Bromley Healthcare Care at Home

Central Court, 1B Knoll Rise, Orpington BR6 0JA
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9.5 16 Reviews
  • Bromley Healthcare Care at Home, Orpington
Bromley Healthcare Care at Home is an independent care agency based in Orpington, Kent, providing care within people's homes in the London Boroughs of Bexley and Bromley. Care at Home are part of Bromley Healthcare, a not-for-profit social enterprise delivering services in the community across South East London.

Care at Home provides care packages that are individually tailored to meet the needs and values of their service users to enable them to maintain dignity, independence and control over their lives.

They have a great team of Care Professionals who are appropriately trained to deliver a personal, compassionate and caring service to all service users and their families.

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Care Provided by Bromley Healthcare Care at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bromley Healthcare CIC
  • Person in charge
  • Rebecca Moxom (Manager)

Funding & Fees Guide for Bromley Healthcare Care at Home

  • Prices

  • £27.50 per hour

  • We also provide 30 minute and 45 minute visits

Bromley Healthcare Care at Home Reviews (16)

9.5

Bromley Healthcare Care at Home has a Review Score of 9.5 (9.479) out of 10, based on 16 reviews in the last 2 years. Over all time Bromley Healthcare Care at Home has 16 reviews.

Overall Experience

  • 10
  • 5
  • 1
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Date Published

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Review from Marian S (Daughter of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say thank you to the lovely carers looking after my mum.
They are kind, caring, patient and jovial.
It gives me and my family peace of mind knowing that she is in such good hands.
Thank you so much.

Reply from Janet Ettridge, Director at Bromley Healthcare Care at Home

Thank you so much for your kind words, we really appreciate your feedback and will pass this on to all the carers. Kind regards.


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Review from H J (Daughter of Client) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am very satisfied with the care my mother receives. Of course, there will always be something you might not do yourself but with the time they have to provide a meal, personal care, laundry, they do very well. There could be more effort to check meal plans, dates of fresh food, not defrosting
cook from frozen meals. They have done a good job with her complex needs.

Reply from janet ettridge, Director at Bromley Healthcare Care at Home

Thank you so much for your feedback. We really appreciate it. We will remind the carers to check all instructions and dates on food.


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Review from Caroline Y (Daughter of Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall my mum has been cared for by Bromley Healthcare Care at Home on their re-enablement programme. I have found their care team to be exceptional, and very caring not only with my mum but also offering me support and guidance. Obviously, care is their priority but their admin team and management
are always on hand and very happy to help where possible. I wish the team continued success.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you for your feedback, I will pass this on to the team that cared for your mum. We wish you all the best for the future.


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Review from L R (Client) assisted by family/friend published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for your excellent care, lovely carers.

Reply from janet ettridge, Director at Bromley Healthcare Care at Home

Thank you so much for your feedback, we will ensure that this is feedback to our carers


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Review from S B (Client) assisted by family/friend published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing my carer every week, it makes me feel better in myself and can speak about any problems I have.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you so much for your feedback, we are so pleased that you have built up a strong relationship with your carer.
We will pass this on to your carer.


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Review from Joyce C (Client) assisted by family/friend published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you for your feedback, we will be sure to pass this onto the carers.


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Review from Edgar W (Client) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The main problem is the arrival time carers arrive which can be after midday.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you for your feedback. I am sorry to see that the times of your visits do not meet your requirements. We aim for all our service users to see carers within their time preference, however, we do understand that this does not always happen.
We will take your feedback on board and work on the times in which you need to ensure your care is improved.


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Review from S C (Son of Client) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, pleased with the care my mum gets. Sometimes, she is told she has no "wipes" or pads, and then, I find them under the clothes! Not looking! Appreciate the girls have a tough job and sometimes don't have enough time to maybe spend more time, but the girls do well in a difficult job, and overall,
we are really pleased with the care that is given to our mum!
Thank you.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you so much for your feedback; we will pass this on to our dedicated team.


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Review from Christine O (Daughter of Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company have been looking after my mother for over ten years. She is treated with dignity, love and friendship by most of her carers. My mother has dementia, so can be volatile, and they are good at calming her down. She is assessed regularly, and they have managed to get Mum to go to a day
centre weekly, which has improved her mental health amazingly.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you for your kind words; we will ensure this feedback gets back to our dedicated team.


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Review from Sandra G (Daughter of Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Negatives: So many different carers for someone with Dementia. A few 'regulars' would be far better. Call times are often too late in the morning for meds, and messages don't always reach the carer e.g. don't just get the client up early as requested, the reason is for an appointment, and the carer
needs to know that.
Positives: Management is very friendly and usually very effective. The majority of carers are very supportive, friendly and aware of privacy and dignity. The care is far better than previous company experience. They try their best to help with requests. Usually quick to respond to feedback. The phone is answered quickly around 99% of the time.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you for your feedback; we will work hard to improve on the negatives to ensure that our care improves.


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Review from Julie D (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Australia and my parents are in the UK, so as you can imagine it can be quite hard now they are in their twilight years. My mum had a stroke last year and most recently a nasty fall where she broke her hip. Since her discharge from hospital the team from Bromley Health Care have been in every
day assisting both my parents (my dad has dementia). My mum informs me that the carers have been exemplary. I myself have had nothing but positive communication with their Field Care Supervisor. There were a couple of issues, where the carers were running late, I emailed them and received an immediate response and any issues were resolved, quickly and efficiently. Although I speak to my mum and dad every morning (night for me) the app is a great tool to use, so I can easily see what is happening on each visit and if there is anything I need to address.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you for your positive feedback, we will pass this on to our dedicated team and also the field care supervisor who has been working closely with you and your family.
We are pleased that we were able to sort out the issues to ensure that they were resolved quickly.


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Review from David S (Husband of Client) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and efficient service.
Makes a real difference seeing somebody each day to help with care needs.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you for your feedback; we are pleased that we are making a positive difference.


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Review from J W (Client) assisted by family/friend published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main carer is great but some weekend staff are not so good.

Reply from janet ettridge, Director at Bromley Healthcare Care at Home

We are very grateful for the feedback. We endeavour to give continuity with our carers, but it does mean that when they have days off you may see other carers.


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Review from J A (Mother of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely perfect service, very reliable at a constant regular time.
Carers are very caring, friendly and very efficient.
We consider ourselves to be very fortunate to have found this company and would highly recommend them.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you so much for your feedback, we really appreciate it. I will ensure that your feedback is passed on to our lovely team of carers.


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Review from Simon H (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bromley Healthcare looked after my mum, who has Alzheimer’s, and ensured she could live in her home for as long as possible.
I found them highly professional, and their care was fantastic and treated Mum with great dignity. It was lovely how a few of the Bromley Healthcare team even visited Mum after
she went into a care home. This is more than a job to them and has added value to the end of my mum's life.
Thank you, Bromley Healthcare.

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you so much for your review. Our team of carers loved caring for your mum and we are pleased that our efforts enabled her to stay at home for as long as possible.
I will pass on your thanks to all the team.


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Review from Jackie H (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's care is exceptional. All the carers are very friendly and know Mum's needs. They are very caring, and to my mind, work very hard. Nothing is too much trouble.
Mum is very happy with the care she receives. It's peace of mind for me as I am not local and to know someone is seeing to her every
morning.
Any problems, I am contacted and I can see the outcome of the morning call by going onto the app, which is very handy. They administer Mum's medication and all of the carers chat throughout the call. The service she gets is greatly appreciated by both Mum and me. We'll done!

Reply from Rebecca Moxom, Operational Manager at Bromley Healthcare Care at Home

Thank you so much for your feedback, we really appreciate it.


I will ensure that all your kind words are passed on to our wonderful team of carers.


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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Bromley Healthcare Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.479 for Bromley Healthcare Care at Home is calculated as follows: ( (59 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.479

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bromley Healthcare Care at Home is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (7)

Janet

Janet Ettridge

Job Title: Director of Operations

Joined: 1990

Janet started her career as a nurse in 1983 joined Bromley Community Health Services in 1990 and has held various roles since. In 2021, Janet was awarded the title of Queen's Nurse in recognition of her work in community care. Janet took up her role of Director of Operations for Care at Home in July 2023.


Rebecca

Rebecca Moxom

Job Title: Operational Manager

Joined: 2018

Rebecca is the Operational Manager at Care at Home.


Rebecca has been with the care agency for five years and is at the core of managing the service on a day-to-day basis.
Rebecca is known to go out into the community to visit our lovely service users and support her wonderful team of care professionals and office staff to ensure the best care is delivered to all.


Conor

Conor Mcdaid

Job Title: Care Coordinator

Joined: 2017

Conor is our Care Coordinator at Care at Home and has been with the care agency for six years.


His daily focus is on rostering carer schedules and organising new packages of care.


Conor is known to go out into the community to build up strong relationships with our wonderful team of care professionals and our lovely service users.


Lucy

Lucy Stoneham

Job Title: Senior Administrator

Joined: 2020

Lucy has been with Care at Home since 2020 and she carries out all essential administrative support for day to day running of the service.


She regularly talks to service users and their families, our care professional, social services and other teams within the social care sector.


Olufunke

Olufunke Adio

Job Title: Field Care Supervisor

Joined: 2021

Funke has worked in the Health and Social care sector for over six years working in various job roles.


Funke joined our team in 2021 and has continued to grow in her career here with us at Care at Home.


Funke works out in the community, meeting new/ current service users to conduct Risk Assessments and service reviews to ensure that every service user care plan is person-centred.


When working out in the community Funke supports, mentors and trains our wonderful team of care professionals.


Joeann

Joeann Parker

Job Title: Field Care Supervisor

Joined: 2021

Joeann is a Field Care Supervisor and has experience working in the community before coming to Care at Home, bringing all her knowledge and experience with her.


She joined in 2021 and has gained her Level 3 in Health and Social Care which has enabled her to continue to grow within Care at Home.


Oladotun

Oladotun Akinuli

Job Title: Field Care Supervisor

Joined: 2020

Dotun is one of our Field Care supervisors and has previous experience working out in the community.


Dotun joined Care at Home in 2020 and since then has progressed in his career. Dotun mentors and supports our care professionals out in the community, as well as undertaking new assessments and service reviews with current service users.


He has a real passion to help and make a difference in the community and feels his job is fulfilled when he sees a smile on the service user's face.


Frequently Asked Questions about Bromley Healthcare Care at Home

What Type of Services does Bromley Healthcare Care at Home offer?

Bromley Healthcare Care at Home offers Home Care.

How many Carers does Bromley Healthcare Care at Home employ?

Bromley Healthcare Care at Home employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bromley Healthcare Care at Home to verify any information. View our terms and conditions. Bromley Healthcare Care at Home has a Platinum Service – more info.