Bridgewater Home Care (Harborough)

53 Harborough Innovation Centre, Airfield Business Park, Market Harborough LE16 7WB
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Top 20 award
10 16 Reviews
  • Bridgewater Home Care (Harborough), Market Harborough
Bridgewater Home Care provides home care for elderly and vulnerable people within the community and specialise in the care of those living with a form of Dementia. The team understand the importance of providing quality and tailored care, even to those who may live in locations which are seen as rural and not always easily accessible.

Bridgewater Home Care aim to reach out to those smaller communities, to ensure that all services are available no matter their needs or situation. They can support with a vast range of care needs, ranging from Companionship, Home Help, Respite through to Personal, palliative and specialist Care (such as Dementia/Alzheimer's, Parkinson's).

The care offered by Bridgewater doesn't solely focus on the individual who requires the support, it encompasses the needs of the people around them. By listening and understanding their clients' needs and wishes, Bridgewater is able to provide a calibre of care that keeps their clients physically and mentally active whilst improving the quality of life for the clients and their families.

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Care Provided by Bridgewater Home Care (Harborough)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Christine Allen (Manager)

Funding & Fees Guide for Bridgewater Home Care (Harborough)

  • Prices

  • Available on request

Bridgewater Home Care (Harborough) Reviews (16)

10

Bridgewater Home Care (Harborough) has a Review Score of 10 (10.000) out of 10, based on 16 reviews in the last 2 years. Over all time Bridgewater Home Care (Harborough) has 16 reviews.

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Review from R H (Son of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently engaged with Bridgewater Home Care from Market Harborough to provide daily care and companionship for my elderly mother. The quality of service and care can only be described as outstanding. The management are respectful, polite and immediately put us at ease and within minutes you realise
that these people truly care about the people they provide support for. I had no hesitation in trusting this company with my Moms care. The carers that come to my Moms house are a credit to both themselves and their company. They treat my Mom with kindness, humour and respect. They treat my Mom as they would their own and you couldn't ask for anything better. The experience we have had with the company has enhanced my Moms life and provided myself with the comfort that my Mom is in excellent hands. Thank you all so much.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for your review! I'm really pleased that your experience with Bridgewater Home Care has been so positive. It's also fantastic to hear that our team has been able to provide your mum with the care, kindness, and companionship she deserves.


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Review from Sybil B (Wife of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Home Care live by their motto, "we go above and beyond". Frequent contact ensures a service that perfectly fits. Carefully matched carers feel like extended family. Asking for help from them becomes the first resource when their professionalism in dealing with a complicated care system is
so welcome. As a primary carer, I am pleased to recommend Bridgewater most highly for their kind attention to all aspects of their service and for making us feel like we are special to them.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you so much for your kind words! It's fantastic to hear that Bridgewater's commitment to going above and beyond has made such a positive impact. Our goal is to provide not just care but a sense of support and belonging to the whole family and we're delighted that you felt this through our support. You've always made the team welcome in your home and it's been great watching the relationship grow.


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Review from J P (Wife of Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always caring and considerate to my husband. He looks forward to seeing them every week and they take him out when he feels like it and are very good company when he wants to stay in. They think of the whole family and the staff in charge contact me often for our updates on my husband's progress.
Can't praise them highly enough, they have made a big difference to our lives.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for your kind words. It's fantastic to hear how much of a positive impact the team are having on you and your husband. Watching the relationship between your husband and the team grow has been fantastic. I know the team really enjoy their time with you both and taking your husband out into the community.


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Review from T D (Husband of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that my wife is settling in with the carer who is very friendly and chatty.
She is very respectful and reliable with a relaxed manner.
It is difficult for my wife to have a good conversation so I am pleased she has a companion each week to hopefully inspire her.
We have to reach a comfortable
routine over the next few months to assess, more fully, the ongoing needs. Bridgwater Home Care staff are very attentive at all levels and I look forward to working with them as time passes.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you so much for your review. It's been great to see the relationship between our care specialists and your wife grow. I know our care specialists enjoy the visits and spending time out visiting different places. I look forward to watching the relationship continue to grow.


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Review from Cynthia B (Sister of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is our first time with private carers with my brother who, I have to be honest, was not keen on the idea! Now a month on, he is really happy to have them. The care they give is really lovely. They help him with everyday tasks and encourage him to still be independent which is important to him.
It's so reassuring to know that someone is going to come at the same time each day, and stay for the whole hour. He knows all the carers now and he is told who will be coming. It has taken a huge burden off myself and other friends and helpers.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for your review, It's been lovely supporting your brother over the past month. The team can't speak highly enough and love supporting him. He always makes them welcome and has a fantastic sense of humour. I'm really pleased the support we're providing has not only been enjoyable for him but has helped you and given you that reassurance he's ok and safe. I really look forward to seeing the relationship grow.


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Review from M G (Wife of Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant, well-presented staff. Friendly and always punctual. Complete understanding of dementia.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for the review. It has been a pleasure supporting you and your husband. It's been great to see and build that relationship with him and supporting him back into the community.


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Review from K B (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Home Care filled me with confidence and support from my very first contact. They are extremely professional and generous with their knowledge. Their flexibility and efforts to fit their expertise to the client's needs are exemplary and their quick responses absolutely heartwarming. I would
recommend anyone to reach out to this company which is genuinely care and people-based.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for the review. It has been a pleasure supporting you and your parents throughout these past few months. I'm delighted that our team have been able to offer you the confidence and support you needed since our first conversation.


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Review from A S (Husband of Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's diagnosis with vascular dementia necessitated arranging some care - not something we had previously considered. Extensive research by my daughter followed by contact with Bridgewater Home Care enabled us to select this company. Nearly two months of care has meant our choice was correct. Our
carer is excellent, helpful and has developed a good relationship with my wife. She is innovative in her attention and activities and we have a happy situation. I have already mentioned Bridgewater to friends and am pleased to recommend a caring company.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for the review. It's been great watching and hearing about the relationship between our care specialists and your wife over the past few months. I'm really pleased and grateful to hear your feedback on the support we're providing. I look forward to watching their relationship continue to grow.


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Review from G M (Brother of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always attentive and caring to my 91-year-old sister.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for the review. It has been great to support your sister over the past months, and we look forward to continuing our relationship with her.


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Review from Jo C (Wife of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received from Bridgewater to date has been exemplary, right from the very initial telephone contact through to the care my husband is now receiving. The communication has been excellent, and the care taken to ensure that my husband’s needs are met, both to his satisfaction and mine
cannot be faulted. It is wonderful knowing that the doorbell will ring on time and there will be a smiling face standing there. It gives me, as the full-time carer, a break and cannot be recommended highly enough.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for the review. I'm really pleased to hear about your experience with us and that our care specialists are always smiling. I know our team are really enjoying spending time with you and your husband. We're always here if you need anything.


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Review from Lucy W (Daughter of Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact I had with the team at Bridgewater Home Care in Harborough, I knew that they would offer my mum the best care possible. Realising that my mum, who suffers from Vascular Dementia, needed some support, which would also allow my dad (main carer) some time out, was a big step. The
team has been there every step of the way, going over and above what we were expecting. My mum's carer is lovely, patient, and kind and has enabled my dad to get some much-needed time to himself. I would not hesitate to recommend them.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for the review. It's been great to watch the relationship between our staff and your parents grow over the past few months. We look forward to continuing to grow the relationship together.


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Review from John W (Husband of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first tentative steps into the world of home care for my wife, who has Alzheimer's, and it couldn't have gone better. Everything Bridgewater Homecare Harborough have done is characterised by excellent communication, a personalised approach, attention to detail and total empathy with both my wife
and myself as her carer. Thank you to the Managing Director and the staff. We know we're not on an easy journey, but we're very reassured to have you to help us on the way.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for your review. It has been fantastic to witness and learn about the activities carried out during each visit. The staff hold you both in high esteem and I know they look forward to their visits. I look forward to continuing to watch the relationship grow and we are always available if you require any assistance or support.


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Review from R P (Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasing manner, polite and helpful. A pleasure on every visit!

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for your review, It's been great to watch the relationship between yourself and our staff grow. I know all the staff are very fond of you and enjoy their time with you.


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Review from B H (Partner of Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last weeks, I have experienced a time which has been difficult, upsetting and frightening at times. Bridgewater Home Care have been my rock. They have cared for me and more importantly my partner. They have gone out of their way to be kind, considerate and caring at the same time safe and understanding
to both of us. I cannot fault the fact that they have always introduced themselves and their staff before coming to assist in our home. We have appreciated this as it is never easy to have strangers coming into your home. Their whole attitude to their vocation is exemplary. I wish them every success in their future career.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you for the review.
You’ve always welcomed our team into your home and It has been a privilege to support your partner and yourself through this difficult period.
If you ever need anything, we will always be here for you.


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Review from M L (Daughter of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't praise the team enough for their professional and caring attitude. Nothing is too much trouble and I am happy knowing that my father is getting the best of care. The staff are always cheerful and discreet, preserving dignity at all times. They are experienced and knowledgeable, taking care
to check for any signs of medical problems. When we have encountered problems with equipment they have used their expertise to help resolve them. I fully recommend the care provider.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you, it's been a pleasure getting to know your family and supporting your father.


It's been great getting to hear firsthand about your father's life, his passion for walks and gardening. The team all think very highly of him, we look forward to continue watching the relationship grow and working closely with you.


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Review from Emma P (Daughter of Client) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the Bridgewater Home Care team. They are professional, friendly, kind and understand my mum’s needs. I looked at other care services - Bridgewater stood out as the best by far. They have the personal touch. My mum enjoys the visits from her carer and the whole family
has peace of mind knowing that she is being supported when we can’t be there. Highly recommended.

Reply from Alex Bast-Boverhoff, Managing Director at Bridgewater Home Care (Harborough)

Thank you, Emma, the team have become very fond of your mum.
It's a real pleasure to spend time with her, whether that's staying in or taking her out. Your mum has a great sense of humour and it's been lovely to build a relationship with her!


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bridgewater Home Care (Harborough) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bridgewater Home Care (Harborough) is calculated as follows: ( (94 Excellents x 5) ) ÷ 94 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Home Care (Harborough) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (15)

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Meet the Team (2)

Alexander

Alexander Bast-Boverhoff

Job Title: Managing Director

Joined: 2023

Alex opened Bridgewater Home Care - Harborough, following his own personal experiences of Care at home within his own family. Alex set out with the aim to create a trustworthy, reliable, quality and compassionate service for everyone, irrespective of their circumstances or location. Alex takes great pride in offering a unique, bespoke and tailored service to each client. He understands that each client who is supported by the Bridgewater family is individual and their Care should reflect that. Alex has a vast and diverse range of multi-faceted skills and knowledge, which can be utilised in and across the business sector. He continuously supports and nurtures his team to develop and grow professionally and personally.


Christine

Christine Allen

Job Title: Registered Care Manager

Joined: 2023

Christine has worked in the care industry for over 20 years where she holds a Level 5 QCF in Leadership & Management in Health & Social Care. Alongside this, Christine also has other variable qualifications and of recent Level 3 in Education and Training. During her last 20 years of working within the care sector, she is very proud to have achieved the accolade of 'Outstanding' rating where she has been able to use her transferable skills in any care setting required. Christine has a passion for the care and proper treatment of others where her ethos and values are fundamental to the running of Harborough Home Care, and are cascaded throughout the Bridgewater family.


Christine enjoys helping others to achieve, whether that is a Client needing help and support to access the local community or whether it is a member of staff looking to enhance their career development. Christine takes great pride in seeing others meet their personal goals. Outside of work, Christine enjoys spending time with her own family and participating in hobbies and interests such as days out, travel, swimming and retail therapy!


Frequently Asked Questions about Bridgewater Home Care (Harborough)

What Type of Services does Bridgewater Home Care (Harborough) offer?

Bridgewater Home Care (Harborough) offers Home Care.

How many Carers does Bridgewater Home Care (Harborough) employ?

Bridgewater Home Care (Harborough) employs 2 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bridgewater Home Care (Harborough) to verify any information. View our terms and conditions. Bridgewater Home Care (Harborough) has an Enhanced Service – more info.