Big Hearts Recruitment Ltd

Suite 44, Basepoint Bus' & Innovation Ctre, Caxton Close, Andover SP10 3FG
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8.6 6 Reviews
  • Big Hearts Recruitment Ltd, Andover
Big Hearts Recruitment Ltd provides personalised, high-quality healthcare and domiciliary care services in Hampshire.

At Big Hearts Recruitment Ltd they believe that every individual deserves care that is as unique as they are. Their personalised care services are thoughtfully designed to cater to the specific needs, preferences, and circumstances of each person they serve. That can range from assistance with daily activities, specialised medical support, or simply a comforting presence, they will prioritise your comfort, dignity, and peace of mind.

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Care Provided by Big Hearts Recruitment Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Big Hearts Recruitment Ltd
  • Person in charge
  • Elizabeth Phillips (Registered Manager)

Funding & Fees Guide for Big Hearts Recruitment Ltd

  • Prices

  • From £18.00 per hour

  • Prices vary depending on service required
    Please contact office for more details.

Big Hearts Recruitment Ltd Reviews (6)

8.6

Big Hearts Recruitment Ltd has a Review Score of 8.6 (8.611) out of 10, based on 6 reviews in the last 2 years. Over all time Big Hearts Recruitment Ltd has 6 reviews.

Overall Experience

  • 1
  • 4
  • 1
  • 0
  • 0

Date Published

6
6
6
6
0

Review from Louise M (Wife of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every one of the carers, who care for my husband, arrives on time, happy and cheerful and makes my husband feel at ease. They work well alongside our live-in carer, showing respect at letting him take the lead. They are well-trained and are kind and caring and respectful at all times. If there's ever
a problem there is always someone to call to ask. The manager and staff always go out of their way to help sort any problems out.

Reply from Elizabeth Phillips, Registered Manager at Big Hearts Recruitment Ltd

Thank you for sharing your experience! We truly appreciate your thoughtful words and feedback. We're thrilled to hear that our carers are providing timely and respectful care, working seamlessly with your live-in carer.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Terry W (Wife of Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the care given to my husband by your carers. They are all cheerful, friendly and professional. They all give the care required and we are very satisfied.

Reply from Elizabeth Phillips, Registered Manager at Big Hearts Recruitment Ltd

Thank you for your lovely feedback. We're delighted to hear that you're satisfied with the care our team provides and that their cheerful, friendly and professional approach meets your expectations.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Valerie J (Client) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have care morning and evening. I cannot fault them. Good timekeeping.

Reply from Elizabeth Phillips, Registered Manager at Big Hearts Recruitment Ltd

Thank you for your kind words and positive feedback about the care you're receiving. It's wonderful to hear that you are pleased with the service, especially regarding timekeeping and consistency.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Brother of Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good service. Timekeeping of carers could be better but I realise they sometimes have a distance to travel between clients. Occasionally have to contact the office to remind them to send female carers (except for 2 males) as my sister does not like male carers washing and dressing her.

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Management

Treated with Dignity

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Review from Stephen B (Husband of Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To have carers is a provision which we appreciate. They provide the support of a third person in practical and moral needs. Personal needs could become onerous but these are lifted by the cheerful and willing assistance which they provide.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from T T (Client) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

2 carers very good. Rest wash up, don't dry items. Got to remind them to refill kettle and empty waste bin.

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Current Review Score: 8.6 (8.611)

Overview of Review Score

The Review Score of 8.6 (8.611) out of 10 for Big Hearts Recruitment Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.111 for Big Hearts Recruitment Ltd is calculated as follows: ( (9 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 36 Ratings = 4.111

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Big Hearts Recruitment Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Big Hearts Recruitment Ltd

What Type of Services does Big Hearts Recruitment Ltd offer?

Big Hearts Recruitment Ltd offers Home Care.

How many Carers does Big Hearts Recruitment Ltd employ?

Big Hearts Recruitment Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Big Hearts Recruitment Ltd to verify any information. View our terms and conditions. Big Hearts Recruitment Ltd has an Enhanced Service – more info.