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Astute Home Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Astute Home Care has 1 review.
Review from R H (Client) published on 20 February 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Cat Lewis, Clinical Director at Astute Home Care
Thank you so much for your kind words. We are truly grateful for the opportunity to support you and ensure your health and well-being are always prioritised. It means a great deal to us that you feel well cared for, not only by our carers but also through our wider support in navigating social services and other aspects of your care. Your feedback inspires us to continue delivering the highest standard of service. Best wishes, The Astute Home Care Team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Astute Home Care is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Astute Home Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Astute Home Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Astute Home Care to verify any information. View our terms and conditions. Astute Home Care has a Basic Service – more info.
