Lancashire Care Alliance Ltd

Flexi Work Offices, Castle House, Eastgate, Accrington BB5 6EU
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9.9 9 Reviews
  • Lancashire Care Alliance Ltd, Accrington
Lancashire Care Alliance is a domiciliary care company providing care and support services to clients in their own homes across Lancashire. Lancashire Care Alliance offers a range of flexible solutions to meet clients’ needs. They have a minimum visit time of 30 minutes, and full daytime care service:

Visiting Care: 30 minutes to 24-hour full-time care
Daytime Care Service (10 hours)

The company has been set up to assist people, and as part of their obligation they must be conscious of different people's situations.

Their 30-minute visit time is available to provide clients with limited funds access to the support they need, that is sustainable in the long term. In all cases however, they will recommend at least a full 1 hour visit each day, with subsequent visits being at least 30 minutes. This is to ensure carers have enough time to assist, as well as properly ensure the clients emotional and physical well-being.

Mission & Vision
Caring, safe and responsive!

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Care Provided by Lancashire Care Alliance Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Lancashire Care Alliance Ltd
  • Person in charge
  • Naheed Awan (Care Manager/ Nominated individual/Director)

Funding & Fees Guide for Lancashire Care Alliance Ltd

  • Prices

  • £25.50

Lancashire Care Alliance Ltd Reviews (9)

9.9

Lancashire Care Alliance Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Lancashire Care Alliance Ltd has 9 reviews.

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Review from Neil C (Son of Client) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager came to my Mum's rescue on Christmas Day. She went above and beyond to help the family out in a crisis, She even came the next day to give the family respite. Unfortunately Mum was admitted to hospital a few days later with a underlying health condition came into play, she even visited Mum
in hospital to reassure her. After consulting with hospital staff her care continues with said company. The staff have helped Mum get back on her feet on her return home, enabling her to have some of her independence over a period of time. Everything is explained, there is continuing support with all aspects of her care. Great communication with the aim for Mum to stay at home. Would greatly recommend.

Reply from Naheed Awan, Health care at Lancashire Care Alliance Ltd

We really appreciate you taking the time to leave your review. Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to hear that your mum was happy with the care provided during Christmas and continue to be content with the service at home. It is always so nice to hear thoughtful words used to describe our care service delivery. Thank you also for your positive comments regarding our team. It was our pleasure caring for your mum. Please let us know if there is anything else we can do for you. Thank you again for your kind words.


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Review from Michelle W (Daughter of Client) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff and management for their exemplary service that everyone has contributed to making our mum's daily life less of a struggle, less stressful and more comfortable in her day-to-day living. Each and every one of you has given our mum dignity, care and respect. To us the key
important tools that made her enjoy your caring visits, support and companionships so rewarding to her and ourselves (family). We have found all dealings with this company in regards to our mum's care very efficient and friendly. Mum enjoyed all her visits from her carers and saw them as her friends. I would truly recommend them to anyone who is looking for excellent care for their loved ones. Humongous thank you to you all.

Reply from Naheed Awan, Care Manager at Lancashire Care Alliance Ltd

We really appreciate you taking the time to leave your review. Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to hear that your mum was happy and content in her care team, It is always so nice to hear thoughtful words used to describe our care service delivery. Thank you also for your positive comments regarding our team. It was our pleasure caring for your mum. Please let us know if there is anything else we can do for you. Thank you again for your kind words.


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Review from S B (Daughter of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team went above and beyond with my Dad before he died. I was confident that any issues found when attending my Dad were swiftly addressed. I was kept informed daily. I would have no problem in recommending this care company to anyone.

Reply from Office Team, Health care at Lancashire Care Alliance Ltd

We really appreciate you taking the time to leave your review. Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to hear that your late father was happy and comfortable in his last days. It is always so nice to hear thoughtful words used to describe our care service delivery. Thank you also for your positive comments regarding our team. It was our pleasure caring for your dad and he will be missed by our team. Please let us know if there is anything else we can do for you. Thank you again for your kind words.


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Review from Robert A (Brother of Client) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is cared for on a daily basis by his care team. He speaks highly of his carers and what they do for him. The care team are punctual and treat my brother with respect. They keep myself and my wife fully informed and we have good communication with them.

Reply from Office Team, Health care at Lancashire Care Alliance Ltd

We really appreciate you taking the time to leave your review. Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to hear that you and your brother are happy with the care. We are glad to hear that your brother is now content in our care. It is always so nice to hear words like caring and thoughtful used to describe our staff. Thank you also for your positive comments regarding our team. It is our pleasure caring for your brother. Please let us know if there is anything else we can do for you. Thank you again for your kind words.


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Review from Jill C (Daughter of Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is supporting Mum has exceeded our expectations. First class service going above and beyond, leaving Mum and all the family confident and knowing she is in the best hands and is receiving all her personal needs and care met on a daily basis. We are also linked into the my care log in
portal which is more reassurance for the family as documentation of her care etc is recorded (this service is optional). So if unable to visit or get them to converse over the phone the family are aware of what has happened at each visit. What also helps us the continuity of the carers visiting. Mum especially as they like to know who will be calling in on them each day that is an important factor. Mum is treated with the utmost respect and dignity too. This in turn makes the family and Mum very happy knowing she is receiving the best possible care she deserves. Thank you to the Lancashire Alliance Care team.

Reply from Office Team, Service Manager at Lancashire Care Alliance Ltd

We really appreciate you taking the time to leave your review. Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to hear that you and your mum are happy with the care. We are glad to hear that your mum is now content in our care. It is always so nice to hear words like caring and thoughtful used to describe our staff. Thank you also for your positive comments regarding our team. It is our pleasure caring for your mum. Please let us know if there is anything else we can do for you. Thank you again for your kind words.


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Review from N A (Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and professional. They are always on time and complete all the tasks that I ask for help with. When I have a visit they cheer me up and leave me feeling better. When they are helping me physically they handle me gently and with respect which I appreciate.

Reply from Office Team, Service Manager at Lancashire Care Alliance Ltd

We appreciate you taking the time to leave your review. Thank you for your review, we value all feedback as this helps us to improve our service where required. We are pleased to hear that you are happy with the care/food and drink. We are glad to hear that you are now content in our care. It is always so nice to hear words like caring and thoughtful used to describe our staff. Thank you also for your positive comments regarding our team. It is our pleasure to care for you. Please let us know if there is anything else we can do for you. Thank you again for your kind words.


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Review from Mariah R (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could rate more than five stars I definitely would. If you’re looking for a fast, efficient, caring and professional company, this is the one for you! From the carers to the management, everyone that has been involved in caring for my mum is competent and professional within their job roles. I
suggest you look no further.

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Review from Abi K (Sister of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and patient carer. Very good communication and punctual team. They understood my sister's needs and worked above and beyond. Management is friendly, good communication with regards to any concerns. My sister is always treated with care and dignity. I would definitely recommend Lancashire
Care Alliance if you want friendly, professional, good communication, punctual, reliable and always has the client's best interest.

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Review from A K (Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best service one could ask for, couldn’t recommend Lancashire Care Alliance enough, trusting, caring and very professional.
Lancashire Care Alliance has the best care programme offered in the North West!

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Lancashire Care Alliance Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Lancashire Care Alliance Ltd is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lancashire Care Alliance Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

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Naheed Awan

Job Title: Care Manager

Joined: 2021

Naheed is a driven and passionate care director/ manager of the domiciliary company in Lancashire. A background in the Speech and Language profession with a 10-year of work experience in care settings, and experience in managing Children and Adults with learning difficulties. Has 5 years of experience in the rehabilitation of stroke and brain injury patients. Personal 4 years’ experience with subarachnoid haemorrhage brain injury.


BSc (Hons) in Speech and Language. Level 5 health and social care management. Naheed is a committee member of Headway (brain injury charity).


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Raima Ayoub

Job Title: Administrator/ co-oordinator

Joined: 2024

Level 2 health and social care, BA (hons) Bachelor of Law Degree. Intense background in domiciliary care.


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Jordan B

Job Title: Care Assistant

Joined: 2024

Jordan has a background of Support care worker working with vulnerable adults with learning disabilities.


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Nisa M

Job Title: Support Worker

Joined: 2024

Nisa has a background in care from working with children as a child practitioner with progression to Senior adult residential support.


Frequently Asked Questions about Lancashire Care Alliance Ltd

What Type of Services does Lancashire Care Alliance Ltd offer?

Lancashire Care Alliance Ltd offers Home Care.

How many Carers does Lancashire Care Alliance Ltd employ?

Lancashire Care Alliance Ltd employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lancashire Care Alliance Ltd to verify any information. View our terms and conditions. Lancashire Care Alliance Ltd has an Enhanced Service – more info.