GoodOaks Homecare - Bedford

Suite 1a, 106a Bedford Road, Wootton, Bedford MK43 9JB
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10 17 Reviews
  • GoodOaks Homecare - Bedford, Bedford
Awarded the 'Best Start-Up Home Care Service or New Franchise' by the national Home Care Awards 2025, GoodOaks Homecare is a quality homecare provider offering premium and friendly visiting and live-in care, helping people to continue to live happily and independently at home.

Local, owner-run offices tailor their service around the needs of clients and their loved ones. From 30 minute visits to 24-hour live-in care, their service is completely flexible.

GoodOaks Homecare provides quality care by working with professional, caring people who share their values. They pay staff properly, train and support them, so they feel valued and rewarded to do the best possible job.

Local expertise is combined with easy-to-use technology so families can monitor the care service from an app on their smartphone.

People with a variety of conditions rely on GoodOaks, including those with physical disabilities, memory impairments, learning disabilities and older people.

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Care Provided by GoodOaks Homecare - Bedford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shaz Islam (Director and Nominated Individual)

Funding & Fees Guide for GoodOaks Homecare - Bedford

  • Prices

  • Visiting care starts from 30 minutes


    Couples waking and sleeping nights and live-in care available

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - Bedford Reviews (17)

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GoodOaks Homecare - Bedford has a Review Score of 10 (9.980) out of 10, based on 17 reviews in the last 2 years. Over all time GoodOaks Homecare - Bedford has 17 reviews.

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Review from P C (Father of Client) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to recommend the Goodoaks Homecare provider. They are the most efficient and professional care provider I have used in Bedford. Their communication is especially commendable, both to the client and to myself as the finance provider, sending timely and accurate invoices. They have been able to
find very suitable carers for my daughter and to accommodate the specific time requirements. All in all, they have provided a top-class service for which I and my daughter are very grateful.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

We really appreciate your lovely review and thank you for placing your trust in our team of caregivers.


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Review from Jeanette M (Daughter of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Goodoaks Bedford, I not only found them to be professional but also kind and caring towards my father even though he was challenging at times and was not receptive to having carers in his home.
Knowing that my dad was in safe hands enabled me to go on holiday for which I had
not been able to for a long time.
Everyone on the team that looked after my dad showed him great respect and at all times put his health and well-being first, along with his care needs and ensuring his dignity.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for the wonderful review. We appreciate you putting your trust in us and we were really happy to provide respite care to enable you to go away on holiday.


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Review from Jane S (Daughter of Client) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks provides my mother with outstanding care. We needed care input at short notice and the manager was so helpful and responsive to our needs. We are very impressed with the individualised care Goodoaks provides, they aim to match the client with a carer not just suited to their care needs but
also their personality. They appreciate the importance of continuity of care and make sure my mother only has carers she knows. The communication with us is excellent and we feel completely secure in the care being given. There is also flexibility in the care which gives us extra reassurance. My mother has gone from being reluctant to have carers to looking forward to the visits.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you so much for this beautiful review. We are so happy knowing Mum looks forward to the care visits! Thank you for placing your trust in us.


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Review from Rebecca S (Daughter of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we spent a lot of time researching various home care companies in Bedford and were very impressed with the empathetic and kind manner of the company owner.
After the initial meeting we had no doubt GoodOaks Homecare Bedford would be our only choice. We have been so happy with the care
they provide for mum. Mum seems so much happier and looks forward to their daily visits. We highly recommend them.

Reply from Shaz, Owner at GoodOaks Homecare - Bedford

Thank you for taking the time to provide your review!


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Review from R B (Son of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our Mum's care from another company to GoodOaks Bedford and have been really happy.
They are always on time and keep to the same carers so Mum does not get confused as she has dementia.
As a family, we have been so impressed with the carers and the management staff and would highly recommend.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for placing your trust in GoodOaks Homecare Bedford. We are delighted you as a family are happy with the service we are providing to Mum.


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Review from Irene D (Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much to the owner and team of carers who provided homecare visits for me following my discharge from hospital. You were all amazing and looked after me so well. Your care positively increased my well-being and aided the start of my recovery. Your professionalism and attention to my needs
was spot on. You all genuinely cared about me as a person. You are such a friendly, caring, kind and supportive team who provided everything I needed on my journey to recovery. Your services are thoroughly recommended. I shall never forget you all.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for your beautiful words, you certainly won't be forgotten by us either!


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Review from C W (Daughter of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a stroke in Nov 2023. He was discharged from hospital with 3 x a day care. The original care agency were not reliable and it was causing a lot of stress and anxiety for my parents. I contacted Good Oaks after seeing reviews online and from the first encounter with the manager, I felt reassured
by her warmth and kindness. Good Oaks have made such a difference to both my parents- they turn up on time, are reliable, compassionate and efficient. Within just a short while, the carers have become like part of the family. I cannot fault them. I have no hesitation in recommending Good Oaks - they really are quality care at home.

Reply from Shaz, Owner at GoodOaks Homecare - Bedford

We are so pleased to have alleviated your stress and concerns. Thank you for the great review!


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Review from S D (Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first experience using a care company for both support and live in care. From the beginning it has been the absolute very best we could hope for. The level of care is outstanding. Not only that, but also the support for the family has been invaluable at such a difficult time. They have gone
way beyond their brief to ensure the best care, support and advise for my mother and family. I would have no problem recommending GoodOaks with the highest of praise. I particularly would like to acknowledge the professionalism and support given by the management team. My heartfelt thanks to you both.

Reply from Shaz, Owner at GoodOaks Homecare - Bedford

Thank you so much for your wonderful and kind words.


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Review from Amanda O (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently switched mum''s care provider to GoodOaks whom I cannot recommend enough for their quality of care and professionalism. The care mum receives is exemplary; the caregivers are polite, respectful, very kind and supportive - frequently going above and beyond to ensure mum's needs are met.
The care manager is fantastic and communication is superb at every level. It's a huge relief to know that mum is in very good hands with the exceptional team at GoodOaks - thank you!

Reply from Shaz, Owner at GoodOaks Homecare - Bedford

Thank you for giving us the opportunity to look after Mum!


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Review from T T (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Goodoaks supported my mother in the last 3 months of her life, working together with a live-in carer to provide additional care during her final weeks. I cannot thank the whole team enough for their care, compassion, expertise and general support that they provided not only to my mother
but also to the live-in carer and myself during this difficult time. In particular, the management of the service and the knowledge shared on how to best manage this difficult time was incredible. Thank you to the whole team. I would wholly recommend Goodoaks to anyone looking for an agency that puts its clients at the heart of every action.

Reply from Shaz, Owner at GoodOaks Homecare - Bedford

Thank you for your wonderful review. It was a pleasure for us to be a part of your mother's final few months.


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Review from Poonam C (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous carers - both the owner and the manager were truly amazing carers. Thank you so much for your professionalism and care that was given from the heart.
Mum loved the feet massages. Also the manager helped us navigate all the systems and tap into all the care Mum needed.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for the beautiful review. It was an absolute pleasure to care for your mum. We are so happy that she felt at ease and comfortable in our care.


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Review from Susan D (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to 'GoodOaks' by a gentleman I met in hospital who was caring for his sick wife. He extolled their services and relayed the wonderful treatment his wife was offered by them. I subsequently contacted the director and indeed their kindness and professionalism was palpable. The director
and manager guided me through the process with empathy and efficiency. From the initial assessment to the tailored care plan, every step was handled with utmost consideration for my mother's needs. They showed great compassion when she was in pain, treating her with dignity and respect to the end. They genuinely exceeded my expectations and provided a sense of reassurance and peace of mind at a very challenging time.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you so much for this beautiful review. Your kind words mean the world to everyone at GoodOaks!


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Review from S E (Grandson of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't really thank the team at GoodOaks enough for the care and support they provided during the final weeks of my grandmother's life. From start to finish they were professional and responsive and continuously demonstrated both empathy for the situation and a genuine consideration for the wellbeing
of everyone involved. I wouldn't hesitate to recommend them to anyone looking for ongoing support or end-of-life care for a family member or loved one.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you so much for this wonderful review. It was a pleasure to care for your grandmother and be a part of your family.


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Review from Sally W (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been courteous, kind and paid attention to detail and management staff have been efficient and proactive in liaising with other medical and allied health staff in caring for my parents. I know that my parents are happy with the GoodOaks Homecare team which is a great help to me also.
Thank you.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

We appreciate the positive and glowing feedback you have given us! Knowing that your parents are happy with us brings a huge smile to my face as our care is very much person-centred.


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Review from Sarah C (Daughter of Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted 'GoodOaks' homecare as I was looking for a full-time live-in carer for my elderly mother. I have been very happy with the service from the manager, and the support given to us at what has been an extremely stressful period. From first contact until placement took just over 2 weeks. I was
sent different profiles of potential carers and the one we chose has now been with us for nearly 2 weeks. The carer not only looks after my mother’s personal needs but also cooks, cleans, does the washing, takes her out and spends a lot of time interacting with her when she’s feeling lonely. She is amazing!
The whole process has been very easy and efficient with great care being taken to find a carer matching the specified requirements. I would not hesitate to recommend 'GoodOaks'

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for such a wonderful and detailed review! We are happy we were able to help relieve some stress for you and to work together to find the perfect person to be a Live-In carer.


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Review from Stephen D (Son of Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using 'GoodOaks' following a disappointing experience with another care provider. Since using 'GoodOaks' two months ago for daily visits to Dad, my own anxiety levels have decreased significantly due to the good quality he now receives. I trust them completely to support Dad with his daily
medication requirements and his personal care. The carers prepare his breakfast and tea daily and help him getting dressed and with washing. They even help with household chores! Dad not only looks better in himself but enjoys his visits. I am very pleased with the whole package provided by 'GoodOaks' and am happy to recommend them to anyone thinking of carers for their family.

Reply from Shaz, Owner at GoodOaks Homecare - Bedford

Reading this review and knowing Dad is so comfortable with our care professionals makes us so happy! Thank you for allowing us to care for him.


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Review from J W (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the organising and planning of the care time. Very grateful for the support and advice given too. Professional and friendly service and enjoy providing care with real empathy. Thank you very much.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you very much for your kind words. We really appreciate your positive feedback.


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Current Review Score: 10.0 (9.980)

Overview of Review Score

The Review Score of 10 (9.980) out of 10 for GoodOaks Homecare - Bedford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.980 for GoodOaks Homecare - Bedford is calculated as follows: ( (100 Excellents x 5) + (2 Goods x 4) ) ÷ 102 Ratings = 4.98

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Bedford is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Shaz

Shaz Islam

Job Title: Director and Nominated Individual

Joined: 2023

Shaz has a deep-rooted desire to make a difference in the lives of individuals in need of support and is passionate about person-centred care.


Frequently Asked Questions about GoodOaks Homecare - Bedford

What Type of Services does GoodOaks Homecare - Bedford offer?

GoodOaks Homecare - Bedford offers Home Care.

How many Carers does GoodOaks Homecare - Bedford employ?

GoodOaks Homecare - Bedford employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Bedford to verify any information. View our terms and conditions. GoodOaks Homecare - Bedford has a Platinum Service – more info.