Spring Lilly Care

Unit 2, Prospect Park, Queensway, Swansea SA5 4ED
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9.3 16 Reviews
  • Spring Lilly Care, Swansea
When choosing a homecare provider in Swansea, one key aspect is an approach to service delivery. Spring Lilly Care has a unique and differentiated approach, they prioritise a people-first attitude. This means they put the needs and preferences of service users at the forefront of the decision-making process.

Spring Lilly Care takes time to understand each individual's unique requirements and tailor services accordingly. Spring Lilly Care excels in this area; effectively listening to clients' concerns, providing clear instructions, and maintaining open lines of communication with both staff and families involved. This ensures that everyone is on the same page regarding delivering care.

Empathy and compassion are essential qualities that Spring Lilly Care possesses. These qualities enable staff to understand and connect with service users' unique needs and emotions. Empathy allows Spring Lilly Care to put themselves in the shoes of those they care for, acknowledging feelings and providing support accordingly. Compassion goes hand in hand with empathy, as it drives staff to act on their understanding by offering kindness, comfort and emotional support. It means showing genuine concern for the well-being of individuals receiving care and treating them with dignity and respect. The ability to empathise and demonstrate compassion creates a nurturing environment where service users feel valued, understood and cared for physically and emotionally.

Adaptability and flexibility are essential qualities for Spring Lilly Care. Adapting to different situations is crucial in the ever-changing care and support services landscape. This means being open-minded and willing to adjust approaches based on individual needs. A flexible mindset allows Spring Lilly Care to cater to varying schedules, preferences and requirements.

Show Spring Lilly Care on the Map

Care Provided by Spring Lilly Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Spring Lilly Care Ltd
  • Person in charge
  • Lilly Mkuhlani (Manager)

Funding & Fees Guide for Spring Lilly Care

  • Prices

  • Care starts from £24.00 per hour.

  • Please contact us for further information.

Spring Lilly Care Reviews (16)

9.3

Spring Lilly Care has a Review Score of 9.3 (9.309) out of 10, based on 16 reviews in the last 2 years. Over all time Spring Lilly Care has 16 reviews.

Overall Experience

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  • 7
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Review from Darren L (Son of Client) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sorry to say the staff who visited my mother were really terrible, couldn't speak English properly, food preparation was terrible, food frozen in the middle, couldn't make a cup of tea, used bread past sell by date, food hygiene was terrible, wouldn't clean up and left things pile up, only one worker
did a half decent job but she left this company now, the rest had a real bad attitude, things went missing £120 slippers, gold rings and gold chains, I'm going to take this further, I would avoid this company at all costs.

Reply from Lilly, Manager at Spring Lilly Care

Thank you for bringing this to our attention. We take all feedback seriously and are committed to addressing any concerns you may have. We deeply apologise for your unsatisfactory experience with our staff and services. We understand the importance of effective communication and quality service and are truly sorry for failing to meet your expectations. We are investigating the issues you have raised, and we assure you that corrective actions will be taken to prevent similar incidents from occurring in the future. Our goal is to provide all our clients with a positive and enjoyable experience, and we regret that we failed to do so in this instance. We would appreciate the opportunity to discuss your concerns in more detail and work towards a satisfactory resolution. Please feel free to contact us at your earliest convenience so that we can address your specific grievances and take the necessary steps to regain your trust.


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Review from Amanda O (Daughter of Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are lovely, always polite and pleasant. I have no problems with her nighttime care but I do with the morning care despite phoning more than once my mother is still alternating between two outfits every day. Her hair is messy and untidy, there is no mention in carer notes of her refusing.
Only that she is reminded to take her medication which they do not need to do. I have also mentioned the 3rd Thursday of every month no evening care is needed.

Reply from Meg, Employee at Spring Lilly Care

We're really sorry to hear that our care has fallen short on this occasion. Someone from our office will be in touch with you in the next few days so we can resolve this issue for you.


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Review from Tony S (Husband of Client) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with care service. Carers very courteous and respectful of client.

Reply from Lilly, Manager at Spring Lilly Care

Hello, thank you for the positive review about the care we've been providing to your loved one. We appreciate you trusting us and allowing us to be your partner in care. We're honoured to have the opportunity to help make a difference in your wife's care. We will continue to work diligently to provide your family with the best possible care and support.


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Review from Caroline G (Niece of Client) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very happy with the service. Carers are polite, efficient and reliable, and really helpful to client to enable him to continue life at home.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Thank you for taking the time to provide a positive review of the care given to your loved one. Your feedback is greatly appreciated and it's wonderful to hear that our services are making a positive impact on people's lives. Your kind words mean a lot to us and we are dedicated to continuing to provide the best care possible to your loved one. Thank you for trusting us with the care of your loved ones.


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Review from Margaret F (Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from carers. Very polite and willing to help with anything. Very thorough in everything they do. Very friendly and pleasant. Highly recommended.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Thank you for taking the time to provide a positive review of the care being provided to you by Spring Lilly Care. Your feedback is greatly appreciated and it's wonderful to hear that our services are making a positive impact on people's lives. Your kind words mean a lot to us and we are dedicated to continuing to provide the best care possible to all our clients. Thank you for trusting us with the care for you.


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Review from John D (Husband of Client) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are excellent, but management keep on changing the carers over so there is no consistency in services to my wife. As I told management on two occasions, when different carers were coming daily, my wife was agitated seeing different people daily to wash and tend to her.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Thank you so much for your review. We are happy to hear that our services have made a positive impact on your life and we truly appreciate your feedback. We understand how important it is to have consistency of care; we are committed to ensuring there is consistency of care, we understand this helps to build trust and confidence in our services and ultimately improve the overall experience of care provided to your loved one. Thank you again for trusting us with your care and please don't hesitate to reach out if you need anything.


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Review from P G (Client) published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good, caring and attentive. We have good conversations and they listen to instructions. They are very punctual and always apologise if they are a little late. They are very pleasant and we have a laugh about different topics.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Hello, thank you for your positive review of the care being given to you. It's always heart-warming to hear that our services are making a positive impact on people's lives. We are dedicated to providing the best care possible to all our clients and it means the world to us to hear that we are succeeding in that goal. Thank you for your kind words and for trusting us with the care for you.


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Review from M E (Daughter of Client) assisted by family/friend published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since Spring Lilly took over my care in December 2023, I have been very satisfied. My main carer provides support and dignity at all times. However, in the beginning I found difficulty in understanding her as I appreciate English is not her first language. Now we are used to each other. I am always
aware of her time restraints, and I don't like to ask her to do anything that would compromise her time, e.g. making toast. The replacement carer is not always aware of my needs, e.g. dignity using the commode.

Reply from Lilly, Manager at Spring Lilly Care

Hello, thank you for your positive review of the care being given to your mom. It's always heartwarming to hear that our services are making a positive impact on people's lives. We are dedicated to providing the best care possible to all our clients, and it means the world to us to hear that we are succeeding in that goal. Thank you for your kind words and for trusting us with the care of your loved ones.


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Review from Lynda S (Daughter of Client) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carer arrives promptly. Very efficient and caring.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Hello, we wanted to thank you for your positive review of the care being given to your mom. It's always heartwarming to hear that our services are making a positive impact on people's lives. We are dedicated to providing the best care possible to all our clients, and it means the world to us to hear that we are succeeding in that goal. Thank you for your kind words and for trusting us with the care of your loved ones.


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Review from Anthony S (Son of Client) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had carers from Spring Lilly Care since returning home. My mum is a very proud educated lady. The carers at Spring Lilly have treated her with respect and care that she/we would expect. There have been a few “slight hiccups” along the way but nothing to affect the care and respect given to
my mum. We hope that this will continue.

Reply from Lilly, Manager at Spring Lilly Care

Hello, thank you for the positive review about the care we've been providing to your mom. Hearing that we're making a positive impact on the lives of our clients and their families is so rewarding. Thank you again for your support and encouragement - it inspires us to keep working hard and striving for excellence in everything we do.


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Review from Gerald P (Son of Client) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A bit of a difficult start, but to be fair, the carers were new to my mum and her home, and my mum was new to having carers. Since then, and having a regular carer call, the service has been of an excellent standard. It helps immensely for my mum to have a regular carer (whenever possible), and I am
extremely happy with both the service and also the communication provided by the regular carer.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Hello, thank you for the positive review about the care we've been providing to your mom. We appreciate you trusting us and allowing us to be your partner in care. We're honoured to have the opportunity to help make a difference in your loved one's life. We will continue to work diligently to provide your family with the best possible care and support.
Thank you for your support and encouragement - it inspires us to keep working hard and striving for excellence in everything we do.


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Review from Elaine S (Friend of Client) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First week of service, very satisfied so far, quality of service excellent.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Hello, thank you for the excellent review on our home care review page. It's always so rewarding to hear that we're positively impacting the lives of our clients and their families, and your kind words truly humble us. We're honoured to be your partner in care, and we look forward to continuing to provide the best possible care to your loved one. Thanks again for your support, and we hope to continue exceeding your expectations in the future!


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Review from Christine W (Client) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful team you have, no complaints about anybody, the staff cannot do enough for me. I know I haven't been with you long but so far it's been a wonderful experience.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Hello, we wanted to take a moment to thank you for your positive review of the care being given to your mom. It's always heartwarming to hear that our services are making a positive impact on people's lives. We are dedicated to providing the best care possible to all our clients, and it means the world to us to hear that we are succeeding in that goal. Thank you again for your kind words and for trusting us with the care of your mother.


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Review from Michael D (Son of Client) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful.

Reply from LILLIAN MKUHLANI, Manager at Spring Lilly Care

Hello, thank you for the positive review about the care we've been providing to your father. We appreciate you trusting us and allowing us to be your partner in care.


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Review from Christina R (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Going by experience with other relations, my mum's experience in her care has been very good. If there is ever a problem, Spring Lilly Care is very quick putting it right. The carers are always quick to contact us if there is a problem. They are all conscientious and treat my mum with dignity. One of
her carers in particular went out of his way to stay with my mum whilst she was ill, until we arrived. Later, he contacted us to check how she was. Which shows what a conscientious person he is. Not just a job. He even phoned my brother when the next medication was due for collection to remind him. As he didn’t realise my brother had a reminder on his phone. They are always punctual. If we are running out of any household good they leave us a note, in case we haven’t noticed. Making life easier for everyone. If my brother was writing this review he would say the same. Thank you Spring Lilly.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Hello; thank you for the excellent review of the care we have been giving to your mom. Hearing that we're making a positive impact on the lives of our clients and their families is so rewarding. Our company is committed to providing the best possible care, and it's incredible to see our efforts being recognized. Thank you again for your support and encouragement - it inspires us to keep working hard and striving for excellence in everything we do.


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Review from Marilyn H (Wife of Client) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with care given. Carers are polite, respectful, helpful and caring. The staff members are a very good team, working well together. Everyone who attends to my husband's needs quickly fits in and quickly learns how to deal with his individual needs. Any new carers are always teamed with
a current carer, which ensures a seamless delivery of care. The appointment times are adhered to with just a few minutes leeway. We are very glad to have them. Many thanks.

Reply from Lillian Mkuhlani, Manager at Spring Lilly Care

Hello, thank you for the positive review about the care we've been providing to your mom. We appreciate you trusting us and allowing us to be your partner in care. We're honoured to have the opportunity to help make a difference in your loved one's life. We will continue to work diligently to provide your family with the best possible care and support. Thank you for your support and encouragement - it inspires us to keep working hard and striving for excellence in everything we do.


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Current Review Score: 9.3 (9.309)

Overview of Review Score

The Review Score of 9.3 (9.309) out of 10 for Spring Lilly Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.309 for Spring Lilly Care is calculated as follows: ( (53 Excellents x 5) + (28 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 94 Ratings = 4.309

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Spring Lilly Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Meet the Team (1)

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Lilly

Job Title: Registered Manager

Joined: 2024

We are delighted to introduce Lilly as the Registered Manager for Spring Lilly Care. With over a decade of experience in the healthcare industry, Lilly brings a wealth of knowledge and expertise to our team. She has previously worked as a healthcare manager in various settings and deeply understands the complexities of providing top-quality healthcare services.


Lilly's passion for delivering person-centred care, which respects and responds to each resident's unique needs and preferences, is a cornerstone of her professional approach. She is highly committed to ensuring our client's well-being and creating a warm, welcoming environment that fosters trust and mutual respect.


As Registered Manager, Lilly is responsible for overseeing all aspects of our domiciliary care operations, including managing staff, ensuring compliance with regulatory requirements, and developing and implementing care plans that meet the needs of each individual resident.


Frequently Asked Questions about Spring Lilly Care

What Type of Services does Spring Lilly Care offer?

Spring Lilly Care offers Home Care.

How many Carers does Spring Lilly Care employ?

Spring Lilly Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Spring Lilly Care to verify any information. View our terms and conditions. Spring Lilly Care has a Platinum Service – more info.