Liloom Home Care Ltd

Howbrook Farm, Wick End, Stagsden, Bedford MK43 8TS
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9.8 8 Reviews
  • Liloom Home Care Ltd, Bedford
Liloom Home Care Limited is a home care provider working across Bedford and its surrounding villages, to deliver the highest quality homecare services.

Offering specialist care services in dementia care, physical disability, sensory impairment, over 65s and end of life care, their breadth of knowledge allows for complete support in your earliest days of needing care, developing with you to meet your changing care needs.

Liloom Home Care Limited remains a small, family owned, personalised organisation to ensure that service users and their families receive the very best, individualised support. Their manager holds in excess of 10 years industry experience and will be your friendly point of contact throughout your care journey with the Liloom family.

All care is tailored to your individual needs with a person centred approach. There is no one size fits all when it comes to your care needs, and they will work with you and your loved ones to build a package of care that is right for you.

The Liloom care team are carefully selected through values based recruitment, focusing on their compassion, ethics and abilities. A passion for delivering care with dignity and respect is essential. All staff undergo intensive training and continuous development, making sure your care is of the highest standards. Ongoing development means that training opportunities are provided to enhance the service user experience.

Liloom Home Care Limited's Mission Statement:
Delivering high quality home care to local people, by local people, with a smile. After all, a smile is happiness you'll find right under your nose!

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Care Provided by Liloom Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Liloom Home Care Ltd
  • Person in charge
  • Victoria Robinson (Registered Manager)
  • Admission Criteria
    • Liloom Home Care Ltd are not currently registered to provide personal care in a specialist service to people whose presenting need for care or support is as a direct result of the person's learning disability and or autism at or from our locations. As the business develops this is something they hope to offer in the future.

Funding & Fees Guide for Liloom Home Care Ltd

  • Prices

  • Whilst all care packages are tailored to meet your own individual care needs, our care visits start from as little as £15.00 per 30-minute visit.

  • Please contact us for more information regarding our Fees.

Liloom Home Care Ltd Reviews (8)

9.8

Liloom Home Care Ltd has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Liloom Home Care Ltd has 8 reviews.

Overall Experience

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Date Published

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Review from Lorraine G (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we found this service we felt blessed to be in a safe pair of hands. The carer was knowledgeable, compassionate and caring and quick to understand my Mum's needs. She was able to provide advice on the most appropriate care package and worked with the family to support Mum in the best
way possible. Always flexible and accommodating she would go the extra mile to make sure that Mum received the best possible care and support and was like a friend to the whole family. Cannot recommend highly enough.

Reply from Victoria Robinson, Care Manager/ Director at Liloom Home Care Ltd

Thank you so much for taking the time to leave us such a lovely review. It was a privilege to have worked with and got to know Mum and your family. Mum was a lovely lady and will be greatly missed.


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Review from Carl F (Son of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Through a friend's high recommendation, Liloom Home Care was enlisted to help me with my mother's care needs. Despite being in her late 80s and suffering from frailty and onset dementia she maintained the wish to remain at home. Having met with the Liloom manager, she agreed she would personally provide
the care for Mum. We needed tablet meds to be administered/supervised, fluids food and nutrition prepping and serving, and an element of social interaction as mum was unable to get out. Liloom did all this care three times per day, every day. Mum was very happy with the manager, and we could not fault the care mum received. Their timekeeping was perfect, and they would keep in regular contact, including any issue they felt needed addressing, or that could potentially become an issue, forward planning and prevention of issues being key. We have recommended Liloom to friends to provide care for their parents and they have said Liloom are doing a terrific job! Thank you so much Liloom.

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Review from David H (Brother of Client) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Liloom provided exceptional care for our Mum. We were updated daily on our Mother's needs, giving us welcome advice on feeding and mobility.
It was clear from the start that Mum was in capable, caring hands, going above and beyond to ensure my Mum was comfortable, respected, and well-cared for, attending
to her physical needs with skill and her emotional needs with empathy, she always took her time with Mum, she was always patient and did everything at Mums pace, always listening to what our Mother wanted. Mum would always say how brilliant she was and how lucky we were to have found this fantastic agency and we totally agree, we could not have chosen anyone better. In addition to her outstanding caregiving abilities, Liloom provided invaluable support to my sister and me. Mum's carer's kindness and patience were of great comfort during a very difficult time. I cannot recommend her services highly enough to anyone in need of exceptional, compassionate care.
Thank you so much Liloom.

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Review from Doreen A (Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has been brilliant, I have had challenges with my mental health and anxiety and they really put me at ease. I always know who to expect and have a regular carer. I was recently in a panic about my medication because my pharmacy couldn't get any. The manager checked with multiple pharmacies
and found somewhere in stock, went to collect them and dropped them straight off for me. If I have any problems I know I can always pick up the phone and talk to someone I'm familiar with. I feel like I found a hidden gem with Liloom Home Care.

Reply from Victoria Robinson, Care Manager/ Director at Liloom Home Care Ltd

Thank you so much for taking the time to leave us a review. Going above and beyond is what we do in our daily work and we will always take on challenges that can alleviate stress and anxiety for our service users. Keep smiling!


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Review from Russell M (Son of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager of Liloom Home Care was an amazing carer. Not only was she kind and caring, nothing was too much trouble for her. She was always on time, she was in constant contact with me about Mum's condition and she made Mum's final days more bearable. My brother and I live a long way from Mum and when
she was admitted to the hospital, she was kind enough to visit, and after Mum passed, she also collected her belongings and returned them to us. I would highly recommend Liloom and the manager.

Reply from Victoria Robinson, Care Manager/ Director at Liloom Home Care Ltd

Thank you for taking the time to leave us such a lovely review. It was a pleasure to support your Mother, she was such a character and will be greatly missed. We were privileged to be part of her life. Best wishes


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Review from Sarah N (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The registered manager has attended to my mother’s caring needs recently, morning and evening. Her likeable personality and cheerful conversation helps to make my mother’s day so much better. She’s a very reliable and helpful support during stressful times and has proved to be very quick and adaptable
during unavoidable schedule changes. We were very grateful to discover Liloom via a local friend and have had good experiences with them.

Reply from Victoria Robinson, Care Manager/ Director at Liloom Home Care Ltd

Thank you so much for taking the time to leave your lovely review. It really is a pleasure to support and care for your mother at home and we are so pleased that she enjoys her visits from us.


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Review from Adrian M (Son of Client) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been incredibly impressed with Liloom Home Care. My mum's carer is always on time, caring and helpful. It has made Mum's life much easier as she has lost strength and mobility. We really appreciate the flexibility and willingness to go the extra mile. This was demonstrated during Mum's recent
stay in hospital, where Liloom were able to provide regular support during and after the treatment. Mum is back home and settled thanks to Liloom. We would highly recommend them.

Reply from Victoria Langdon, Care Manager/ Director at Liloom Home Care Ltd

Thank you so much for taking the time to leave us a review. It really is a joy to support your mum and we are so pleased that we are able to make such a difference, supporting her to live independently. Best Wishes


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Review from P M (Client) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is extremely kind and helpful so I am quite happy with the service that I am getting.

Reply from Victoria Robinson, Care Manager/ Director at Liloom Home Care Ltd

Thank you so much for taking the time to leave us a review. It is a joy to support you. We pride ourselves on delivering a kind and compassionate care service and love getting feedback. Keep smiling!


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Liloom Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Liloom Home Care Ltd is calculated as follows: ( (47 Excellents x 5) ) ÷ 47 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Liloom Home Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Victoria

Victoria Robinson

Job Title: Registered Manager

Joined: 2023

With 10 years of experience working in care, both residential and home care, across both care delivery and management roles, Victoria is passionate and dedicated to providing care which fully encompasses the individual and holistic needs of our service users. With the ethos that 'You are the expert in your own care, Liloom Home Care Limited's services take the lead from what service users need and want, fully respecting choice, promoting independence and delivering care in an unintrusive and dignified way, building your fully personalised care plan with you and your loved ones to give you the best outcomes and support you need to live your best life.


Having completed her NVQ Level 5 Diploma in Leadership for Health and Social Care and Children and Young People in June 2020 and undertaking ongoing industry-specific training, Victoria has embraced the opportunity to build a service which makes a real difference in people's lives.


Frequently Asked Questions about Liloom Home Care Ltd

What Type of Services does Liloom Home Care Ltd offer?

Liloom Home Care Ltd offers Home Care.

How many Carers does Liloom Home Care Ltd employ?

Liloom Home Care Ltd employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Liloom Home Care Ltd to verify any information. View our terms and conditions. Liloom Home Care Ltd has an Enhanced Service – more info.