Red Robin Homecare

34 Hall Street, St Helens WA10 1DL
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8.2 2 Reviews
  • Red Robin Homecare, St Helens
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Care Provided by Red Robin Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Red Robin Homecare Ltd
  • Person in charge
  • Karen Kenny (Manager)
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Red Robin Homecare Reviews (2)

8.2

Red Robin Homecare has a Review Score of 8.2 (8.167) out of 10, based on 2 reviews in the last 2 years. Over all time Red Robin Homecare has 2 reviews.

Overall Experience

  • 1
  • 1
  • 0
  • 0
  • 0

Date Published

2
1
1
2
0

Review from B M (Wife of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We used this service for a long time and found every carer that came to our home excellent, in fact, we looked on some as friends the care was wonderful. Sadly the same cannot be said for the admin staff who fail to keep you informed of changes to rota and sometimes get it wrong. The main thing that
I find upsetting is the fact that my husband passed away recently and not one person from the office has offered any condolences or sympathy. Bad attitude. As is telling people what they can and cannot put into a review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Hazel D (Niece of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say the care workers at Red Robin are wonderful people. They took great care of my uncle. They go above and beyond. He got on well with all his carers. I couldn’t have asked for more. Thank you all so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Red Robin Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Red Robin Homecare is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Red Robin Homecare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Red Robin Homecare

What Type of Services does Red Robin Homecare offer?

Red Robin Homecare offers Home Care.

How many Carers does Red Robin Homecare employ?

Red Robin Homecare employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Red Robin Homecare to verify any information. View our terms and conditions. Red Robin Homecare has a Basic Service – more info.