Auxilio Care

45-47 Richmond Road, Olton, Solihull B92 7RP
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8.8 3 Reviews
  • Auxilio Care, Solihull
Auxilio Care, based in Solihull, provides home care services to people in their own homes.

Trained care staff ensure each individual has a right to live their lives as independently and have full control in commissioning a care and support package.

Each person is treated with dignity, respect and kindness.

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Care Provided by Auxilio Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Auxilio Care Ltd
  • Person in charge
  • Lee Hollis (Registered Manager)

Funding & Fees Guide for Auxilio Care

  • Prices

  • Fees start at £24.00 per hour

  • Auxilio offers a minimum call time of 30 Minutes to 24 hour care in your own home.
    All fees are agreed after your home care assessment

Auxilio Care Reviews (3)

8.8

Auxilio Care has a Review Score of 8.8 (8.765) out of 10, based on 3 reviews in the last 2 years. Over all time Auxilio Care has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
3
3
0

Review from Barry D (Father of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very polite, helpful and very good with understanding my daughter and her needs. It’s a pleasant, relaxing atmosphere, which greatly helps.
Within her own flat, my daughter can continue to learn, and improve her own life skills which she needs and enjoys, the help of her carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D P (Mother of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been at Richmond Road for 8 years now, the new management listens to their clients but also their family.
This is a lot better than previous management.
It's so good to see the client come first.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Neelu J (Wife of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional and caring service. A full care plan was created and delivered against. Competent and caring support workers who were experienced and skilled in the type and level of care required. The support provided by the managers was excellent and they understood the need for flexibility and accommodated
changes well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.8 (8.765)

Overview of Review Score

The Review Score of 8.8 (8.765) out of 10 for Auxilio Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Auxilio Care is calculated as follows: ( (13 Excellents x 5) + (4 Goods x 4) ) ÷ 17 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Auxilio Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Lee

Lee Hollis

Job Title: Registered Manager

Joined: 2022

Lee has worked in the care sector since 1998 and has held the post of Registered Manager since 2019. He has a wealth of experience with community care, complex care and Learning disabilities and autism. Lee won The Registered Manager of the Year award at the British Care Awards in 2021. Lee spent the first part of his care career working in medical and HDU settings within the NHS. In recent years Lee has worked in the private sector supporting and managing teams in the community. Lee holds a Level 5 in health and social care.


Jessica

Jessica Hayes

Job Title: Community Care Manager

Joined: 2024

Jess has a wealth of experience in the Social care industry, working in Community Care for 15 years. She is passionate about providing person-centred care to our clients in a dignified way. She is responsible for making sure that our clients and carers are being looked after. That includes making sure that our carers are well trained and also providing professional care needs assessment for every client. Her attention to detail makes sure that we deliver the best possible standard of care.


Frequently Asked Questions about Auxilio Care

What Type of Services does Auxilio Care offer?

Auxilio Care offers Home Care.

How many Carers does Auxilio Care employ?

Auxilio Care employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Auxilio Care to verify any information. View our terms and conditions. Auxilio Care has a Premium Service – more info.