Visiting Angels Lytham St Annes

Ground Floor Shop, 9 Wood Street, Lytham St Annes FY8 1QS
Submit a Review
9.7 9 Reviews
  • Visiting Angels Lytham St Annes, Lytham St Annes
Visiting Angels Lytham St Annes provides home care to people who need care to live independently in their own homes.

Trained compassionate staff provide high quality, empathetic care to people with a range of different care needs.

Respite care, dementia care, companionship care and assistance with household tasks are some of the homecare services provided.

Show Visiting Angels Lytham St Annes on the Map

Care Provided by Visiting Angels Lytham St Annes

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Donna Rutherford (Registered Manager)

Funding & Fees Guide for Visiting Angels Lytham St Annes

  • Prices

  • Flexible visits available starting at one hour per month. Travel time is not deducted from the scheduled visit and is not chargeable to the client

Visiting Angels Lytham St Annes Reviews (9)

9.7

Visiting Angels Lytham St Annes has a Review Score of 9.7 (9.711) out of 10, based on 9 reviews in the last 2 years. Over all time Visiting Angels Lytham St Annes has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
2
6
9
0

Review from C P (Client) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am completely satisfied with the care I am receiving. All the carers do their best to please and provide the service I require.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen P (Daughter of Client) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister's and I have been very pleased with the support my mum has received from the Visiting Angels. Mum really appreciates their help. Since becoming deaf we know that Mum's care has become even more complicated. I think a particular member of staff should be named a Saint! Mum particularly enjoys
her visits from a particular carer who shares a lot of banter with Mum, while providing extra treats when Mum can't go out. Thank you everyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J C (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough of Visiting Angels. You have made my mother's days full of enjoyment, and I know she looks forward to the carers who are visiting her. They take the time to talk to her.
Mum really enjoys his amazing meals he prepares for her and he has the ability of making everything
around her special and at ease.
It's a great comfort from my point of view, especially with living so far away, to know that the care she is receiving from your staff is superb.

Reply from Lisa Footman, Managing Director at Visiting Angels Lytham St Annes

Thank you for taking time to review Visiting Angels Fylde Coast. We are so proud of the high standard of care that we provide, and it is so lovely when our clients recognise our commitment and hard work.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan F (Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without doubt I don't think I would have survived if not for the wonderful care and attention during my stay with the carer at Visiting Angels in my home.
Medically with damaged spinal cord injury, losing my wife, fractured hip and horrible depression if not foe my care at home from the carer and the
management team.
If not for her and Visiting Angels I would not be sending this review.
Now I can look forward a future and with the special friendly care I have a few years left.
Thank you all with appreciation.

Reply from Lisa Footman, Managing Director at Visiting Angels Lytham St Annes

We are absolutely delighted with your feedback. We will be sure to share this with the team, in particular your regular carer who loves spending time with you. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D C (Husband of Client) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been receiving care from Visiting Angels Lytham St Annes. The care is consistent and outstanding. I would highly recommend Visiting Angels, especially the carer who has gone above and beyond caring for my wife.

Reply from Lisa Footman, Managing Director at Visiting Angels Lytham St Annes

Thank you for taking the time to write this review. The team will be delighted.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Son of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team listened to my description of my mother's needs and have delivered what was required in a thoroughly professional manner. They have succeeded in building a rapport and trust with her, which can be difficult. They have been flexible with curtailing visits when visitors are at the house. The
app has been a useful means to keep informed about the daily visits. The team have suggested changes to the care plan as my mother's needs have varied.

Reply from Lisa Footman, Managing Director at Visiting Angels Lytham St Annes

Thank you for your review. I will certainly share this with the team who will be over the moon with this feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M M (Daughter-in-law of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute the manager came to meet us and my father-in-law, we have received the highest level of care. The angels have been very flexible with our needs, listened to what we want and offered an above and beyond service.
The app enabled us to keep up to date on my father-in-law’s care and was
an extra layer of reassurance. Management were always on the end of the phone or a message. They helped to reduce the risks in my father-in-law’s flat by suggesting safety measures and aids and adaptations. I would have no hesitation in recommending them to anyone looking for home care. The manager even delivered an excellent workshop on dementia which was very informative.

Reply from Lisa Footman, Managing Director at Visiting Angels Lytham St Annes

Thank you so much for this lovely review of our service. Your feedback means a lot to the team. They will be delighted.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Client) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual, polite, pleasant, positive, prudent, persuasive.
In just one word - Professional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen E (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with these carers. They visit my mother-in-law once daily, ensuring she has taken her medication, preparing meals each day, and generally helping her with her personal needs. She looks forward to her visits and finds the company friendly and reassuring. The feedback on the app is brilliant
for us as we can just access and get details of the visits. They are very accommodating and will help with whatever we ask of them. Overall, she is a lot happier, which, in turn, makes us a lot happier knowing she is so well looked after.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.711)

Overview of Review Score

The Review Score of 9.7 (9.711) out of 10 for Visiting Angels Lytham St Annes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for Visiting Angels Lytham St Annes is calculated as follows: ( (43 Excellents x 5) + (10 Goods x 4) ) ÷ 53 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Lytham St Annes is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Donna

Donna Rutherford

Job Title: Registered Manager

Joined: 2023

Donna is a highly skilled registered manager with extensive experience in domiciliary care, working alongside social services, occupational therapists, and other public support personnel. Donna has held numerous training and development senior management roles and has full responsibility for the team of care professionals and the premium standard of care that Visiting Angels adheres to. Donna holds qualifications in Food Hygiene, PTSD, Counselling, Diploma in Adult Care, Management and Leadership, Train the Trainer in Medication Training, Safeguarding, and Understanding Autism.


Lisa

Lisa Footman

Job Title: Business Owner

Joined: 2023

Lisa has over 25 years of experience in business and managerial roles in premium quality organisations. Lisa is passionate about changing the way that care is traditionally delivered and has adopted an approach that ensures that caregivers are rewarded and treated fairly in the workplace so that Visiting Angels can proudly say that they have one of the lowest staff turnover rates in the industry. With consistent, highly trained caregivers, Visiting Angels can offer premium unrushed visits at times suited to the client's needs. The Choose Your Caregiver scheme allows the client to select their own carer which delivers a superior service for both client and carer. Lisa is responsible for ensuring that Visiting Angels conforms with the Care Act 2014 and is the touchpoint for clients and their families.


Frequently Asked Questions about Visiting Angels Lytham St Annes

What Type of Services does Visiting Angels Lytham St Annes offer?

Visiting Angels Lytham St Annes offers Home Care.

How many Carers does Visiting Angels Lytham St Annes employ?

Visiting Angels Lytham St Annes employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels Lytham St Annes to verify any information. View our terms and conditions. Visiting Angels Lytham St Annes has an Enhanced Service – more info.