Balmoral Health and Social Care - Ayrshire Reviews (1)
Balmoral Health and Social Care - Ayrshire has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Balmoral Health and Social Care - Ayrshire has 1 review.
Review from F W (Client) published on 14 June 2024
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Gemma McCutcheon at Balmoral Health and Social Care - Ayrshire
Thank you for bringing this matter to my attention, I will be in touch with yourself pending a full investigation regarding the issues raised. Thank you for your feedback. Please feel free to contact me directly should you have any further issues or concerns.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 1.0 (1.000) out of 10 for Balmoral Health and Social Care - Ayrshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Balmoral Health and Social Care - Ayrshire is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Balmoral Health and Social Care - Ayrshire is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.