LSR Care Ltd

Suite 1, Second Floor, Alexander House, 40A Wilbury Way, Hitchin SG4 0AP
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9.5 5 Reviews
  • LSR Care Ltd, Hitchin
LSR Care Ltd is a provider of loyal, supportive & reliable, quality home care services in the Hertfordshire, Bedfordshire, Buckinghamshire, Cambridgeshire & Essex areas. It is also a long-standing provider of 1:1 Support care for multiple care home groups throughout the Hertfordshire County. LSR Care Ltd covers, the above counties including surrounding, towns & villages.

Live-in care services are provided nationally throughout the whole of the UK. Specialist care services, with complex care, are also provided.

Respite care is also always available for those who need a break.

All LSR Care Ltd staff are highly trained, loyal, supportive & reliable whilst consistently delivering care in a person centred way.

Care Provided by LSR Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • LSR Care Recruitment Ltd
  • Person in charge
  • Kelly Taylor (Registered Manager)
  • Admission Criteria
    • N/A

Funding & Fees Guide for LSR Care Ltd

  • Prices
  • Direct payment fees: Hourly: £25.98 - 45 minutes: £22.50


  • Fees will depend on the outcome of the needs and requirements consultation. The minimum charge is 45 minutes.


9.5

LSR Care Ltd has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time LSR Care Ltd has 5 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

LSR Care have been amazing for my son and us as a family. My son has four consistent carer's. My son is non verbal and shows his emotions through smiling and getting excited which he does with all of them. All of the team are always very Respectful Easy to talk too. Personally for us as a family this
is hugely important as they are in our home daily and now tell me how he has been though out the day activities how he has been, As they are his voice and communication is key. This is mine and my sons first time having care as previously he was at college and I always thought I could keep stimulating and doing everything for him without extra help. Im so happy I contacted LSR they work around us as a family but provide the care for my son without feeling intrusive in our home they care for him but also consider us. I really recommend them.

Reply from Leon Rodgers, Director/ NI at LSR Care Ltd

Thank you so much for your kind words and thoughtful review! Were thrilled to hear that LSR Care has made such a positive impact on your family. It's wonderful to know that our team has been able to provide the support his needs while also respecting the dynamics of your home. Communication and respect are at the heart of what we do, were so happy to hear that his carers have been able to connect with him and keep you informed about his day to-day activities. We truly appreciate your recommendation and are grateful for the trust you've placed in us.


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Overall Experience  Overall Experience 5.0 out of 5

This is a 5-star review for LSR, as they have provided consistently excellent care for my son. I have nothing but praise for every member of the team that I've encountered. My son is a young man (22 years old) with autism. He is also nonverbal plus he has epilepsy. Not only are they incredibly efficient
and organised, so everything always runs smoothly, but the carers that look after my son take great care of him, and he responds really well to them. When I come home from work, there is a peacefulness in the house as they interact with my son in a calm, kind and caring manner, and they all know how to get the best out of him. Not only do they provide outstanding care, but they have also built relationships with him. He's a 22-year-old young man, and it's so nice to see how they interact with him in an age-appropriate way. They make their time with him fun and allow him the scope to undertake different activities, whilst keeping him safe and secure and happy. I would absolutely recommend LSR.

Reply from Leon Rodgers, Director/ NI at LSR Care Ltd

Thank you so much for your wonderful review! We are thrilled to hear that your son is receiving the care and support that we strive to deliver, It's heartwarming to know that the carers have not only provided professional support but have also built meaningful, positive relationships with your son, we really do take great pride in ensuring every individual receives care that is tailored to their unique needs. Your kind words mean a lot to us, and we are grateful for the opportunity to support your son. Thank you again for trusting LSR Care.


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Overall Experience  Overall Experience 5.0 out of 5

As a service you continue to amaze me at how you manage to step up at the last minute when as a family we were unable to, you respond to these situations in a calm, professional way. I am so happy we chose you to take care of my parents. I also want to point out that your staff are exceptional, they
treat my parents with care, dignity and respect. Please continue doing what you are doing. Thank you from the bottom of my heart, you are all amazing.

Reply from Leon Rodgers, Director/ NI at LSR Care Ltd

Thank you so much for your kind and heartfelt words! We are truly honored to have been entrusted with the care of your parents, and it means the world to us that you feel supported. Our team is dedicated to providing the highest level of care with compassion, and we are thrilled to know that their professionalism and kindness have made such a positive impact. Your appreciation fuels our commitment to continue offering exceptional service. Thank you again for your trust, and we look forward to continuing to serve your family with care and respect.


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Overall Experience  Overall Experience 5.0 out of 5

Our dad had Alzheimer's and while living in a care home for over 18 months needed 1:1 care from 8 am-8 pm. A carer from LSR was brought in daily. We were worried about having different people looking after him but they provided a handful of carers on rotation who were all fantastic. They were very capable,
attentive to my dad’s health and personal care needs, gentle, respectful and thoughtful. They were also warm and injected humour and fun into their interactions with him whenever possible. They were like friends. When we visited, the carers were considerate, giving us space, and also being supportive, kind and lovely to us. Having our dad in a care home was very hard for us emotionally but, knowing that he had such wonderful people caring for him, made it much, much easier. We cannot thank them enough.

Reply from Leon Rodgers, Director/ NI at LSR Care Ltd

Hi Mariella, thank you for your kind words, I can honestly say the team really enjoyed supporting your relative and considered him part of the LSR family. We are pleased to hear our services and support team made life easier for the family. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

We're very impressed with the service we have received.
Our carers have always shown my husband kindness and empathy.
They have always arrived on time and stayed the required amount of time.
Overall couldn't be more satisfied and pleased.

Reply from Leon Rodgers, Director/ NI at LSR Care Ltd

Thank you so much; we really appreciate your feedback. Our aim is to provide loyal, supportive & reliable care, at all times we are glad that you are pleased with the service.


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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for LSR Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for LSR Care Ltd is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for LSR Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (5)

Leon

Leon Rodgers

Job Title: Managing Director

Joined: 2021

Leon Rodgers is a passionate and experienced professional who has spent over two decades working in Consultative Sales, most recently in the health and social care sector, Selling Mandatory training to single and multiple service providers all over the UK, building a huge established client base, and great understanding of the sector.


This ensured a smooth trusted transition moving into the Recruitment world, progressing to be a CQC Registered Home Care Provider.


As a child, he often accompanied his mother to work within care homes and assisted with serving elderly residents, meals and snacks, Seeing his mother regularly called in to cover emergency shifts or cancellations made Leon determined to make a positive difference in the industry from a young age.


Kelly

Kelly Taylor

Job Title: Registered Manager

Joined: 2024

Kelly Taylor grew up running around care homes as a young girl as her mum was a dedicated carer for the elderly. This set the foundations to becoming a dedicated, compassionate and reliable carer herself.


For the past 25 years, Kelly has worked in various capacities in the care sector from washing up at weekends to laundry to caring to being a trainer and educator for managers and leaders, then eventually becoming a Registered Manager for a brand-new Domiciliary company for the previous 5 years.


During this role Kelly has learnt and developed the necessary skills and experience in leading a successful team with an honest approach. Kelly always strives to lead with passion and guidance to support the team to deliver high the highest possible standards of personalised care.


Remona

Remona Annon

Job Title: Operations Director

Joined: 2021

Remona Annon is a dedicated and experienced professional with over 20 years experience of caring for others.


Her career began as a playgroup teacher, and she later worked as a teacher’s assistant helping children with special needs and behavioural issues.


Seeking a new challenge, Remona decided to try her hand at caring for the elderly and loved it, working as a carer for six years for a large care home group during this time Remona took on various roles within the home including activities coordinator and assisting in managing the homes day centre.


Following the COVID-19 pandemic she saw firsthand the effects it had on care homes and decided to start LSR Care Recruitment with her partner Leon to help provide safe, effective care for the elderly.


Paul

Paul Nwamba

Job Title: Team Leader

Joined: 2024

Paul Nwamba is a dedicated professional with over five years of experience in the medical laboratory field, complemented by a recent focus on the health and social care sector. He holds a Higher National Diploma and a Post Graduate Diploma in Science Laboratory Technology, as well as a Masters Degree in Chemistry.
Throughout his career, Paul has demonstrated a commitment to excellence in laboratory practices and patient care, utilizing his extensive knowledge to contribute to the advancement of healthcare services. His academic achievements and practical experience equip him with a robust understanding of both the scientific and operational aspects of medical laboratory work.


Paul is passionate about leveraging his expertise to improve health outcomes and is committed to continuous professional development in the ever-evolving landscape of the health and social care sector and has recently enrolled onto NVQ Level 4 Leadership in Management to continue this development and progression.


Caroline

Caroline Simms

Job Title: Office Administrator/Training Officer

Joined: 2022

Caroline is a dedicated and compassionate person who enjoys helping others.


She works as a recruitment officer for LSR Care Recruitment. Caroline has qualifications in youth work and care, and has been working in this field for many years.


She has experience working in care homes, retirement homes, and within the community, and finds great satisfaction in assisting others to live as independently as possible. Caroline always strives to treat her clients with kindness and respect, and making someone’s day makes her own day better as well.


Frequently Asked Questions about LSR Care Ltd

What Type of Services does LSR Care Ltd offer?

LSR Care Ltd offers Home Care.

How many Carers does LSR Care Ltd employ?

LSR Care Ltd employs 25 carers.