The Rock Care Home Domiciliary Care

1 Station Road, Buckfastleigh TQ11 0BU
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8.0 1 Review
  • The Rock Care Home Domiciliary Care, Buckfastleigh
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9.7
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Care Provided by The Rock Care Home Domiciliary Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • The Rock Care Home Ltd
  • Person in charge
  • Daniel Wilson (Manager)

Funding & Fees Guide for The Rock Care Home Domiciliary Care

  • Prices

  • Please call our office to discuss our fees
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The Rock Care Home Domiciliary Care Reviews (1)

8.0

The Rock Care Home Domiciliary Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time The Rock Care Home Domiciliary Care has 1 review.

Overall Experience

  • 1
  • 0
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Date Published

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Review from Melanie T (Next of Kin) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have required domiciliary care from The Rock since the beginning of November for bathing and dressing my father. The service has been absolutely excellent both from the carer, who is lovely and has gained Dad's trust, and the manager, who has been so helpful in meeting our requests. We are extremely
impressed with The Rock Care Home.

Reply from Daniel Wilson-Stapleton, Manager at The Rock Care Home Domiciliary Care

Thank you so very much for you kind review. Its our pleasure to help support you and your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for The Rock Care Home Domiciliary Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Rock Care Home Domiciliary Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Rock Care Home Domiciliary Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about The Rock Care Home Domiciliary Care

What Type of Services does The Rock Care Home Domiciliary Care offer?

The Rock Care Home Domiciliary Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Rock Care Home Domiciliary Care to verify any information. View our terms and conditions. The Rock Care Home Domiciliary Care has a Basic Service – more info.