Alcedo Care Ulverston & Barrow-In-Furness

Unit 16 Morecambe Road, Alcedo Care, Ulverston LA12 9BN
Submit a Review
9.8 9 Reviews
  • Alcedo Care Ulverston & Barrow-In-Furness, Ulverston
Alcedo Care Ulverston & Barrow-In-Furness provides home care in Cumbria, and complex care as well as 24-hour live-in care services in Ulverston & Barrow.

Trained, respectful, experienced staff support people in their own homes.

High quality care including help washing and going to the toilet is offered to people living with dementia, Parkinson’s and others with complex care needs.

Show Alcedo Care Ulverston & Barrow-In-Furness on the Map

Care Provided by Alcedo Care Ulverston & Barrow-In-Furness

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer

Good to Know

  • Person in charge
  • Victoria Leecy (Registered Care Manager)

Funding & Fees Guide for Alcedo Care Ulverston & Barrow-In-Furness

  • Prices

  • From £30 per hour.

  • Please contact the office for information about fees.

Alcedo Care Ulverston & Barrow-In-Furness Reviews (9)

9.8

Alcedo Care Ulverston & Barrow-In-Furness has a Review Score of 9.8 (9.843) out of 10, based on 9 reviews in the last 2 years. Over all time Alcedo Care Ulverston & Barrow-In-Furness has 9 reviews.

Overall Experience

  • 9
  • 0
  • 0
  • 0
  • 0

Date Published

9
3
7
9
0

Review from L C (Mother of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son spends quality time with his two carers. They see to his wants and needs. The carers interact with him as much as they can. He enjoys trips out in the community several times a week. I feel that the service the carers provide is right for my son.

Reply from Katie Mckenzie, care manager at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Tina P (Mother of Client) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alcedo Care has been great for our family. Gave us freedom to do things together.
He looks forward to the calls and enjoys the freedom from his parents. The staff are always on time for us, know us well and let us know in advance of anything, they are always good. Always understanding.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you very much for your lovely response. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Mother of Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the care we are given and the help I'm getting has given me more time, I struggled before Alcedo joined us. She has connected will with the carers.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Mother of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the carers have managed well and tailored the support to his needs. Carers take on board suggestions and show they are supportive and caring and take into account his needs. I am happy with the service that is being provided.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Daughter of Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far our experience with Alcedo Care has been fantastic. They have shown great interest and have been keen to learn how to communicate via a communication board with my dad. Everyone we have met so far has been lovely and has gone above and beyond for our dad. Today is the happiest I have seen him
for years and it is down to Alcedo Care.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L M (Relative of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent care so far from Alcedo who stuck with us after an incident with my son.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your kind words Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L W (Daughter of Client) published on 21 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met every carer who comes to look after my Mum and have to say every single one has treated Mum with the utmost respect and professionalism. They are friendly and kind, they perform their tasks with a cheerful attitude and can't do enough for Mum. I would have no qualms about recommending Alcedo
to anyone.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review. We will pass this on to the team. Kind Regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S N (Son of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience with Alcedo Care is very good.

Reply from Victoria Leecy, TBA at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your kind words. Kind Regards Victoria


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R P (Son of Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from all, no complaints.

Reply from Victoria Leecy, Operations Manager at Alcedo Care Ulverston & Barrow-In-Furness

Thank you for your lovely review.
Kind regards,
Victoria.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Alcedo Care Ulverston & Barrow-In-Furness is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Alcedo Care Ulverston & Barrow-In-Furness is calculated as follows: ( (50 Excellents x 5) + (3 Goods x 4) ) ÷ 53 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcedo Care Ulverston & Barrow-In-Furness is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Victoria

Victoria Leecy

Job Title: Operations Manager

Joined: 2021

My name is Victoria Leecy, I am the Operations Manager for Alcedo Care in the Lancaster and Cumbria area. I have over 7 years of experience in health and social care and have worked with children and adults in a wide range of settings from children’s homes, rehabilitation, support units, care homes and home care.


I am currently in the process of completing my Level 5 in Leadership and Management.


Throughout my career, I have always been passionate about the care and support of clients and always going that extra mile for staff and clients to ensure we provide person-centred care.


I have a passion to make a difference. Alcedo Care has given me the support to achieve the best possible outcomes for my team, the clients and my own professional development.


Outside of work, I am a mum to two boys to whom I devote all my time, I love to spend quality time with my family and enjoy a bit of decorating and gardening.


Katie

Katie McKenzie

Job Title: Area Manager

Joined: 2024

Hi, my name is Katie and I am the Area Manager for Alcedo Care Ulverston & Barrow-in-Furness.


Ryan

Ryan Dickie

Job Title: Care Coordinator

Joined: 2024

My name is Ryan and I am the Care Coordinator at Alcedo Care Ulverston and Barrow. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.


Rebecca

Rebecca Mellor-Algar

Job Title: Care Assessor

Joined: 2024

My name is Rebecca and I am the care assessor at Alcedo Care Ulverston & Barrow-in-Furness. As a Care Assessor, my role is to prepare and adapt person-centred care plans for our clients and their families. These might be produced with the client alone, but sometimes might also involve other healthcare professionals. It is my responsibility to ensure our clients have the maximum amount of input possible into the care plan, and that it takes into account not only their personal and medical information, but their likes, dislikes, and what we can do to enrich their life and support independence.


Ellie

Ellie King

Job Title: Recruiter

Joined: 2024

My name is Ellie and I am the recruiter at Alcedo Care Ulverston and Barrow.


Louise

Louise Fullard

Job Title: Recruiter

Joined: 2023

Louise joined Alcedo Care in 2023 and is responsible for recruiting around the Ulverston and South Lakes areas.


Frequently Asked Questions about Alcedo Care Ulverston & Barrow-In-Furness

What Type of Services does Alcedo Care Ulverston & Barrow-In-Furness offer?

Alcedo Care Ulverston & Barrow-In-Furness offers Home Care.

How many Carers does Alcedo Care Ulverston & Barrow-In-Furness employ?

Alcedo Care Ulverston & Barrow-In-Furness employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alcedo Care Ulverston & Barrow-In-Furness to verify any information. View our terms and conditions. Alcedo Care Ulverston & Barrow-In-Furness has a Platinum Service – more info.