Bridgewater Home Care (Watford)

137A The Parade High Street, Watford WD17 1NA
Submit a Review
9.9 9 Reviews
  • Bridgewater Home Care (Watford), Watford
Bridgewater Home Care is an award-winning specialist of non-medical care at home, providing older and vulnerable adults with a better quality of life and the highest quality of care.

The team of Care Specialists are passionate about encouraging independence and believe that people should have the option to remain at home where they are at their happiest and most comfortable, for as long as possible. Their desire to make a positive impact goes above and beyond standard home care. They give families peace of mind by providing a reliable and trusted service, flexible around modern-day life. With Bridgewater Home Care, you can relax in the knowledge that your loved one is in excellent hands.

Care Provided by Bridgewater Home Care (Watford)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Magda Costin (Manager)
  • Admission Criteria
    • N/A

Funding & Fees Guide for Bridgewater Home Care (Watford)

  • Prices
  • Available on request


Bridgewater Home Care (Watford) Reviews (9)

9.9

Bridgewater Home Care (Watford) has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Bridgewater Home Care (Watford) has 9 reviews.

Overall Experience

  • 9
  • 0
  • 0
  • 0
  • 0

Date Published

9
2
9
9
0
Overall Experience  Overall Experience 5.0 out of 5

The team at Bridgewater Home Care are simply exceptional. Their care, dedication and compassion have been evident in the care they've given to my mother over the last few years. As her condition has deteriorated, they have adapted to her changing needs with skill and patience, treating her with dignity
and respect throughout. The family is so grateful to the whole team for their care and cannot imagine how difficult this period would be without their support. In a time of bad press and horror stories, they shine through as inspiring examples of what end of life care can look like, given the right people at the helm.

Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)

Thank you for your kind words about Bridgewater Home Care in Watford. We're truly grateful for your trust and pleased to have made a positive impact on your mother's care and your family's peace of mind. Providing compassionate, high-quality support is at the heart of what we do, and we're glad our team could adapt to your mother's changing needs with dignity and care. Your recognition means so much to us. It has been an honor to be part of your mother's care journey. Your feedback inspires us to continue delivering exceptional home care. Thank you again for sharing your experience.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with Bridgewater Home Care for the care they provide to both my mother and father-in-law. All the staff are kind, compassionate and go above and beyond to support not just them but us.
The team are always positive and have ways of getting my father-in-law to do things when he can be
reluctant. His quality of life has improved in the past few months with their support.
The care shown towards my mother-in-law has been exceptional, she is so well cared for.
I would highly recommend to anyone looking for care for a loved one.
The manager is very responsive and always has suggestions of what support can be offered to support all of us.

Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)

Thank you for your wonderful feedback! I'm thrilled that you're so pleased but also that our flexible and personalised care services are helpful for your mother and father-in-law. I'll make sure to share your review with the wider team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

It's our first time using Bridgewater Watford, and I genuinely can't recommend them enough! We were a little apprehensive initially as my mother-in-law can be quite anxious around unfamiliar faces. However, from the outset, the service was second to none, from our first consultation to meeting the manager/carers
who would be looking after my mother-in-law whilst we went away. We'll definitely be using this service again, and thank you again for providing us with a much-needed family break knowing that my mother-in-law was in great hands!

Reply from Margareta Costin, Registered Care Manager at Bridgewater Home Care (Watford)

I am delighted to read your lovely comments. I will ensure it is passed to the team who looked after your mother-in-law. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Bridgwater Home Care (Watford) has been looking after my father, with dementia, since February 2024 and they have been extremely helpful, offering him care in the mornings and offering him activities which he really enjoys. Our family can't thank them enough for the service they provide and seeing my
father enjoying the time he spends with them.

Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)

Thank you for your kind review. It's truly a privilege to provide care and to work alongside such an incredible family support team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Bridgewater Home Care (Watford) without hesitation.
The excellent care provided to my father-in-law, who has dementia, has been outstanding.
From the beginning, the attention to detail on the care plan to ensure all needs were met was a relief to us, as a family. The manager
and her team are always available on the phone should we need anything. My father-in-law is, most importantly, happy and looks forward to his visits and the activities he is taken to. Thank you so much.

Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)

Thank you for your wonderful feedback! I'm thrilled that you're so pleased but also that our flexible and personalised care services are helpful for your father-in-law. I'll make sure to share your review with the wider team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

A lovely carer was provided for my dad with dementia. He got home-based residential respite care, so the carer moved in with my dad in his own home for a long weekend so my mum could go on a trip. I popped in to check on them a couple of times and Dad was very relaxed and happy. We've had issues with
care homes because he's even more confused when he's not at home so the home care respite service was perfect for us. I would highly recommend it. Thank you.

Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)

Thank you so much for taking the time to review us. I'm delighted we have made such a positive impact and I know the care specialist enjoyed spending quality time with your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and the care she has been receiving from the wonderful Bridgewater Home Care team has been outstanding. They treat their clients as if they were their own parents. They put so much thought into creating the right kind of care routine for my mum. The level of communication with
my father and with me has been exemplary. The support they are also providing my father, in helping him live with someone diagnosed with Alzheimer's, has made the world of difference. I trust every one of the team completely and their care and support have changed all of our lives for the better. I would recommend them wholeheartedly.

Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)

Thank you for sharing your experience with us, Anja. Being able to support your parents during difficult times is precisely why we do what we do and it's why our care specialists are passionate about their work.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have a son, 34 years old, with CP (cerebral palsy). We started using Bridgewater Home Care services from December 2023. We found them very professional and friendly. To date, all the staff have been brilliant and reliable. We are very grateful for the services and have had a very positive experience
to date. Our son, who is receiving the care, also loves having them around and is very positive about them and sees them as friends. We would highly recommend their services.

Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)

We appreciate your feedback and are delighted to hear that you are having a positive experience, Nadir. I'll make sure to share your comments with the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We have a son, aged 34 years old, who has been diagnosed with CP. We started using Bridgewater Home Care services around December. We found them very professional and friendly. Initially, we thought the service was quite expensive as we are self-funding. However, our experience, so far, has been nothing
but positive. All the staff have been brilliant and we are very grateful for the services, care and support. They carried out a detailed assessment of our son's needs and have gone beyond meeting his needs. He loves the staff and is very positive about them. He not only sees them as carers but also as friends. We would highly recommend their services.

Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)

Thank you for your lovely review, Shubnum. It's an absolute pleasure supporting your son. Our pricing structure is a reflection of the quality of service we provide as well as the investment we make in the training and development of our Care Specialists. This commitment sets us apart. At Bridgewater Home Care, our clients receive exactly what they pay for: a full hour of dedicated care without any compromise on quality or rushed services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Bridgewater Home Care (Watford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Bridgewater Home Care (Watford) is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Home Care (Watford) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (14)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (3)

Margareta

Margareta Costin

Job Title: Registered Manager

Magda was born and raised in Bucharest, Romania. She has previous experience in banking, she comprehends the goal of businesses, and she has the management abilities necessary to manage enterprises by offering both long and short-term strategies.


Magda consistently finds answers to various problems using her dedication and remarkable skills.


Magda is a mentor to many people who have worked with her, and because of the many successes she has demonstrated, her team members constantly follow her plans and strategies.


Magda's exceptional ability to handle obstacles in any situation and engage with the community in a relaxed and easy manner is a tremendous asset to Bridgewater Home Care Watford.


"We take great pride in being the owners and directors of Bridgewater Home Care Watford, a top-notch home care provider.


As the directors of Bridgewater Home Care Watford, it is our responsibility to assist and uplift vulnerable persons while providing them with the resources they need to live as independently as possible and with dignity in their own homes.


Before we decided to set up our own home care business, we spent the past 5 years working in the care sector we started as Care Assistants working our way up into various care management roles at the same time achieving a number of recognised qualifications in Health & Social Care.


We define quality care as going above and beyond for our patients, just as we would for our own family."


Oana

Oana Ungureanu

Job Title: Managing Director

Oana was born in a lovely town in Romania. Oana has a distinguished past, which includes twelve years of dedication to practising Biathlon. This path through the world of athletics taught her responsibility and how to create goals that she could consistently meet.


She pursued a degree in Aviation and Airport Management and a level 5 in Health and Social Care while working as a Care Manager with over 5 years of experience in the sector.


She has a unique ability to connect with people and can manage administration while fostering relationships among communities.


Oana's role is to make sure that our services are provided to the greatest possible standards. She is facilitating the communication between the Care Specialists and our Clients. She is also the engine behind keeping our services up-to-date, person-centred and effective.


Together, these things empower people to remain safe in their homes.


"We take great pride in being the owners and directors of Bridgewater Home Care Watford, a top-notch home care provider.


As the directors of Bridgewater Home Care Watford, it is our responsibility to assist and uplift vulnerable persons while providing them with the resources they need to live as independently as possible and with dignity in their own homes.


Before we decided to set up our own home care business, we spent the past 5 years working in the care sector we started as Care Assistants working our way up into various care management roles at the same time achieving a number of recognised qualifications in Health & Social Care.


We define quality care as going above and beyond for our patients, just as we would for our own family."


Raluca

Raluca Pop

Job Title: Care Quality Compliance Assistance

Raluca is an exceptional worker with a wealth of knowledge in the Care sector. She is presently pursuing a degree in Business and Management after obtaining the Diploma Level 3 in Health and Social Care.


Raluca has always been a model employee, adored by the Clients and Care Specialists for her patience and commitment.


She is a leader who embodies kindness, hard work, compassion, a feeling of impact and innovation.
Moreover, she places a high priority on our clients' general health and well-being, which influences the interaction with our lovely Care Specialists.


She also makes sure that every action is done in accordance with the quality, safety, health, and environmental standards set forth by Bridgewater Home Care Watford.


Frequently Asked Questions about Bridgewater Home Care (Watford)

What Type of Services does Bridgewater Home Care (Watford) offer?

Bridgewater Home Care (Watford) offers Home Care.

How many Carers does Bridgewater Home Care (Watford) employ?

Bridgewater Home Care (Watford) employs 15 carers.