Ascentia Support Services Ltd

Unit 103 Havelock Hub, 14 Havelock Place, Harrow HA1 1LJ
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8.5 2 Reviews
  • Ascentia Support Services Ltd, Harrow
Ascentia Support Services Ltd are a small organisation with a personal touch. Their services adapt to your evolving needs, ensuring a collaborative approach with families to maintain clients' autonomy and control over their care as much as possible.

Their services adapt to your evolving needs, ensuring a collaborative approach with families to maintain clients' autonomy and control over their care as much as possible. Ascentia Support Services Ltd take pride in their ability to provide tailored, person-centred care and support to people living with mental health conditions, physical and learning disabilities and the elderly.

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Care Provided by Ascentia Support Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Ascentia Support Services Ltd
  • Person in charge
  • Celine Eno (Manager)

Funding & Fees Guide for Ascentia Support Services Ltd

  • Prices

  • Home Care, £20-30 per hour - this depends on the level of care required.
    Live in care, £1,200 /Week - this depends on the level of care required.

  • We understand that different situations require different solutions, so we are happy to talk through your options with you before deciding what service is best for you.

Ascentia Support Services Ltd Reviews (2)

8.5

Ascentia Support Services Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Ascentia Support Services Ltd has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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2
2
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Review from Margarita C (Client) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I am receiving.
The manager and carers are fantastic.

Reply from Celine Eno, Director / RM at Ascentia Support Services Ltd

Thanks so much for making time to leave us a review. This is quite motivating for me and all the care staff involved in your care. Our goal is to provide the highest quality of care to you as your satisfaction is our top priority. We are always striving to do better. Please do not hesitate to let us know if there is anything we can do to make your experience even better. We really care like family. Again thank you!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Matt C (Son of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and Ascentia have been excellent since the very first interview. They have always treated Mum with great respect, genuinely caring for her, not just treating her as a 'job'. They have supported Mum with domestic tasks and increasingly personal care as her condition worsens. They have also
been a point of contact for health professionals visiting Mum at home. Record keeping and communication with me has been thorough, timely and helpful. The manager brings a wealth of experience, shown in her continual assessment of risks, advice to me on help available to Mum, highlighting things to prepare for in the near future, and her gentle encouragement to Mum to avoid 'risky' behaviour. Mum was apprehensive of having carers but now looks forward to their visits. As new staff have been brought onboard you can tell they have been careful to match the 'right' carer to Mum.

Reply from Celine Eno, Director/ RM at Ascentia Support Services Ltd

It's always been our aim to deliver the highest quality of care and ensure client safety and satisfaction. This testimony is an attestation of our promise to provide person-centred care to meet the needs of your mum in a way that respects her choices, preferences and wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Ascentia Support Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ascentia Support Services Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ascentia Support Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Celine

Celine Eno

Job Title: Manager

Hi, My name is Celine Eno. I am the registered Manager of Ascentia Support Services Ltd.


I have twenty years of industry experience. I started as a carer but developed myself to where I am right now. In the last ten years before starting my own company, I worked as a Quality Assurance Manager for Harrow’s biggest Care providers.


I am a talented and dedicated professional, with suitable qualifications, skills, and experiences. As well as being an effective leader who can train and motivate a team of staff to provide the highest quality of care to our very deserving service users. I have the experience and knowledge of working with vulnerable adults to meet their needs, including mental and physical disabilities.


It will be a real pleasure to provide your care. I look forward to hearing from you so we can come up with a plan that is tailored to meet your needs while making sure that your choices, preferences, and wishes are well respected. We will work closely with all the significant people in your life like family and friends because we care like family.


Regards


Celine Eno


Frequently Asked Questions about Ascentia Support Services Ltd

What Type of Services does Ascentia Support Services Ltd offer?

Ascentia Support Services Ltd offers Home Care.

How many Carers does Ascentia Support Services Ltd employ?

Ascentia Support Services Ltd employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ascentia Support Services Ltd to verify any information. View our terms and conditions. Ascentia Support Services Ltd has an Enhanced Service – more info.