inform us of your experience.


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Review from Clarissa D (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing care company, I was quite worried if this company would deliver the right care for our mum at end of life, they went above and beyond and all her care needs were met, it meant that Mum could spend the last month of her life at home which is what she wanted. The manager and her team are
amazing compassionate and caring and constantly kept me informed of any changes. Thank you all from the bottom of my heart.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for taking the time to share your experience with us. The carers appreciate this feedback, which motivates them to keep trying.


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Review from Rosalind H (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so blessed that I had such a wonderful manager and carers looking after my dad during his final weeks at home. The manager is so warm, friendly and caring and will do anything to help no matter what time of day or night. The carers were all lovely, they were so gentle with Dad and took their time
to make sure he was as comfortable as possible. They were professional and communicated well with my dad getting to know him and were always very caring and respectful, they always left Dad looking fresh, presentable and positioned well, taking extra care to help with the healing of pressure sores and to protect from any others appearing. Dad was always thankful and relaxed knowing he was well looked after. They were always so polite, respectful, caring, and helpful towards me also. They made the time I had with Dad so much easier and I will always be thankful.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for taking time out of your diary to complete this fantastic feedback. The carers find such feedback motivational and inspirational.


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Review from Sarah E (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A member of the South East Focus Care team has been looking after my mother since the middle of October 2023. She has consistently been considerate and kind in her care. The backup from the office and from the support staff who have been in to provide relief for the regular care has been professional
and sympathetic to me.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Many thanks for the valuable feedback. The carer and team are thankful that you took the time to do this. Much appreciation.


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Review from D S (Daughter of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were compassionate, professional, gentle, trustworthy and cheerful. Very good timekeeping, informing us of any small changes, special attention to skin and the risk of bed sores. Also respectful of client, even when unresponsive. We can not recommend them highly enough!

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for the feedback. We appreciate that you have taken the time to inform us of your experience.


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Review from Geoffrey G (Husband of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided by South East Focus was for my terminally ill wife. Her needs were complex as she was disabled long before the terminal illness for which care was provided took her away. The staff were absolutely amazing, nothing was too difficult and whatever the task, no matter how unsavoury, it was
carried out with care, kindness, gentleness and above all with dignity. The staff always took time to communicate with her to ensure that she knew what was to be done and that her comfort was paramount. If it was a bad pain day then care would be adjusted to fit the capabilities of my wife to ensure that her quality of life was not diminished in any way. The carers got to know her well and developed a rapport that greatly helped as the final days approached and her capability declined. They also took time to care for my wellbeing making sure that I knew from their observations how well or not she was coping. A very professional company with staff who cannot be praised highly enough.

Reply from Clara Chihowa, Care Manager at South East Focus Care

The team are thankful for your feedback. We feel motivated and enthusiastic about counting to give our best.
We love the job we do and it is very rewarding
Thanks again for taking your time to do this.


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Review from Anne L (Daughter of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.
Friendly and kind staff who take time to cater for my father’s needs and wishes.
Always polite and punctual.
Explained everything and fed back to my mother before leaving, they got to know my parents well particularly one carer in particular who was a great support.
We are happy to
highly recommend the manager and all that were involved in Dad's care.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for the feedback. Very inspiring for carers. We will keep at it.


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Review from A S (Sister of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly beautiful souls caring for our loved ones. Compassionate in approach providing excellent care over and above awareness, ensuring in life, care was carried out always with respect. A massive thank you to the staff at Focus Care even after our loved one passed away they were wonderful in their
comfort shown to the family, articulate in making sure care was carried out, at end of life, by carers leaving her comfortable and at peace, before saying their goodbyes.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for the inspirational feedback. The team value it. Hope you’re all keeping well.


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Review from Jamie W (Son of Client) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What incredible people! They visited us three times a day to hep care for my mum and were always cheerful, supportive and very caring.
They helped my mum in her last days with good humour and kept her and my spirits up. I can't begin to thank them enough.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for your valuable feedback. South East team wishes you a pleasant year ahead.


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Review from G W (Son of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care and compassion they give to my father during their visits to him is excellent.
Nothing is ever too much when the carers are with my dad.
This service provider exceeds the families' expectations.
The family have every confidence that our father is in safe, caring and compassionate
hands.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you, Merry Christmas to you and your family. The team appreciates your feedback and find this inspirational.


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Review from Nigel M (Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been using South East Focus for nearly three weeks, for mornings only. The care and attention I have received have been truly outstanding, in every way; commitment, knowledge, communication, empathy and much more. Never having been in this situation before, it could have been very difficult
for me to adapt to having a stranger in my house every day, in a very 'personal' setting; however, I have felt totally at ease from the outset (as has my daughter), and I now very much look forward to his visits.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you, and Merry Christmas to you and your family. The team appreciates your review and find this inspirational.


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Review from Maria Y (Daughter of Client) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad received was excellent. The carers were professional and very kind, they could not do enough for him. They always gave him time and put him completely at ease. He always looked forward to them coming, they became a part of our family. Thank you

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you. The carers value this feedback and their feedback inspires them to do more for those they care for and is motivating.


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Review from Heather B (Wife of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers who looked after my husband for his last few days of life treated him with great respect and dignity. They were very caring and gentle with him. They were on time each visit and left things clean and tidy.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you. The carers appreciate your feedback, hope you are keeping well.


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for South East Focus Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for South East Focus Care is calculated as follows: ( (250 Excellents x 5) + (10 Goods x 4) ) ÷ 260 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for South East Focus Care is based on 47 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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