Plum Tree Care Ltd Reviews (2)
Plum Tree Care Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Plum Tree Care Ltd has 2 reviews.
Review from A R (Son of Client) published on 20 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Pamhidzai Kujeke, Registered Manager at Plum Tree Care Ltd
It has been a pleasure working with your father and the rest of your family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lee-Ann W (Client) published on 10 January 2024
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Overall Experience
5.0 out of 5
I agreed to try
I even thought about cancelling the day Plum Tree Carers were arriving.
I honestly never thought I’d be sitting here writing a review saying I don’t know how I managed without them!
From the moment they entered my home, I was greeted with 2 lovely polite ladies and made feel totally at ease.
Not at any point did I feel uncomfortable or embarrassed as much as I thought I would.
Now, I look forward to the days they come. I feel so fresh and can now get my hair washed which was a big thing for me before.
Nothing is too much and most importantly I feel so comfortable in my own home and I wish I wasn’t so stubborn for so long!
Reply from Pamhidzai Kujeke, Registered Manager at Plum Tree Care Ltd
Thank you for sharing your positive experience with Plum Tree Care. Your review is truly moving, and it's rewarding to learn about the positive impact on your life. We appreciate your openness and are pleased to have made a difference in your daily routine. Your feedback is valuable to us.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Plum Tree Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Plum Tree Care Ltd is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Plum Tree Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.