Immerse Care

52 Enterprise House, Wrest Park, Silsoe, Bedford MK45 4HS
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8.6 5 Reviews
  • Immerse Care, Bedford
Immerse Care is a dedicated provider of domiciliary care services committed to delivering compassionate, high-quality and affordable care services to clients.

Immerse Care's mission is to enhance the well-being and independence of all service users, promoting high standard of living and ensuring their individual needs are met with compassion, dignity and respect.

Experienced and Qualified Staff: The team consists of highly trained and qualified care professionals who are passionate about delivering person-centred care. Staff undergo thorough background checks, receive regular training and development and are committed to upholding the highest standard of care.

Tailored Care Plans: Immerse Care believe in providing individualised care that respects the unique needs and preferences of each client. That's why the team work closely with clients and their families to develop personalised care plans that address their specific requirements, promoting independence and enhancing their overall quality of life.

Comprehensive Services: A range of domiciliary care services, including personal care, medication management, companionship, etc., that are designed to meet the diverse needs of individuals across different age groups, abilities, and health conditions.

Regulated and Accountable: Immerse Care is fully regulated by the CQC and work closely with other regulatory authorities. By leveraging the right digital systems, the service is guaranteed to offer you peace of mind.

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Care Provided by Immerse Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Immerse Care Ltd
  • Person in charge
  • Rafat Momoh (Manager)

Funding & Fees Guide for Immerse Care

  • Prices

  • From £22 per hour

Immerse Care Reviews (5)

8.6

Immerse Care has a Review Score of 8.6 (8.583) out of 10, based on 5 reviews in the last 2 years. Over all time Immerse Care has 5 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 1

Date Published

5
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2
5
0

Review from Jan T (Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have had to dismiss this company due to the amount of disappointments over the last several months. I have had shifts skipped, gone without meal, doors and windows left open, staff ignored me for hours on end, management think it's ok to scream and shout at service users. Safeguarding issues are not
checked carers abandoning client when out, carers forgetting to prompt medications, many items broken/damaged in my home, clothes destroyed turned pink as washing not separated, carers sat in silence through shifts leaving me feeling very uncomfortable. To be honest I should have left months ago but have anxiety around new people. Whenever I brought up issues with the carers the manager would go into one and shout at me like I was getting this service for free, yet they are paid to do a job and we have a right to raise complaints.

Reply from Immerse Care Ltd, Business Manager at Immerse Care

Thank you for your feedback. We are sorry to hear about your experience and take your concerns seriously. At Immerse Care, we are committed to high-quality care and continuous improvement. Your concerns have been escalated, and a team member will contact you soon. Regarding skipped shifts, our records show they were cancelled at your request and banked for future use. We adjusted to your preferences by changing carers over nine times to find the best fit for you. Management also took immediate action on other concerns, reprimanding staff and providing further training. Any broken items were reimbursed by the company or the carers responsible. We understand that change can be difficult when building relationships with carers. We encourage open discussions to resolve concerns and regret that you felt otherwise. Our team remains committed to delivering quality, personalised care while balancing service delivery needs.


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Treated with Dignity

Value for Money

Review from Roger B (Husband of Client) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service at reasonable rates chosen from a number of competitors because of the professionalism of the management and willingness to adapt to our changing needs. Consistency of care is achieved by having two core carers with emergency backup by a third experienced carer. All are well known
to us, are kind, considerate, capable and get on well with my wife who considers them to be friends who meet all her needs. I have used these providers for some six months and have been most impressed by the conduct of all of the team and the management. One or two minor issues have been resolved quickly and to my entire satisfaction. I would have no hesitation in commending the company to any prospective client.

Reply from Rafat Momoh, Registered Manager at Immerse Care

Thank you so much, we would strive to ensure that your wife gets the best quality care she deserves.


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Review from Anthony W (Husband of Client) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are caring and professional. They are friendly and treat my wife with extreme care. I highly recommend Immerse Care.

Reply from Immerse Care Ltd, Registered Manager at Immerse Care

Thank you for taking the time to tell us about your excellent experience. We're thrilled to learn that our service actually satisfies the expectation of high-quality home care. We appreciate your positive feedback.


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Review from H H (Client) assisted by family/friend published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are fantastic and excellent and the manager is excellent and I get on well with her and she treats me with respect.

Reply from Immerse Care Ltd, Registered Manager at Immerse Care

Thank you for taking the time to tell us about your excellent experience. We're thrilled to learn that our service actually satisfies the expectation of high-quality home care. We appreciate your positive feedback.


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Treated with Dignity

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Review from James L (Son of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and capable team who look after my mother so well and make her feel comfortable and secure. We couldn’t rate them more highly. They are very prompt and are happy to accommodate changing timings depending on what’s going on during the day.

Reply from Rafat, Registered Manager at Immerse Care

Thank you for taking the time to share your positive experience with our team. We're delighted to hear that our service truly meets the expectation of quality care at home. We appreciate your high rating and look forward to continuing to provide outstanding care for Mum.


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Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Immerse Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.333 for Immerse Care is calculated as follows: ( (22 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 30 Ratings = 4.333

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Immerse Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Rafat Momoh

Job Title: Registered Manager

Rafat possesses a warm and cheerful personality, and she consistently makes a wholehearted effort to ensure our service users always feel valued. She is a qualified professional with several years of experience.


Frequently Asked Questions about Immerse Care

What Type of Services does Immerse Care offer?

Immerse Care offers Home Care.

How many Carers does Immerse Care employ?

Immerse Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Immerse Care to verify any information. View our terms and conditions. Immerse Care has a Platinum Service – more info.