South East Focus Care

International House, George Curl Way, Eastleigh, Southampton SO18 2RZ
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10 47 Reviews
  • South East Focus Care, Southampton
South East Focus Care offers personalised care packages designed to meet the individual needs of the people they support.

Striving to make a positive difference to the lives of clients, the team are compassionate and kind with a focus on empowering people to live independently and comfortably in their own homes.

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Care Provided by South East Focus Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Live in Carer

Good to Know

  • Owner
  • South East Focus Care Ltd
  • Person in charge
  • Clara Chihowa (Manager)

Funding & Fees Guide for South East Focus Care

  • Prices

  • Fees will vary based on an assessment of your needs and the package that suites your needs.

South East Focus Care Reviews (47)

Total of 47, showing 41-47
10

South East Focus Care has a Review Score of 10 (9.962) out of 10, based on 47 reviews in the last 2 years. Over all time South East Focus Care has 47 reviews.

Overall Experience

  • 45
  • 2
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Date Published

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47
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Review from Jacky K (Daughter of Client) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her wonderful team were an invaluable support throughout the final stages of my father's palliative care.
They were always prompt, cheerful and above all caring whilst adjusting to Dad's rapid decline. Every day provided a new challenge and they simply adjusted accordingly without hesitation
or drama.
We are forever grateful.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Your kind words are inspirational to the carers to keep delivering the best care possible.


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Review from Theresa F (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As it was was Mum's last days, the experience was the best it could be; dignified and Mum was looked after well. I knew what was going on at every moment, the carer was wonderful talked to me all the time.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for your kind words. Hope you're keeping well.


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Review from George G (Husband of Client) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hardworking, willing to tackle any task and always cheerful. They were a great help when my wife came out of hospital following a hip replacement. Would heartily recommend them. What more can I say?

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you and we appreciate your feedback. Hope you all are doing well. All the best from our team.


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Review from Anita N (Daughter of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

South East Focus Care cared for my dad during the last eight weeks of his life and I cannot thank them enough!
They provided care in a professional and collaborative way and Dad and I felt listened to. My dad had numerous ailments and understandably felt frustrated and sad at times but the manager
always made him smile with her jovial laugh and positivity. I also felt I could phone her with any concerns regarding his care and she supported me when I needed advice. The carers were punctual, dedicated, caring, polite, patient and and treated my dad with dignity and respect. They reassured him when he was teary or in pain and tried to cheer him up. They treated him like a loved one and I had no concerns over his care not being up to standard; they felt like family! It was a difficult time but I cannot fault Dad’s end-of-life care. Thank you!

Reply from Clara Chihowa, Care Manager at South East Focus Care

It was a memorable experience providing care for your lovely dad. You and your family welcomed the team and together we fostered a trusting relationship focused on providing quality compassionate care till the end. Farewell.


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Review from Gary L (Son of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service the manager and her team provided for my mum at a very hard time in our lives, you all brought a bit of sunshine to our lives. They were always on time and always had a smile on their faces. Nothing was too much trouble for them. I would not hesitate to have them again for
my mum with their five star service.

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Review from Jane R (Daughter of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team looked after my mother with end of life care. At all times, they were kind, considerate and very thorough in their treatment of her. They maintained her dignity and I feel they went over and above what was required of them. Truly lovely people who genuinely care about their clients.

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Review from Susan F (Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had excellent service and care from the whole team. They were very punctual and informative of any change to the daily routine. Nothing was too much trouble for them and they were very willing to undertake the tasks we gave them.

Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you Susan. Yours was a pleasant success story. South East team wishes you all the best with the rest of your life journey.


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for South East Focus Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for South East Focus Care is calculated as follows: ( (250 Excellents x 5) + (10 Goods x 4) ) ÷ 260 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for South East Focus Care is based on 47 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact South East Focus Care to verify any information. View our terms and conditions. South East Focus Care has an Enhanced Service – more info.