The Ark Care Principles

Thornaby Town Hall, Mandale Road, Thornaby, Stockton-on-Tees TS17 6AW
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9.6 6 Reviews
  • The Ark Care Principles, Stockton-on-Tees
The Ark Care Principles in Stockton-on-Tees provides home care services to people needing care and support at home.

Home care services can include medication management, help with household chores, help getting in and out of bed, assistance showering, continence care, meal preparation and assistance attending medical and social appointments etc.

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Care Provided by The Ark Care Principles

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Ark Care Principles Ltd
  • Person in charge
  • Cleophas Chuma (Manager)

Funding & Fees Guide for The Ark Care Principles

  • Prices

  • Starting from £18 per hour

  • Our Charges depend on the services to be provided to the client and the duration of the service requred

The Ark Care Principles Reviews (6)

9.6

The Ark Care Principles has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time The Ark Care Principles has 6 reviews.

Overall Experience

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Review from J I (Daughter of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the carer sent to look after my mam. She was a lovely person and treated my mam with care and compassion. A very lovely person kept the house tidy and clean. My mam was showered daily, clean clothes daily and hair blow-dried.

Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much J for trusting us to look after your mum.


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Review from F M (Daughter of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very proffesional. From the initial meeting to the first actual session with Mom. Mom has a lot of anxiety around strangers but the staff are friendly and overall give a warm feeling when you are around them. Mom was relaxed when I left and relaxed when I returned! Five stars!

Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much. It's our desire to do our best. We appreciate your feedback.


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Review from Francisca S (Niece of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is happy about the service she receives from this company. The management communicates effectively and the cares are amazing. I once met my aunt's carer and she is lovely and humble. I could tell that my aunt is happy with her because she can easily make jokes with her and she arrived on time.
I can recommend anyone who is looking for a care provider to use this company.

Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much, we desire to continue providing the best care to your aunt.


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Review from Nadine D (Sister of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been a great help and my brother is the happiest I've ever seen him. He gets the care and help he needs while also taking some of the load off my parents. They have all the correct equipment and not only care but also take him outside which was hard for us as he is in a wheelchair and my parents
have health issues. They make every one happy.

Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much. We desire to do the best for your family.


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Review from Elizabeth D (Mother of Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son loves the carers and I am very pleased with the way they care for him. I appreciate the way they take his personality into consideration whilst caring for him. They are very supportive and take the time to learn his way of communication.

Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much. This means a lot to us, we really appreciate it.


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Review from Debbie F (Daughter of Client) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company with lovely caring staff.
Would happily recommend this service to anyone.
Always available and efficiently dealing with requests.
My mother is very happy, she thinks the carer is great and that it makes a big difference being in a company car because it sets a standard.

Reply from Cleophas Chuma, Manager at The Ark Care Principles

Thank you so much for such a review, we are glad that we are making a difference.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for The Ark Care Principles is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Ark Care Principles is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Ark Care Principles is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Cleophas Chuma

Job Title: Registered Manager

Joined: 2015

Cleophas Chuma is a Mental Health Nurse who has over 17 years of experience with an excellent record and an enhanced DBS within the Health and Social Care sector.


This has included care of adult services in NHS Hospitals, Domiciliary Care, Residential Homes Dementia Elderly Nursing Home services. He has the necessary qualifications, competence, transferable skills, and experience to manage the delivery of the regulated activity.

His leadership roles include working as a Snr Mental Health Nurse/ Team Lead alongside a Unit Manager for 4 years managing 12 Healthcare Assistants band this has required him to fully understand the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3), relevant best practice, guidance and maintain his clinical practice.


Frequently Asked Questions about The Ark Care Principles

What Type of Services does The Ark Care Principles offer?

The Ark Care Principles offers Home Care.

How many Carers does The Ark Care Principles employ?

The Ark Care Principles employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Ark Care Principles to verify any information. View our terms and conditions. The Ark Care Principles has a Platinum Service – more info.