Aberness Recruitment Agency Ltd

Highland Rail House, Second Floor, Station Square, Inverness IV1 1LE
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9.5 5 Reviews
  • Aberness Recruitment Agency Ltd, Inverness
Aberness Recruitment Agency is a local company which aims to provide quality care to the community within Inverness and the Highlands.

The company employs local staff and ensures every team member is fully trained to deliver the highest standards of care to Clients.

Aberness Recruitment Agency uses a digital care system package to ensure staff compliance, care planning, record keeping and Client satisfaction.

They offer bespoke care services tailored to the needs of the Client, from short visits to 24 hour care packages.

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Care Provided by Aberness Recruitment Agency Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • General Practice Nurse
  • Healthcare Assistant
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aberness Recruitment Ltd
  • Person in charge
  • Dawn Smith (Director)

Funding & Fees Guide for Aberness Recruitment Agency Ltd

  • Prices

  • For further information on our fees, please contact us directly via phone or email

Aberness Recruitment Agency Ltd Reviews (5)

9.5

Aberness Recruitment Agency Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Aberness Recruitment Agency Ltd has 5 reviews.

Overall Experience

  • 5
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Date Published

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Review from B M (Aunt of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aberness has my nieces care package since October 2023. I can not speak highly enough of the girls that help care for her management are fantastic also. My niece is very happy in her own home with 24/7 carers. I can honestly say I feel very settled with the care she gets I have no worries. She gets
out and about seeing places to cinema swimming she has a very active life. Thank you Aberness.

Reply from Dawn Smith, Director at Aberness Recruitment Agency Ltd

Thank you so much for your kind words. It means a lot that the care we provide makes such a positive difference to your niece and your family. xx


Staff

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Management

Treated with Dignity

Value for Money

Review from Nyree C (Mother of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Son receives his care package from Aberness and I can't rate them high enough. He is becoming moe independent and blossoming as the staff are excellent at reaching or aiming for his outcomes. Staff are great at communicating and coming up with ideas. The team are led very well and I have zero issues
with being able to reach out and ask questions and I'm kept up to date along the way with what's happening on a daily basis with my Son.

Reply from Dawn Smith, Director at Aberness Recruitment Agency Ltd

Thank you so much for sharing such a positive review. It means so much to us that you and your son are happy with the care he is receiving from Aberness. We appreciate you taking the time to share your experience xx


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Management

Treated with Dignity

Value for Money

Review from Linda R (Daughter of Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience. Very understanding and willing to change day of respite when needed.
My Mum enjoys visits. Mum is encouraged to talk about her past. She is also given frequent cups of tea!. The carer also helps by folding any laundry ect.

Reply from Dawn Smith, Director at Aberness Recruitment Agency Ltd

Thank you for your lovely review. We sincerely appreciate your positive feedback, our staff really do enjoy looking after your mum xx


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Review from C L (Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I get support from Aberness 2 days a week now and they are fantastic because they give me the right support. Getting me out, modavated. They have supported me with difficult times my mum has cancer. I have someone to talk to

Reply from Dawn Smith, Director at Aberness Recruitment Agency Ltd

Thank you so much for your kind words. Your positive feedback means so much to us xxx


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynne D (Daughter of Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have asked for better support for our dad. Aberness Recruitment Agency worked hard to accommodate and timetable staff for our needs. Each member of the team that supported our dad worked well together and showed an interest in our dad and ensuring all his needs were met. We appreciated that
they endeavoured to keep the team for Dad a small one, reducing the concern that he would see a stream of new faces each week. This worked well for all of us and we were able to build positive relationships with everyone. Thank you.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Aberness Recruitment Agency Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Aberness Recruitment Agency Ltd is calculated as follows: ( (29 Excellents x 5) ) ÷ 29 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aberness Recruitment Agency Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Meet the Team (4)

Dawn

Dawn Smith

Job Title: Director

Joined: 2015

Dawn is the Director of Aberness Recruitment Agency. She is a registered nurse with almost 40 years of experience in the Healthcare sector. She also has a BSc in Computing.


Dawn is also Managing Director of Aberness Care Ltd in Aberdeen which she co-owns with her friend and work colleague Mairi MacLeod.


Angie

Angie MacDonald

Job Title: Community Manager

Joined: 2022

Angie is the Care at Home Manager for Aberness Recruitment Agency.


She has worked in the Healthcare sector for almost 40 years and in a management role for the last 15.


Angie has an SVQ 4, Level 9 in Health & Social Care and a PDA in supervision. She is currently working towards a PDA in Medication Management.


Ellie

Ellie Bawden

Job Title: Team Leader

Joined: 2022

Ellie is our Team Leader at Aberness Recruitment Agency. She has worked in the health and social care sector for 18 years working in many different areas including the older adults community mental health team in Inverness as an occupational therapy technical instructor, various care at-home providers as a care practitioner and a team manager and also support work with both older and young adults.


Ellie has a BSc Honours degree in Human Biology and Psychology coupled with SVQ2 and is currently in the process of completing her SVQ3, Level 7 in Health & Social Care.


Thea

Thea Taylor

Job Title: Administrator

Joined: 2022

Thea is an administrator within Aberness Recruitment Agency. With two years of previous experience in a managerial role, she uses her expertise to compile the hours worked by staff on a weekly basis. These hours, as well as any additional shift costs, are then appropriately correlated into invoices for clients.


Frequently Asked Questions about Aberness Recruitment Agency Ltd

What Type of Services does Aberness Recruitment Agency Ltd offer?

Aberness Recruitment Agency Ltd offers Home Care & Nursing Care.

How many Carers does Aberness Recruitment Agency Ltd employ?

Aberness Recruitment Agency Ltd employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aberness Recruitment Agency Ltd to verify any information. View our terms and conditions. Aberness Recruitment Agency Ltd has a Platinum Service – more info.