Premier Community - North Derbyshire

17-21 Abbey Lane, Sheffield S8 0BJ
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9.8 24 Reviews
  • Premier Community - North Derbyshire, Sheffield
Premier Community is a family-owned business that has been providing top-quality care for over 25 years. They cater to people with diverse needs and strive to provide each client with the support they require to lead a satisfying life while maintaining their independence.

Their services include hospital-to-home care, respite home care, personal care services, home assistance services, and companionship care. They create a comprehensive digital care plan that is tailored to the individual circumstances of each client, allowing everyone involved in their care to access it.

The Premier Community team is committed to making a positive impact in the lives of people in the community by providing high-quality care with the utmost care and respect. They also offer specialised personal care services for Alzheimer's, dementia, respite care, and support.

Premier Community also offers a range of high-quality products to support independence within the community. They offer a five percent discount on all products to their clients.

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Care Provided by Premier Community - North Derbyshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracy Marsden (Registered Manager)

Funding & Fees Guide for Premier Community - North Derbyshire

  • Prices

  • We currently offer one of 3 base rates for private care users:


    0-30 minute visits - From £16.73 (per visit)
    31-45 minute visits - From £23.11 (per visit)
    46 - 60+ minute visits - From £29.49 (per visit)


    For additional flexibility, we offer around the clock care every minute of every week.
    Our unsocial Rates (Sat, Sun and Bank Hols) - these days are charged at the following rates:


    0-30 minute visits - From £17.73 (per visit)
    31-45 minute visits - From £24.11 (per visit)
    46 - 60+ minute visits - From £30.49 (per visit)


    Waking Nights (9 hours - 10 pm to 7 am)- £274.41

  • we truly care about your well-being and independence. That's why we're proud to offer our Assistive Technology Package, designed to enrich your home care experience. By utilizing smart technologies, this package gathers valuable insights about your habits and behaviors, enabling us to provide more tailored support. For the latest information and pricing, we invite you to visit our website.


    In addition, our Mobility Products and Services are essential for ensuring your safety and comfort at home. We offer a wide selection of equipment that empowers you to maintain your independence while creating a secure environment. Our shops are stocked with everything you might need to feel safe and supported in your own space. We're here to help you thrive and feel at home.

Premier Community - North Derbyshire Reviews (24)

Total of 24, showing 21-24
9.8

Premier Community - North Derbyshire has a Review Score of 9.8 (9.848) out of 10, based on 24 reviews in the last 2 years. Over all time Premier Community - North Derbyshire has 24 reviews.

Overall Experience

  • 21
  • 3
  • 0
  • 0
  • 0

Date Published

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Review from P S (Son of Client) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The girls are wonderful, always pleasant and really look after Mum. Would certainly be lost without them. Some go above and beyond at times. A big thank you, am sure some particular girls will know who they are. Best wishes.

Reply from Rebecca Hale, Registered Manager at Premier Community - North Derbyshire

Thanks for your review and kind words, I'm pleased to hear how we have supported your mum.


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Review from Liz A (Daughter of Client) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a Premier Community service user for the last four years and in this time we have seen the company go from strength to strength.
What has prompted me to write a review after all this time was a recent event that put Mum’s carers to the test and they really did come up trumps! Mum got
a serious chest infection and ended up being admitted to hospital. Both before and after her stay in hospital Mum’s carers did an outstanding job going above and beyond expectations. Knowing she was in such capable and trustworthy hands was so reassuring. I would like to take this opportunity to say a big thank you to the team!

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. I know it'll mean so much to our team, we'll be sure to let them know what a brilliant job they do!


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Review from Peter M (Son of Client) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have written a review for July, but they have been looking after my dad for much longer.
All of the carers that help him out, as well as all of the staff that work in the office, are absolutely amazing.
I live 300 miles away from my dad, who lives by himself and requires visits three times a day.
It gives me so much comfort to know that he is being looked after and looked out for by people who genuinely care about him, they have become like an extended family.
My dad absolutely loves them all and has a really close bond with them.
One example of the extra mile they go is when Dad had to go into hospital recently. It was a rescheduled operation that he had forgotten to tell me the date of. A carer messaged me to tell me when he was going in, the ward he would be on and the contact number, not something she had to do but she did it anyway.
I could not recommend these guys enough, they have been a massive comfort to my dad and myself.

Reply from Tim Isterling, Communications Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. We are pleased to look after your loved one! We'll pass on your high praise to the team!


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Review from Paul F (Husband of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Premier Community has been coming to care for my wife for a few years now and the staff are so thorough when dealing with her requirements. When I want to find out about help in other areas for example getting a plumber or cleaner I was helped in finding what I needed.

Reply from Rebecca Hale, Quality Assurance Manager at Premier Community - North Derbyshire

Thank you so much for your kind words. We'll be sure to pass on your thanks to the team!


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Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.848)

Overview of Review Score

The Review Score of 9.8 (9.848) out of 10 for Premier Community - North Derbyshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.848 for Premier Community - North Derbyshire is calculated as follows: ( (120 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 138 Ratings = 4.848

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Premier Community - North Derbyshire is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (1)

Tracy

Tracy Marsden

Job Title: Registered Manager

Joined: 2019

Tracy is Premier Community Derbyshire North's, Registered Manager.


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