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Bridgewater Home Care (Watford) has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Bridgewater Home Care (Watford) has 9 reviews.
Review from J G (Daughter of Client) published on 12 February 2025
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Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)
Thank you for your kind words about Bridgewater Home Care in Watford. We're truly grateful for your trust and pleased to have made a positive impact on your mother's care and your family's peace of mind. Providing compassionate, high-quality support is at the heart of what we do, and we're glad our team could adapt to your mother's changing needs with dignity and care. Your recognition means so much to us. It has been an honor to be part of your mother's care journey. Your feedback inspires us to continue delivering exceptional home care. Thank you again for sharing your experience.
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Treated with Dignity
Value for Money
Review from C P (Daughter of Client) published on 26 November 2024
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Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)
Thank you for your wonderful feedback! I'm thrilled that you're so pleased but also that our flexible and personalised care services are helpful for your mother and father-in-law. I'll make sure to share your review with the wider team.
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Value for Money
Review from N H (Daughter-in-law of Client) published on 16 September 2024
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Reply from Margareta Costin, Registered Care Manager at Bridgewater Home Care (Watford)
I am delighted to read your lovely comments. I will ensure it is passed to the team who looked after your mother-in-law. Thank you.
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Review from Jason T (Son of Client) published on 4 September 2024
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Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)
Thank you for your kind review. It's truly a privilege to provide care and to work alongside such an incredible family support team.
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Value for Money
Review from Caroline T (Daughter-in-law of Client) published on 4 September 2024
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Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)
Thank you for your wonderful feedback! I'm thrilled that you're so pleased but also that our flexible and personalised care services are helpful for your father-in-law. I'll make sure to share your review with the wider team.
Staff
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Management
Treated with Dignity
Value for Money
Review from Michelle B (Daughter of Client) published on 21 August 2024
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Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)
Thank you so much for taking the time to review us. I'm delighted we have made such a positive impact and I know the care specialist enjoyed spending quality time with your father.
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Treated with Dignity
Value for Money
Review from Anja K (Daughter of Client) published on 1 August 2024
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Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)
Thank you for sharing your experience with us, Anja. Being able to support your parents during difficult times is precisely why we do what we do and it's why our care specialists are passionate about their work.
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Review from Nadir R (Mother of Client) published on 9 May 2024
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Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)
We appreciate your feedback and are delighted to hear that you are having a positive experience, Nadir. I'll make sure to share your comments with the team.
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Treated with Dignity
Value for Money
Review from Shubnum R (Mother of Client) published on 3 May 2024
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Reply from Magda Costin, Registered Care Manager at Bridgewater Home Care (Watford)
Thank you for your lovely review, Shubnum. It's an absolute pleasure supporting your son. Our pricing structure is a reflection of the quality of service we provide as well as the investment we make in the training and development of our Care Specialists. This commitment sets us apart. At Bridgewater Home Care, our clients receive exactly what they pay for: a full hour of dedicated care without any compromise on quality or rushed services.
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The Review Score of 9.9 (9.881) out of 10 for Bridgewater Home Care (Watford) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.981 for Bridgewater Home Care (Watford) is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bridgewater Home Care (Watford) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Magda was born and raised in Bucharest, Romania. She has previous experience in banking, she comprehends the goal of businesses, and she has the management abilities necessary to manage enterprises by offering both long and short-term strategies.
Magda consistently finds answers to various problems using her dedication and remarkable skills.
Magda is a mentor to many people who have worked with her, and because of the many successes she has demonstrated, her team members constantly follow her plans and strategies.
Magda's exceptional ability to handle obstacles in any situation and engage with the community in a relaxed and easy manner is a tremendous asset to Bridgewater Home Care Watford.
"We take great pride in being the owners and directors of Bridgewater Home Care Watford, a top-notch home care provider.
As the directors of Bridgewater Home Care Watford, it is our responsibility to assist and uplift vulnerable persons while providing them with the resources they need to live as independently as possible and with dignity in their own homes.
Before we decided to set up our own home care business, we spent the past 5 years working in the care sector we started as Care Assistants working our way up into various care management roles at the same time achieving a number of recognised qualifications in Health & Social Care.
We define quality care as going above and beyond for our patients, just as we would for our own family."
Job Title: Managing Director
Oana was born in a lovely town in Romania. Oana has a distinguished past, which includes twelve years of dedication to practising Biathlon. This path through the world of athletics taught her responsibility and how to create goals that she could consistently meet.
She pursued a degree in Aviation and Airport Management and a level 5 in Health and Social Care while working as a Care Manager with over 5 years of experience in the sector.
She has a unique ability to connect with people and can manage administration while fostering relationships among communities.
Oana's role is to make sure that our services are provided to the greatest possible standards. She is facilitating the communication between the Care Specialists and our Clients. She is also the engine behind keeping our services up-to-date, person-centred and effective.
Together, these things empower people to remain safe in their homes.
"We take great pride in being the owners and directors of Bridgewater Home Care Watford, a top-notch home care provider.
As the directors of Bridgewater Home Care Watford, it is our responsibility to assist and uplift vulnerable persons while providing them with the resources they need to live as independently as possible and with dignity in their own homes.
Before we decided to set up our own home care business, we spent the past 5 years working in the care sector we started as Care Assistants working our way up into various care management roles at the same time achieving a number of recognised qualifications in Health & Social Care.
We define quality care as going above and beyond for our patients, just as we would for our own family."
Job Title: Care Quality Compliance Assistance
Raluca is an exceptional worker with a wealth of knowledge in the Care sector. She is presently pursuing a degree in Business and Management after obtaining the Diploma Level 3 in Health and Social Care.
Raluca has always been a model employee, adored by the Clients and Care Specialists for her patience and commitment.
She is a leader who embodies kindness, hard work, compassion, a feeling of impact and innovation.
Moreover, she places a high priority on our clients' general health and well-being, which influences the interaction with our lovely Care Specialists.
She also makes sure that every action is done in accordance with the quality, safety, health, and environmental standards set forth by Bridgewater Home Care Watford.
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