Premier Community - North Derbyshire

17-21 Abbey Lane, Sheffield S8 0BJ
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9.8 22 Reviews
  • Premier Community - North Derbyshire, Sheffield
Premier Community is a family-owned business that has been providing top-quality care for over 25 years. They cater to people with diverse needs and strive to provide each client with the support they require to lead a satisfying life while maintaining their independence.

Their services include hospital-to-home care, respite home care, personal care services, home assistance services, and companionship care. They create a comprehensive digital care plan that is tailored to the individual circumstances of each client, allowing everyone involved in their care to access it.

The Premier Community team is committed to making a positive impact in the lives of people in the community by providing high-quality care with the utmost care and respect. They also offer specialised personal care services for Alzheimer's, dementia, respite care, and support.

Premier Community also offers a range of high-quality products to support independence within the community. They offer a five percent discount on all products to their clients.

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Care Provided by Premier Community - North Derbyshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracy Marsden (Manager)

Funding & Fees Guide for Premier Community - North Derbyshire

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    1-45 minute visits - From £23.11 (per visit)
    45 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, and around the clock care we also offer:
    Unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    1-45 minute visits - From £24.11 (per visit)
    45 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • We offer a package of assistive technology that enhances our home care services. This package collects data on behaviours and habits by utilising insights from a lifeline and other smart technologies. For complete details and the most current pricing, please visit our website.

Premier Community - North Derbyshire Reviews (22)

Total of 22, showing 1-20
9.8

Premier Community - North Derbyshire has a Review Score of 9.8 (9.833) out of 10, based on 22 reviews in the last 2 years. Over all time Premier Community - North Derbyshire has 22 reviews.

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Review from C H (Daughter of Client) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management - She is a fantastic head carer, she has been consistently professional, skilful and empathetic. Recently she gave me invaluable advice/guidance that helped me enormously to get further assistance for my mum upgrade to fall detector, new alarm system with better volume and prescription for
pressure stockings.
She is always a welcome breath of optimism and joy!

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you for your review. We'll make sure your care team is thanked for the service they're given!


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Review from Wendy Y (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All visits from support workers are given to my dad are with respect and dignity. Always trying to interact in conversation even though sometimes is quite difficult as my dad is very poorly. Very friendly girls. Always a pleasure to see them.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. We'll pass on your compliment to our team!


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Review from I B (Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The firm is perfect.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you for your review. It's great to hear what you think of our team!


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Review from Samantha H (Granddaughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are exceptional and always come with a smile, they are kind, caring, and patient with both client and family/friends they are professional and also friendly and joky client always looks forward to all carers coming.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank so much for your kind words. We'll pass this on to the care team to thank them, too!


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Review from Christine L (Daughter of Client) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prompt response. I would like to thank the admin staff and carers of Premier Community for their response to mum's needs this week. The admin team promptly responded to our call for assistance and all the carers that have been to mum this week have provided excellent personal care and emotional support
to make mum feel as comfortable as possible. This has been very reassuring for myself as mum's only family.
All the team this week went over and above their normal good standard of care provided to mum.
Thank you all.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you so much for your review. Our team will be thrilled to have such nice words spoken about them. We'll be passing this onto the team over the coming week.


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Review from Rebecca E (Daughter of Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really pleased with the standard of care Mum receives from her Premier Community Team. They're a lovely, friendly bunch who look after Mum well, enabling her to stay at home. Also, I can get in touch with them at any time and they're always supportive. I really appreciate everything they do for
Mum and myself. Thank you.

Reply from Rebecca Hale, Registered Manager at Premier Community - North Derbyshire

Thank you for your kind review. We're so pleased to hear our team's support has made such a powerful impact on you and your family. We'll pass this on to our teams!


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Review from Audrey J (Client) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the carers, they treat me very well and are very helpful. Our little chats are very nice. Makes the day!

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you so much for reviewing our care provision. We really value your positive feedback and will pass this on to our care teams.


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Review from B R (Client) assisted by family/friend published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like to go for a walk in the garden or up the road when it's fine weather. It is good when the carers take time to do this.
The carers are good and look after me well. I like to chat with them when they come.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you for your feedback! We'll pass this across to our care teams! We're pleased carers take the time to support you to do things you enjoy!


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Review from Julie S (Daughter of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Community have been caring for Mum since the end of October 2023. From the start, we felt reassured. The management team assessed Mum's needs thoroughly, listened to what was important to Mum and put together a dedicated team of carers to regularly support her. All care staff have treated our
family with dignity and respect. The carers are kind and compassionate and have gained Mum's trust. They understand her and are sensitive to providing what she needs in a way that is appropriate for her. They listen to us and work with us in partnership to best meet Mum's needs. Their ability to problem-solve is impressive. It's heart-warming seeing Mum's face light up when they arrive and hear the chatter, laughter and singing as they get her organised. The carers' commitment and dedication to providing exceptional care for Mum is second to none. We have peace of mind mum is safe and being well cared for and very grateful to have Premier Community supporting our family at home.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you for your really kind review! We'll be sure to pass this onto our care teams and thank them on your behalf!


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Review from P W (Son of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff and management have been fantastic. Our family have been able to bring my mum home on end-of-life care. After 72 years of marriage, it was important that Mum was home with my dad.
All care staff have treated our whole family with dignity and respect.
We couldn’t have asked for any
more support.
Thank you for your hard work.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you so much for your feedback. We'll be sure to pass this across to the care team.


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Review from C R (Daughter of Client) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father receives is second to none, it's 100% absolutely brilliant and so caring. The whole team are so compassionate, including management. Definitely deserves a medal or something. Thank you.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Wow, high praise! Thank you so much. We'll pass your feedback on to our Care Teams and ensure they're thanked! Kind regards, Communications Manager.


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Review from J B (Daughter of Client) published on 22 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express our gratitude for all the carers and admin staff who looked after our mother. The admin staff were professional, caring and were always available to answer any queries we had. Kept us up to date throughout our mother's care.
All of the carers have gone above and beyond when looking
after our mother. At a time when we weren't available and left us feeling reassured that she was in good. Indeed she was. They all maintained a caring and empathetic manner at all times. She found them easy to talk to, approachable and felt safe when they visited.
For our mother's care times they were never late, always within the timed parameters.
I wholeheartedly recommend this company.

Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. I know it'll mean so much to our team, we'll be sure to let them know what a brilliant job they do!


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Review from D B (Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alright. Carers are wonderful.
I am happy with all my care.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you for your kind words, we'll be sure to pass this onto your Care Team!


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Review from K R (Friend of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good standard of care received. Well organised, kind and considerate.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you for your review. We're thrilled with the scores and feedback provided. We'll be sure to pass on your praise to the care teams!


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Review from S S (Mother of Client) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service. Carers are good.

Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - North Derbyshire

Thank you for your review, we will ensure this is passed onto the carers.


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Review from T P (Son of Client) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only just started having care after a lot of persuasion. We could not ask for more. Management and staff are excellent. Nothing is too much trouble.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

This is great to hear, we'll pass on your praise to the Care Team! Thank you!


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Review from A S (Stepdaughter of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provided amazing care and went the extra mile. All who we came into contact with at Premier were amazing, friendly, and considerate. Under difficult times they all pulled together as a team and we could always get hold of someone if needed.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you for your kind words. Although the pandemic was tough, we are proud of the service we provided. We will pass your feedback on to our care team to ensure they feel valued.


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Review from H L (Daughter of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the team members have been great with my dad. It's his first experience needing care and everyone has been respectful and sympathetic as well as keeping things fun and light-hearted, myself and Mum (his wife) have been so grateful for such excellent care.

Reply from Rebecca Hale, Registered Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. We are so glad Dad's first experience of care is going Well.


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Review from P S (Son of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are wonderful, always pleasant and really look after Mum. Would certainly be lost without them. Some go above and beyond at times. A big thank you, am sure some particular girls will know who they are. Best wishes.

Reply from Rebecca Hale, Registered Manager at Premier Community - North Derbyshire

Thanks for your review and kind words, I'm pleased to hear how we have supported your mum.


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Review from Liz A (Daughter of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a Premier Community service user for the last four years and in this time we have seen the company go from strength to strength.
What has prompted me to write a review after all this time was a recent event that put Mum’s carers to the test and they really did come up trumps! Mum got
a serious chest infection and ended up being admitted to hospital. Both before and after her stay in hospital Mum’s carers did an outstanding job going above and beyond expectations. Knowing she was in such capable and trustworthy hands was so reassuring. I would like to take this opportunity to say a big thank you to the team!

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. I know it'll mean so much to our team, we'll be sure to let them know what a brilliant job they do!


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Premier Community - North Derbyshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Premier Community - North Derbyshire is calculated as follows: ( (108 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 126 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - North Derbyshire is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (1)

Tracy

Tracy Marsden

Job Title: Registered Manager

Joined: 2019

Tracy is Premier Community Derbyshire North's, Registered Manager.


Frequently Asked Questions about Premier Community - North Derbyshire

What Type of Services does Premier Community - North Derbyshire offer?

Premier Community - North Derbyshire offers Home Care.

How many Carers does Premier Community - North Derbyshire employ?

Premier Community - North Derbyshire employs 151 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premier Community - North Derbyshire to verify any information. View our terms and conditions. Premier Community - North Derbyshire has a Platinum Service – more info.