GoodOaks Homecare - Bedford

Suite 1a, 106a Bedford Road, Wootton, Bedford MK43 9JB
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10 22 Reviews
  • GoodOaks Homecare - Bedford, Bedford
Awarded the 'Best Start-Up Home Care Service or New Franchise' by the national Home Care Awards 2025, GoodOaks Homecare is a quality homecare provider offering premium and friendly visiting and live-in care, helping people to continue to live happily and independently at home.

Local, owner-run offices tailor their service around the needs of clients and their loved ones. From 30 minute visits to 24-hour live-in care, their service is completely flexible.

GoodOaks Homecare provides quality care by working with professional, caring people who share their values. They pay staff properly, train and support them, so they feel valued and rewarded to do the best possible job.

Local expertise is combined with easy-to-use technology so families can monitor the care service from an app on their smartphone.

People with a variety of conditions rely on GoodOaks, including those with physical disabilities, memory impairments, learning disabilities and older people.

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Care Provided by GoodOaks Homecare - Bedford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Shaz Islam (Director and Nominated Individual)

Funding & Fees Guide for GoodOaks Homecare - Bedford

  • Prices

  • Visiting care starts from 30 minutes


    Couples waking and sleeping nights and live-in care available

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - Bedford Reviews (22)

Total of 22, showing 21-22
10

GoodOaks Homecare - Bedford has a Review Score of 10 (9.985) out of 10, based on 22 reviews in the last 2 years. Over all time GoodOaks Homecare - Bedford has 22 reviews.

Overall Experience

  • 22
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Date Published

22
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16
22
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Review from Stephen D (Son of Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using 'GoodOaks' following a disappointing experience with another care provider. Since using 'GoodOaks' two months ago for daily visits to Dad, my own anxiety levels have decreased significantly due to the good quality he now receives. I trust them completely to support Dad with his daily
medication requirements and his personal care. The carers prepare his breakfast and tea daily and help him getting dressed and with washing. They even help with household chores! Dad not only looks better in himself but enjoys his visits. I am very pleased with the whole package provided by 'GoodOaks' and am happy to recommend them to anyone thinking of carers for their family.

Reply from Shaz, Owner at GoodOaks Homecare - Bedford

Reading this review and knowing Dad is so comfortable with our care professionals makes us so happy! Thank you for allowing us to care for him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J W (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the organising and planning of the care time. Very grateful for the support and advice given too. Professional and friendly service and enjoy providing care with real empathy. Thank you very much.

Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you very much for your kind words. We really appreciate your positive feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for GoodOaks Homecare - Bedford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for GoodOaks Homecare - Bedford is calculated as follows: ( (130 Excellents x 5) + (2 Goods x 4) ) ÷ 132 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Bedford is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Shaz

Shaz Islam

Job Title: Director and Nominated Individual

Joined: 2023

Shaz has a deep-rooted desire to make a difference in the lives of individuals in need of support and is passionate about person-centred care.


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