Your Care Your Home

Chroma House, Shire Hill, Saffron Walden CB11 3AQ
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9.8 15 Reviews
  • Your Care Your Home, Saffron Walden
Your Care Your Home in Saffron Waldon, Essex, gives people care and support in the comfort of their own home.

Home care services are provided according to your needs, for example meal preparation, help having a shower, house cleaning, companionship etc.

Compassionate, trained staff provide people with dignity and respect.

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Care Provided by Your Care Your Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Your Care Your Home Ltd
  • Person in charge
  • Kayleigh Thorne (Manager)

Funding & Fees Guide for Your Care Your Home

  • Prices

  • Starting from £17.50 for 30 min

Your Care Your Home Reviews (15)

9.8

Your Care Your Home has a Review Score of 9.8 (9.828) out of 10, based on 15 reviews in the last 2 years. Over all time Your Care Your Home has 15 reviews.

Overall Experience

  • 13
  • 1
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Date Published

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Review from C H (Wife of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With only one exception, all the people working for Your Care Your Home are kind, efficient, caring and helpful. I complained with details about the one lady who seemed totally different to the others. I think she was dismissed. It is difficult compare value for money as we haven't used another agency.

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Review from P B (Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent, nothing too much trouble. Thank you and I fully recommend it.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you for such a lovely review, we are always here to support you with anything we can.


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Review from D T (Wife of Client) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the standard of care. All staff are kind, courteous, and thorough; They cannot do enough to help both my husband and I.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you so much for the lovely review, its a pleasure to support you both wherever we can.


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Review from I W (Client) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you for the lovely review and we are pleased you feel the service is satisfactory. Keep being you and maintaining that amazing independence.


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Review from Tanya B (Friend of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring and efficient care company, paying attention not just to the client but his surroundings as well. Extremely friendly staff who are easy to communicate with. All of the staff make the client feel very at ease.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you so much for the lovely review. We are so pleased that the support received has made such a positive impact, communication is key.


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Review from Tricia M (Daughter of Client) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with friendly, trustworthy staff. Nothing is ever too much trouble and the owner/manager goes above and beyond her duty to provide excellent care. Would highly recommend. Outstanding service.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you so much for your lovely comments. As always, we will support wherever we can.


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Review from Darren S (Son of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved across to this company last year. The manager has been, and still is, so supportive going over and above my expectations of care provider management. The staff are a big part of my mum and dad’s well-being in the form of shopping and company as they are both housebound now. Local business looking
after local people.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you for the lovely comments. It is a pure pleasure to support your parents, we all enjoy their stories and being able to help improve their quality of life together in their own home.


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Review from Paul M (Son of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just had a very touching and meaningful experience with two of my mum's carers from Your Care Your Home. They had come round unannounced to sing a couple of hymns with her. Singing hymns is one of the few things my mum can still do, so it was lovely that they decided to do this with her.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you so much for the lovely review. We will always strive to make a difference that is unique to the individual, and we are pleased that your Mum enjoyed the Hymn.


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Review from D B (Son of Client) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your Care Your Home has been amazing with my mum. So helpful, kind and sensitive to her unique needs and has quickly become her friends. Mum enjoys their company as well as appreciating everything they do for her. Can't recommend enough.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you for such a lovely review.
Your mum is truly an inspiration who has put in a tremendous amount of hard work.


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Review from Karen T (Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care company - all the staff are friendly, professional and caring towards my father who has dementia. They treat him with respect and kindness. Nothing seems to be too much trouble. The management are extremely efficient and approachable at all times. The company has been a great find and
I thank them hugely for their professionalism.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you for the lovely review. Your father is a true gentleman, and we all love listening and viewing his life history. Memories are what life is all about.


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Review from Judith T (Daughter of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing service from all the staff and the manager. My mother feels safe in their care and really appreciates their thoughtfulness and kindness. They go the extra mile to be helpful; even buying a kettle for Mum when hers broke. The manager and carers always contact me straight away with any concerns
about Mum and we both trust all the staff completely. Without their help, Mum would no longer be living independently at the age of 100 years. I would have no hesitation in recommending them to any of my family or friends.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you for such a kind review. Your mum is just absolutely phenomenal, and we all enjoy visiting her. Independence is what we promote and independent she is, we all look forward to celebrating the big 101!


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Review from Deb M (Niece of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your Care Your Home are absolutely wonderful in taking good care of my uncle, friendly, warm, efficient and reliable at all times. Without exception they are respectful, keeping me fully aware of any concerns without undermining his confidence. He looks forward to each visit and takes a keen interest
in each and every one, which is very important for his mental well-being and when the weather is favourable, encouraged to take exercise. I highly recommend them and would not consider another company for a loved one.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you for a lovely review, and for allowing us to take good care of your uncle. I speak on behalf of all the team, it is a privilege to be part of his support.


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Review from John G (Friend of Client) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

“Your Care Your Home” is a company of which I have recent experience as a client, that has provided a great deal of dignified care. Knowing that the staff put the needs of their clients at the forefront of their attention helps develop confidence in their work. The staff are always punctual, polite,
capable and, above all, thoroughly understanding and sympathetic to their clients’ needs; they possess, and exercise, the technical and commercial skills that achieve the best results possible.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you so much for a lovely review, our clients' needs will always be the forefront of our attention and we are pleased you recognise this.


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Review from Lindsey N (Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are absolutely amazing, they go above and beyond for you, the kindness and compassion the carers show me is immeasurable. They really are a lovely group and I’m so glad that they care for me.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you for the lovely review, we will always do all we can. It's a pleasure and privilege to support you.


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Review from S S (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home care service is very friendly and reliable. My mum really enjoys her coffee morning trips with her helper. Everything was organised very easily by the manager. My mum has dementia so knowing someone else can take her out is greatly appreciated. Highly recommend their service at a time when help
is very much needed.

Reply from Kayleigh Thorne, Director at Your Care Your Home

Thank you for the lovely review, we are all so pleased that the support provided meets Mum's needs and helps make a difference.


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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Your Care Your Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.828 for Your Care Your Home is calculated as follows: ( (75 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 87 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Care Your Home is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Kayleigh

Kayleigh Thorne

Job Title: Director

Joined: 2023

Kayleigh began her caring career in 2003 as a carer for a family member who was suffering from alcohol addiction, which then led to her becoming a community support worker in 2010 she has undertaken roles as Senior Carer, Team Leader, Medication Officer, Care Coordinator, Registered Manager, Train the Trainer and most recently Operations Manager. She completed in 2015, the Edexcel Level 5 Diploma in leadership for Health and Social Care and Children and Young People Services (England) (QCF)- Adults Management.


Frequently Asked Questions about Your Care Your Home

What Type of Services does Your Care Your Home offer?

Your Care Your Home offers Home Care.

How many Carers does Your Care Your Home employ?

Your Care Your Home employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Care Your Home to verify any information. View our terms and conditions. Your Care Your Home has an Enhanced Service – more info.