Pure First Care Services Reviews (3)
Pure First Care Services has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years. Over all time Pure First Care Services has 3 reviews.
Review from S H (Friend of Client) published on 28 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The care team took on her care, including very diplomatic ways of dealing with Aunty due to her decline in capacity. Throughout the last few months the team have been great.
Contacting us and Aunty's brother with updates and any questions. We've worked
Reply from Precious Mashayamombe, Manager at Pure First Care Services
Thank you for your review. Enabling people to stay at home with their families and treasured possessions is at the heart of our person centered care at Pure First Care Services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from V T (Client) published on 28 January 2025
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Precious Mashayamombe, Manager at Pure First Care Services
Thank you for your review. Enabling people to stay at home with their families and treasured possessions is at the heart of our person centered care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jonathan L (Son of Client) published on 16 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Keep up the good work team.
They all go above and beyond their normal duty of care.
Reply from Precious Mashayamombe, Manager at Pure First Care Services
Thank you for your review. Enabling people to stay at home with their families and treasured possessions is at the heart of our person centered care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.7 (8.722) out of 10 for Pure First Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.722 for Pure First Care Services is calculated as follows: ( (14 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 18 Ratings = 4.722
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Pure First Care Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.