Other Home Care Providers you may be interested in:
£30.74 - £33.92 per hours
£26.50 - £29.69 for a 45 minute visit
£24.38 - £26.50 for a 30 minute visit
£165.00 - Sleep-ins (22:00-07:00)
£190.00 - Wake nights (22:00-07:00)
Support visit times:
Supporting up in the mornings: Minimum one hours, so the visit is not rushed, this will give the carers time to complete personal care at service users own pace, administer medication will not be rushed so reduce mistakes, prepare breakfast, clearing up and some companionship.
Lunch/Dinner/Tea: 45 minutes minimum visit, so carers have time to prepare a nutritionist meal (not a ready meal), support with Hydrations, with incontinence, tidying up, companionship.
We only offer 30-minute visit for welfare checks and supporting to bed.
Pottles Court has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Pottles Court has 2 reviews.
Review from P W (Daughter of Client) published on 29 May 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Nigel Herring, Regional Manager at Pottles Court
Thank you for the lovely and outstanding review; we always pride ourselves on providing tailored care and support for the people we look after. We are delighted that our services meet your and your mum's expectations.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Deborah S (Daughter of Client) published on 13 May 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Nigel Herring, Regional Manager at Pottles Court
Thank you for the lovely feedback, as a company we pride ourselves in being flexible in meeting the needs of the clients we support and care for, ensuring that the staff show dignity, and respect, giving them choice and prompt independence.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.5 (8.500) out of 10 for Pottles Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Pottles Court is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Pottles Court is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2017
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pottles Court to verify any information. View our terms and conditions. Pottles Court has a Basic Service – more info.
