Hartwig Care Ltd - Hertfordshire

Unit 27A, WelTech Business Centre, Ridgeway, Welwyn Garden City AL7 2AA
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9.8 19 Reviews
  • Hartwig Care Ltd - Hertfordshire, Welwyn Garden City
Hartwig Care Hertfordshire is a domiciliary care agency that provides personalised and flexible care services to people who need support in their own homes.

They offer a range of services, such as personal care, domestic help, companionship, medication assistance, dementia care, live-in care and more. The aim is to help clients maintain their independence, dignity and quality of life.

The team of trained and compassionate carers are committed to delivering high-quality care that meets the individual needs and preferences of clients. They work closely with clients, their families and other professionals to ensure that they provide the best possible care.

Hartwig Care Hertfordshire is registered with the Care Quality Commission and follows their standards and regulations. They are also members of the United Kingdom Homecare Association and adhere to their code of practice. Hartwig Care Hertfordshire is proud to be a trusted and reliable home care provider in the Hertfordshire area.

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Care Provided by Hartwig Care Ltd - Hertfordshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Oke Azubuike and Sami Leros (Operations Manager & Registered Manager)

Funding & Fees Guide for Hartwig Care Ltd - Hertfordshire

  • Prices

  • Starting from £21.50 (30 mins)

  • Hartwig is committed to providing high-quality care services at reasonable prices in the greater London area. Our prices reflect our respect for our care workers, who receive the London Living wage and compensation for their travel time and expenses.


    We also invest in a team of dedicated care managers and support staff who work from our Camden offices and other locations to ensure the best possible care and support for our clients.


    Furthermore, our prices include the cost of maintaining the latest software that guarantees the safety of our service users and allows their relatives to monitor their well-being.


    Our fees are not fixed and depend on the type and extent of care that you require. Therefore, we cannot give you a quote without first conducting a thorough assessment of your situation and needs. We hope you understand that this is necessary to provide you with the best possible service and care.


    New Service – Couples Care


    Further details available upon request

Hartwig Care Ltd - Hertfordshire Reviews (19)

9.8

Hartwig Care Ltd - Hertfordshire has a Review Score of 9.8 (9.827) out of 10, based on 19 reviews in the last 2 years. Over all time Hartwig Care Ltd - Hertfordshire has 19 reviews.

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Review from C P (Daughter of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally very happy with the service you provide. Whenever my mother has had problems or issues with her care, this has been quickly and efficiently resolved.
The staff are friendly and approachable. I am not often there when a carer is in attendance but recently I was impressed with the interaction
between the carer and my mother.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for your kind words. We are glad to hear you are happy with our service and that any issues have been resolved quickly. Our friendly and approachable staff are dedicated to providing the best care, and it's great to know you were impressed with the interaction between the carer and your mother. Thank you for choosing Hartwig Care.


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Review from A E (Brother of Client) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted by the standard of care and support from Hartwig. All the carers visiting my sister have shown excellent levels of care and support; they are truly lovely people and a delight to be with.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for your wonderful feedback. It is great to hear that you are delighted with the care and support provided by our team at Hartwig. It's heartwarming to know that our carers have made such a positive impact on your sister's wellbeing. We truly appreciate your kind words and your trust in our services


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Review from Claire H (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care company who continue to support my 92 year old mum. Carers are genuinely caring and she loves them. There is low staff turnover and many of the carers are local to the area. Where possible, there is consistency in terms of the number of carers who visit which provides continuity and
comfort as they are able to build positive relationships and really get to know mum's needs. The management is effecient and responsive and again, you feel that they genuinely care about their clients and aim to provide a first class service. Great care company- highly recommended.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you so much for your heartfelt review! We are delighted to hear that your mum is happy with our care and that our carers have made a positive impact on her life. It's wonderful to know that the consistency and dedication of our team have provided her with comfort and continuity. We truly value your feedback and are committed to maintaining the high standards of care and responsiveness you' have experienced. Your recommendation means a lot to us and motivates us to continue delivering first-class service. Thank you for trusting us with your mum's care.


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Review from V C (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, suffering from dementia has been having carers from Hartwig every morning and evening for the last six months. My mum was resistant to having care, but because of the amazing care and attention that each and every staff member gives, she really looks forward to their visits. I can't rate
the manager and her team highly enough.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you so much for sharing your experience. We're deeply touched to hear that our carers have made such a positive difference in your mum's life. It's heartwarming to know that she now looks forward to their visits and feels comfortable with the care she receives. We strive to provide compassionate and attentive care, and your feedback is a wonderful affirmation of our efforts. Thank you for your trust and support


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Review from G L (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwig have been fantastic with providing overnight, weekend and respite care for my elderly mother.
Their carers have all been professional and caring, able to join in with mums sense of humour and give her wonderful care from the comfort of her own home.
The office staff have been response and
helpful in fulfilling my requests and also offering advice on certain issues.
I recommend Hartwig for anyone wanting professional and caring home care.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for your lovely feedback. We are thrilled to hear that our carers have provided your mother with professional and compassionate care, and that they have connected with her sense of humour. It's heartening to know she feels comfortable and well-cared for at home. We are also glad that our office staff have been responsive and helpful in addressing your needs and offering advice. Thank you for choosing Hartwig for your mother's care


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Review from Helen S (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the support that my father has received from his regular carer who collects him for a weekly exercise class. The carer arrives on time and joins him in the class and for socialising with other class members afterwards.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for sharing your positive experience. We are glad to hear that your father's regular carer has been punctual and supportive, making his weekly exercise class enjoyable. It's wonderful to know that the carer not only participates in the class but also socialises with other members, enhancing your father's overall experience. Your feedback is greatly appreciated and motivates us to continue providing high-quality care.


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Review from Steve C (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team always have Dads health and well-being at the heart of everything they do.
They have helped us navigate some difficult times, taking a lead if necessary by helping get doctors appointments or suggesting changes to his care routine.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for your heartfelt review. We are so pleased to hear that our team has been able to prioritise your dad's health and wellbeing. It's wonderful to know that we have been able to support you through challenging times by assisting with doctor's appointments and suggesting care routine adjustments. Your feedback is incredibly valuable to us and inspires us to continue providing compassionate and proactive care. Thank you for trusting us with your dad's care


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Review from Peter S (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hartwig provide good care for my mother. Her live-in career is excellent and the temporary replacement - to cover a period of extended leave - is also very caring. The additional overnight carers are also good although, perhaps inevitably, my mother likes some better than others.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for your thoughtful review. We are delighted to hear that your mother's live-in carer has been excellent and that the temporary replacement has also provided caring support during the extended leave. It's great to know that the additional overnight carers have been good as well, even though it's natural for your mother to have preferences. Your feedback is invaluable to us and helps us continue to improve our services.


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Review from R D (Sister of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the team for my sister and brother in law is excellent. The support is reliable and the carers are always helpful and positive, and seem very responsive to day to day needs and problems. It is a great relief to feel that there is good care in place and there has been good liaison
and communication between the support team and the family to raise and resolve any issues arising. We really appreciate the support provided.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for your wonderful review. We are delighted to hear that the care provided for your sister and brother-in-law has been excellent. It's heartening to know that our team has been reliable, helpful, and positive, and that they have been responsive to day-to-day needs and problems. We're also pleased that the communication and liaison between our support team and your family have been effective in raising and resolving any issues. Your appreciation means a lot to us and motivates us to continue delivering high-quality care


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Review from Mick B (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother with Dementia, now palliative...
As condition has progressed our care needs have become more complex and rigorous. I am immensely impressed with how our carers and the management team have helped us adjust and support us through this difficult period. I feel a very real sense that the team can
be relied upon and are going the extra mile on our behalf. We are working towards the same goal and I cannot imagine having anyone but the current team as carers.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for sharing your experience during such a challenging time. We are deeply touched to hear that our carers and management team have been able to support you and your mother as her condition has progressed. It's heartening to know that you feel our team is reliable and dedicated, going the extra mile to provide the care needed. Your kind words about our team's efforts and commitment mean a lot to us. We are honoured to be part of your journey and will continue to work towards the same goal, ensuring your mother receives the best possible care. Thank you for trusting us with her wellbeing.


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Review from Murray B (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by this team for my 95-year-old father is second to none. The carers are reliable and trustworthy, as well as being friendly and fun. They have made recent discharges from hospitals smooth and hassle-free and all staff demonstrate genuine concern for my father's well-being, health,
comfort and happiness. I am currently the main carer for my father and I simply couldn't do it without the comprehensive support, dedication and professionalism of Hartwig Care.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for sharing your positive experience with Hartwig Care! It's lovely to hear about the exceptional care we provide your father. The team's efforts in ensuring smooth hospital discharges and demonstrating genuine concern for your father's well-being, health, comfort, and happiness truly make a difference. As your father's main carer, your acknowledgement of our team's comprehensive support, dedication, and professionalism speaks volumes about the quality of care we provide. Thank you for choosing Hartwig Care.


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Review from J C (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers for my dad are lovely, they are kind, caring and always give my dad (and Mum) the support they need.
When we need a variation to my Dad's usual rota, the office could not be more helpful and accommodating to ensure my dad's needs can be met.
Having this daily interaction with Hartwig carers
gives me the peace of mind that someone is seeing them everyday, as although I call daily, I am not always able to make contact with my mum till later in the day due to work priorities, so it really helps me too.
Thank you for everything you do for my Dad but also my Mum, as it gives her some time to just think and be herself without always having to work around my dad 24/7.

Reply from Sareena Jordamovic, Business Manager at Hartwig Care Ltd - Hertfordshire

Certainly! It's lovely to hear that the carers at Hartwig have been kind, caring, and supportive toward your mother and father and that the communication gives you peace of mind. It's essential to have that reassurance of knowing someone is looking after your loved ones. It's also wonderful to recognise that their care not only benefits your dad but also gives your mum some valuable time for herself. Balancing caregiving responsibilities can be challenging, and having professional support allows her to recharge. Thank you for sharing your positive feedback!


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Review from J Y (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad receives excellent care from all of his carers. I feel I never need to worry about him as the care my dad receives is first class. If the carers have any concerns regarding his health or anything else they immediately take action and keep me fully updated. My dad is also very happy with the care
he receives and that is the most important thing to me. He wouldn't want any other company looking after him and neither would I.

Reply from Sareena Jordamovic, Business Manager at Hartwig Care Ltd - Hertfordshire

Thank you for sharing your feedback about the care your dad receives! It's wonderful to hear that he is well taken care of and that our staff's prompt actions and updates give you peace of mind. Your dad's happiness and well-being are indeed the most important aspects, and it's wonderful to know that he wouldn't want any other company looking after him. Thank you for taking the time to share your positive experience with us!


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Review from Peter N (Husband of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until my wife entered a care home a few days ago at the local hospital's recommendation, Hartwig went to endless trouble in looking after my wife at home (and indeed regarding also my own well-being as care/next-of-kin), and at all times did their level best to give her the best of care. They would
deploy enterprise and invention to get around new problems in her care as they arose. Hartwig's punctuality/reliability was of the highest order. I could not have asked for any better service in any respect and utter a huge 'thank you' to them.
Two other aspects worthy of mention:
Even if a new carer appeared on the scene, they were invariably already well-briefed and knowledgeable about my wife, the information flow within the Hartwig admin was clearly excellent.
Even the most senior staff at Hartwig do their fair share of care visits, and it shows at all levels.

Reply from Sareena Jordamovic, Operations at Hartwig Care Ltd - Hertfordshire

Thank you for sharing your valuable feedback about Hartwig. It's heartwarming to hear about the exceptional care the team provided for your wife during her time at home. Our commitment to your wife's well-being and our resourcefulness in addressing new challenges demonstrates our dedication. We thank you for your heartfelt gratitude as it is a testament to the impact we have had. We wish you and your wife all the best, and should you ever need further assistance, please don't hesitate to reach out to us; we are happy to accommodate your needs.


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Review from Aideen C (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, the team at Hartwig Care helped my mother transition from independent living to accepting her need for support. The carers are well-trained, resourceful and respectful. They give personal care (showering, helping to dress, massaging legs and back) in a way my Mum actually enjoys. They
engage her in conversation and provide a sense of 'company' even though they are only there for an hour and are busy throughout. When we need to communicate, the office is staffed efficiently, and someone's there to answer our phone call, often one of the managers who is known to us. They are also kind, intelligent, perceptive, thoughtful and helpful to my sister and me.
I feel fortunate that we came upon this care company. Having dealt with many while overseeing care for my elderly father and his wife in years gone by, I can honestly say that Hartwig Care is in a different league altogether! I'm so grateful that my mum has access to this excellent service.

Reply from Sareena Jordamovic, Business Manager at Hartwig Care Ltd - Hertfordshire

Thank you for sharing your feedback about Hartwig Care. We very much appreciate your kind words and are delighted to hear that our team has been providing excellent care for your mother. Our well-trained, resourceful, and respectful carers take pride in ensuring her well-being. It's great to know that your mother enjoys the service we provide to her. Our efficient office staff, are committed to prompt communication and support. We understand the importance of being there for you and your sister. Your trust in us means a lot, and we remain dedicated to delivering exceptional service. Your honest opinion that Hartwig Care is in a different league altogether is truly appreciated. If you ever need further assistance, please don't hesitate to reach out to us.


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Review from David D (Son of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Hartwig Care for many months. They have always provided great reliable service and friendly caring and knowledgeable staff. Been invaluable looking after my dad who really sings their praises.

Reply from Sareena Jordamovic, Business Manager at Hartwig Care Ltd - Hertfordshire

Thank you for sharing your positive experience with Hartwig Care. We truly appreciate your feedback and are delighted to hear that our services have been reliable and that our staff members have been friendly, caring, and knowledgeable. It's heart-warming to know that we've been able to make a difference in your dad's well-being. If you have any further comments or need assistance, please feel free to reach out to us. We remain committed to providing exceptional care and support to our clients and their families.


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Review from Bridget J (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my 95-year-old mother. Very friendly and helpful carers who look after her very well and communicate any issues or problems immediately. Nothing is too much trouble for them. Would thoroughly recommend.

Reply from Sareena Jordamovic, Business Manager at Hartwig Care Ltd - Hertfordshire

Thank you for sharing your heartfelt feedback about Hartwig Care. We deeply appreciate your kind words and are delighted to hear that our team has been providing excellent care for your mother. Our friendly and helpful carers take pride in looking after her well-being and promptly addressing any issues or concerns. At Hartwig Care, we believe that no task is too much trouble when it comes to ensuring the comfort and safety of our clients. Your recommendation means a lot to us, and we remain committed to delivering exceptional care. If you ever need further assistance, please don't hesitate to reach out to us.


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Review from E G (Client) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and helpful carer.
Willing to do everything requested.
Happy also to have a chat.
Find all carers really friendly.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

We are delighted to receive your positive feedback. Your satisfaction with our services and our team is very important to us, as we strive to offer the best service for our clients. Thank you for choosing us and sharing your great review.


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Review from A R (Daughter of Client) published on 28 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hartwig Care's local office and care staff are responsive and caring. They act quickly on concerns and provide advice and support as requested. My mum enjoys talking with the carers who on the whole are efficient, effective and compassionate.

Reply from Maryan Hassan, Marketing and Social Value Lead at Hartwig Care Ltd - Hertfordshire

Thank you for sharing your feedback with us. We are delighted to know that your mother is satisfied with our service. Our team work hard to provide a high-quality and personalised care to our service users.


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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Hartwig Care Ltd - Hertfordshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Hartwig Care Ltd - Hertfordshire is calculated as follows: ( (92 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 110 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hartwig Care Ltd - Hertfordshire is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Oke

Oke Azubuike

Job Title: Operations Manager

Joined: 2022

Oke has over 20 Years’ experience working in the health and social care sector. He started his journey as a care worker whilst completing his degree and has since worked his way through teaching and assessing health and social care in further education colleges. He then joined the private sector initially as a care manager and progressed to operations manager.


Oke has led operations for businesses that provide both commissioned care and private care services, domiciliary and extra care services. Okehave supported registered managers through CQC registrations and inspections where they have achieved a minimum of Good in all areas. Oke has been involved in Greenwich mobilisation for Hartwig Care, and Lewisham-led provider mobilisation for Care Outlook (many years ago).


Oke holds Level 5 in Leadership for Health and Social Care and Children and Young People's Services, ILM Level 3 Diploma in Management, Diploma in Teaching in the Lifelong Learning Sector (Health and Social Care), and BSc in Computer Science


Sami

Sami Leros

Job Title: Registered Manager

Joined: 2017

Sami is an accomplished Registered Manager and contract Care Manager with a solid background in the private health and social care sector. He has expertise in people management, employee training, team building, sales, planning, contract management, auditing, communication, and recruitment. He progressed rapidly in his career at Hartwig Care, moving from a monitoring position to one of the two Registered Managers in charge of all of North London. Sami leads an autonomous team, managing operations, ensuring quality care delivery, and representing the company in lucrative contract negotiations.


Fluent in French, English, and Persian, he has excellent interpersonal skills that build trust with clients. He is a goal-oriented professional who enjoys taking on challenges and seeking new opportunities for growth and development. Working full-time while pursuing his NVQ Level 5, he is dedicated to continuous learning and keeping up with industry best practices.


Frequently Asked Questions about Hartwig Care Ltd - Hertfordshire

What Type of Services does Hartwig Care Ltd - Hertfordshire offer?

Hartwig Care Ltd - Hertfordshire offers Home Care.

How many Carers does Hartwig Care Ltd - Hertfordshire employ?

Hartwig Care Ltd - Hertfordshire employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Hartwig Care Ltd - Hertfordshire to verify any information. View our terms and conditions. Hartwig Care Ltd - Hertfordshire has a Platinum Service – more info.