Eleanor Nursing & Social Care Ltd - Yorkshire

Unit 5, Cedars Business Centre, Barnsley Road, Pontefract WF9 4PU
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9.9 12 Reviews
  • Eleanor Nursing & Social Care Ltd - Yorkshire, Pontefract
With a steadfast commitment to excellence, Eleanor Healthcare Group's Yorkshire branch, nestled in Pontefract within the Metropolitan Borough of Wakefield, West Yorkshire, stands as a beacon of compassionate care.

Eleanor Healthcare Group prides itself on delivering the highest quality home care services tailored to meet the unique needs of each individual. The dedicated team offers a comprehensive range of services, from basic care to complex support, ensuring that every aspect of service users' well-being is addressed.

In Yorkshire, the team champions person-centred care, placing the needs and preferences of clients at the forefront of everything they do. Daily interactions are guided by principles of independence, dignity, choice, and respect, fostering a supportive environment where individuals can thrive.

The team extends a caring touch to anyone in need, offering complimentary assessments in the comfort of their own homes. Eleanor Healthcare Group is committed to enhancing the lives of service users, one compassionate interaction at a time.

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Care Provided by Eleanor Nursing & Social Care Ltd - Yorkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Moxon (Manager)

Funding & Fees Guide for Eleanor Nursing & Social Care Ltd - Yorkshire

  • Prices

  • £29 per hour

Eleanor Nursing & Social Care Ltd - Yorkshire Reviews (12)

9.9

Eleanor Nursing & Social Care Ltd - Yorkshire has a Review Score of 9.9 (9.873) out of 10, based on 12 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Yorkshire has 12 reviews.

Overall Experience

  • 10
  • 2
  • 0
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Date Published

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Review from A C (Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good set of friendly women
Very polite helpful and efficient and respectful
Nothing to much trouble
Very prompt on time keeping
Very easy to talk to
Have a good knowledge of cleanliness
Only had them for five days but everything seems positive.


Would recommend to anyone needing care.


Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

Thank you for your feedback. We're so happy to hear that you've had a positive experience with the care team. Providing respectful, efficient, and friendly support is always our priority. Your comments are greatly appreciated, and we will continue to ensure a high standard of care. Thank you for your recommendation and please don't hesitate to share any further feedback.


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Review from Sharon W (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eleanor Care became involved with my Mum in November 2024 until the present day. My mum has dementia. The carers have always been polite and very caring and conscientious. The care manager has been excellent. Communicating very well with myself and social when safeguarding issues have arisen. I can
not praise the whole service enough for their professionalism, knowledge and skills. Thank you.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

Thank you for your feedback. Providing compassionate and professional care is always our priority, and we appreciate your kind words. Our team remains dedicated to clear communication and ensuring the best possible support. We are grateful for your trust and will continue to provide the highest standard of care.


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Review from S B (Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care company, all staff are amazing and caring and work together exceptionally as a team. All care needs to suit each individual, from taking on social outings, shopping, cleaning, personal care and companionship.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

Thank you for your wonderful feedback. We are delighted to hear that you have had such a positive experience with our team. Providing personalised care and support, while ensuring comfort and companionship, is at the heart of what we do. Your kind words mean so much to us, and we truly appreciate your support and trust.


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Review from Andrew G (Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers with a pro active manager. Nothing is too much trouble and I get exactly the care and support I need and want from them. If I had to find a fault, they did have some staffing issues a couple of months ago but this was resolved quickly and they were very honest and open about their actions
to give continued support during that time. I would thoroughly recommend Eleanor Care they are refreshing in their provision and support.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

Thank you for your feedback. We are so happy to hear that you are pleased with the care and support provided. It's always our goal to ensure a proactive and responsive approach and we appreciate your understanding. Your recommendation means a lot and motivates us to continue delivering dependable, high-quality care and support.


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Review from Lynne W (Daughter of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Dementia, and we chose Eleanor Nursing and their carers to help us care for her. The Manager came out to see me, and I can't tell you how helpful she was. The ladies who look after my mum are fantastic with her. I go to work knowing she is well looked after, and I can't thank these ladies
enough. I would highly recommend Eleanor's carer's to everyone. They are all friendly, chat with mum all the time, and are very caring.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

Thank you for sharing such kind words. It's heartening to hear how much the care and support provided has meant to both you and your mum. Knowing that our team has helped create a sense of trust and comfort for your family is truly rewarding. Your recommendation means so much to us and inspires us to continue delivering compassionate and high-quality care. Thank you again for your thoughtful feedback.


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Review from Alison P (Wife of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a few teething problems initially, but these were quickly resolved and the staff are lovely and have been great. It must be unusual for them to come across someone with Younger Onset Dementia but they have been really good with my husband who can be a bit tricky himself at times. Very happy with
the service they provide.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

Thank you for sharing your experience with us. We understand that adjusting to care can sometimes come with its challenges, and we're glad to hear that any initial problems were swiftly addressed. It's great to know that our team has been compassionate and adaptable and we appreciate your trust in us. We are committed to continuing to deliver the best support possible.


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Review from K G (Brother of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Eleanor's Care, A few teething problems but were quickly resolved, Very pleasant and caring carer who administers perfect care for my sister. They offer 100% support and have their own backup to make sure care is always available, Holiday, sickness and accident hours are quickly met
and administered. Very happy with the service.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

Thank you for sharing your positive experience with Eleanor Healthcare. We are delighted to hear that you are very pleased with the care provided for your sister and that the initial problems were quickly resolved. Your satisfaction with our service is our top priority, and your feedback reassures us that we are meeting your expectations. Thank you for your trust in us and if there is anything more we can do to support you and your sister, please don't hesitate to reach out.


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Review from L K (Daughter of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very lucky to have found this company and the lovely carer who visits my mum twice a week. Mum looks forward to her visits, and the carer has truly given Mum a new lease of life. I can't praise the carer and Eleanor Care enough. Thank you all.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

We are so happy to hear that the carer has had such a positive impact on your mum's life. It's wonderful to know that the carer and Eleanor Care have given your mum a new lease on life. We will make sure to share your appreciation with the carer and the entire team. If there is anything more we can do to support you and your mum, please don't hesitate to reach out. Thank you for choosing Eleanor Care!


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Review from L H (Daughter of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eleanour Care has been caring for my elderly mum for about nine months now. They come four times per day. Treat my mum with dignity and respect. They are friendly whilst being professional. They cook for my mum and nothing is too much trouble for them. I feel assured that they are caring for her above
and beyond expectations. Should I need to discuss anything with the manager she is always on hand and listens and shows empathy. My mum receives a first-class service with excellent carers whom my mum trusts and feels confident with. We have never been let down and feel at ease with this excellent company. Thank you.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

We are delighted to hear that we have been able to provide your mum with the care and support she needs. Her well-being and care are our top priorities, and it's wonderful to know that our carers have been able to meet and exceed your expectations. We appreciate your kind words about our friendly and professional staff, and it's reassuring to hear that our manager is always available to listen and empathise with any concerns. If there is anything more we can do to support you and your mum, please don't hesitate to reach out. Thank you for choosing Eleanor Care!


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Review from A S (Husband of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service my wife looks forward to the shower and the chat. I would recommend the service to anybody who asks me.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

Thank you for your kind review! It's wonderful to know that our service brings her joy and comfort. Your recommendation means a lot to us, and we truly appreciate your support. If there's ever anything more we can do to enhance your experience, please don't hesitate to let us know.


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Review from C T (Daughter of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are polite and pleasant. Carry out all tasks. A bit hit-and-miss with timekeeping. Understanding certain staff issues does not help.

Reply from Eleanor Healthcare Group, Yorkshire Team at Eleanor Nursing & Social Care Ltd - Yorkshire

Thank you for your feedback. We're glad to hear that you're happy with our staff and apologise for any inconsistencies with timekeeping. We're continuously working to improve our scheduling and appreciate your understanding of the challenges involved. Your feedback is invaluable in helping us enhance our services, and we are committed to making the necessary improvements. Thank you for bringing this to our attention.


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Review from A S (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad can be very trying at times but the carers do everything they can to help him. He recently had a fall and was found by his carer who took control and saw that he got the medical attention he needed.
I've always found the management team to be very obliging and go above and beyond to help out.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Eleanor Nursing & Social Care Ltd - Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Eleanor Nursing & Social Care Ltd - Yorkshire is calculated as follows: ( (62 Excellents x 5) + (9 Goods x 4) ) ÷ 71 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Yorkshire is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Yorkshire

What Type of Services does Eleanor Nursing & Social Care Ltd - Yorkshire offer?

Eleanor Nursing & Social Care Ltd - Yorkshire offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Yorkshire employ?

Eleanor Nursing & Social Care Ltd - Yorkshire employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Yorkshire to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Yorkshire has an Enhanced Service – more info.