Pearl's Procare Ltd

Unit 9 Cirencester Office Park, Cirencester GL7 6JJ
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9.3 7 Reviews
  • Pearl's Procare Ltd, Cirencester
Pearl's ProCare Ltd. is a distinguished agency dedicated to providing top-quality care services. They offer a range of personalised care options designed to meet the unique needs of each individual. The agency takes pride in their team of highly trained and compassionate professionals who go above and beyond to ensure the well-being and comfort of their clients.

With a commitment to excellence, Pearl's ProCare Ltd. sets the standard for exceptional care within the industry. Their services encompass both sleeping and waking night care, delivered with the utmost professionalism and expertise.

Pricing varies depending on day and how long the visits would be in place for. Weekdays are £16.50 per half hour, £28.50 per hour. Weekends £17.50 per half hour, £29.50 per hour. Mileage of 45p added onto but this is capped at £5.

Pearls ProCare Ltd. maintains a strong focus on compliance and quality assurance, upholding the highest industry standards. Any references to relevant accolades, such as CQC reports or awards, are diligently dated to provide accurate and up-to-date information.

For more detailed information about the agency and their dedicated team, please explore the "Meet the Team" feature. Pearls ProCare Ltd. is committed to delivering exceptional care solutions tailored to the unique needs of each client they serve.

Care Provided by Pearl's Procare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Owner
  • Pearl's ProCare Ltd
  • Person in charge
  • Theodora Bentil (Manager)

Funding & Fees Guide for Pearl's Procare Ltd

  • Prices
  • At Pearl's ProCare Ltd the service charge ranges from £16.50 (Half hour on a weekday), £17.50 (Half hour on weekend).
    For one hour it is £28.50 (weekday) and £29.50 (Weekend).


    Night time rates weekday: £250 for a sleep in 20:00 to 08:00, Wake in is £28.50 per hour
    Night time rates weekend: £262 for a sleep in 20:00 to 08:00, Wake in is £29.50 per hour


    Live in care is available upon request.


  • We do add an additional 45p per mile on top. This is capped at £5.


9.3

Pearl's Procare Ltd has a Review Score of 9.3 (9.319) out of 10, based on 7 reviews in the last 2 years. Over all time Pearl's Procare Ltd has 7 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Pearl's Procare have been amazing. The communication is spot on any concerns are reported immediately, likewise any queries are answered immediately. As dads health is changing almost weekly, his needs, for example, times are accommodated. They are really flexible, reliable and always have a smile on
their faces. Highly recommend.

Reply from Theodora Bentil, Manager at Pearl's Procare Ltd

We are so glad that we are able to support dad to stay in the comfort of his own home. We aim to be able to support individuals to stay as independent as they are able to whilst remaining safe at all times. Hearing that we have been flexible to dads needs is brilliant as means that we are doing the best for him and the family alike. I am very glad to hear that all our team are reliable and have a smile on their faces (we aim to make everyone happy). Thank you so much for taking the time to complete this review.


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Overall Experience  Overall Experience 4.0 out of 5

The carers are on time, polite, helpful. They make sure I'm safe and cared for. I enjoy their company. They do a few tasks for me to make my day easier.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent, professional care. Staff wonderful - from entering my home I could relax and know I would be well looked after, nothing was too much trouble. Care delivered with a smile, at all times during my illness, I and my husband were supported and helped to cope with the challenges we faced. Thank
you to everyone.

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Overall Experience  Overall Experience 4.0 out of 5

Very caring and willing helpers, relating well to the client and her husband, who writes this.

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Overall Experience  Overall Experience 5.0 out of 5

The team really supported my mum and dad as their care needs increased. They stepped in very quickly, ensuring they understood what was needed, providing caring support and were very flexible to my parents' changing needs. The team were friendly, kind and professional at all times, enabling my parents
to remain in their home as long as possible. Thank you.

Reply from Theodora Pearls Bentil, Manager at Pearl's Procare Ltd

We deeply appreciate your positive feedback. It's heartwarming to know that our team's prompt response, understanding and flexible care made a positive impact on your parents. We take great pride in providing compassionate and professional support and we're honoured to have been part of enabling them to stay in their own home. Your trust means the world to us. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Pearl provided excellent care for my mum for over a year until 2022. This was personal care, light meals, medication etc.
Mum liked her from the start and we always found her to be calm, very kind, responsive, reliable and professional. We couldn’t have asked for more and we’re very grateful at the
time for her help. Highly recommend!

Reply from Theodora Pearl Bentil, Manager at Pearl's Procare Ltd

We're delighted to hear how Pearl's care positively impacted your mother. Providing personal care, meals, and medication assistance are all essential parts of our service at Pearl's ProCare Ltd.
Pearl's calm, kind, and reliable approach embodies our commitment to excellent care. Your recommendation means a lot to us.
If you need further assistance or have any questions, please feel free to reach out. Best Regards!


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Overall Experience  Overall Experience 5.0 out of 5

We had a family emergency where we needed someone to sit with my mother-in-law while she was waiting for the ambulance to arrive, I rang a member of staff and she was able to send one of her carers around to the house very quickly, this was an invaluable service to the family and was hugely appreciated.

Reply from Theodora Pearl Bentil, Manager at Pearl's Procare Ltd

We can't express how grateful we are for your kind words and for sharing this heartwarming experience. Knowing that we could be there for you during such a critical moment is why we do what we do.
In times of emergency, every minute counts, and we're pleased that our team acted swiftly to provide the support your mother-in-law needed. Your appreciation fuels our commitment to always be there when you need us most.
If there's anything else we can do to assist you and your family, please don't hesitate to reach out. Your trust in us means everything. Best regards!


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Current Review Score: 9.3 (9.319)

Overview of Review Score

The Review Score of 9.3 (9.319) out of 10 for Pearl's Procare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Pearl's Procare Ltd is calculated as follows: ( (29 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 42 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Pearl's Procare Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

Pearl

Pearl Bentil

Job Title: Manager

Joined: 2023

Pearl is the manager for Pearls Pro Care. Pearl set up the business following years of working in care. Want to support and care for people in their homes and provide companionship for people around Cirencester. She started as a small team and has slowly grown over the past year since opening.


Ekow

Ekow Bentil

Job Title: Deputy Manager

Joined: 2023

Ekow started the business alongside his wife Pearl. Supporting from day one to help the business grow. Ekow takes a vital role in ensuring that policies are all up together and all team members are aware of GDPR procedures.


Stephanie

Stephanie Uzzell

Job Title: Care Assessor

Joined: 2024

Stephanie has worked in care for the past 8 years and had the opportunity to join Pearl to support the care company's growth in May 2024. Being a care assessor means that she is able to meet lots of new people and ensure that care plans are put in place when support is needed.


Rebecca

Rebecca Southwell

Job Title: Care Coordinator

Joined: 2024

Rebecca joined Pearls Procare in June 2024. Working with Pearls a few years ago, Pearl knew that when more support was required Rebecca would be a good choice.


Rebecca supports all the carers in the team with their training and being there for a chat when they need some extra support.


She ensure that all the policies are kept up to date and that all members of the team read the policies regularly.


Frequently Asked Questions about Pearl's Procare Ltd

What Type of Services does Pearl's Procare Ltd offer?

Pearl's Procare Ltd offers Home Care.

How many Carers does Pearl's Procare Ltd employ?

Pearl's Procare Ltd employs 19 carers.