AAA Homecare Ltd

1-2 Teesdale Parade, Teesdale Avenue, Billingham TS23 1NA
Submit a Review
Top 20 award
10 18 Reviews
  • AAA Homecare Ltd, Billingham
AAA Homecare Ltd has been set up by 2 very experienced people in the Sector to provide domiciliary care services in North East England to support people to live more independent lives. The company ethos aims to enable people to lead dignified lives and support caregivers in looking after their loved ones in their own homes.

At AAA Home Care the Nominated Individual / Registered Manager has over 22 years’ experience in Managing Companies in the Care Sector in the North of England.

AAA Homecare Limited Head Office is in Billingham which has good links to the whole of the North East through the A66, A1 and A19.

AAA Homecare Limited's MISSION

Exceptional people working together to deliver outstanding support to vulnerable people in the community.

VALUES

They care passionately about Customers.
They support and enable Customers to live life to the full.
They are committed to providing outstanding care to every client
They select the 'right people' for the business, who are positive and committed.
They create an environment where everyone can achieve their maximum potential.
They enjoy what they do, and celebrate successes.
They value and protect their reputation.
They make a Social impact
They commit to a profitable sustainable business

Ethos

The ethos of the business is to help people remain independent for longer at home especially those who are suffering from physical or mental health problems. It helps support the department of health's dignity agenda as well as supporting carers.

Show AAA Homecare Ltd on the Map

Care Provided by AAA Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Auxiliary Nurse
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • AAA Homecare Ltd
  • Person in charge
  • Gavin Hobson (Director)

Funding & Fees Guide for AAA Homecare Ltd

  • Prices

  • From £23.00 per hour

  • Fees vary subject to contracts

AAA Homecare Ltd Reviews (18)

10

AAA Homecare Ltd has a Review Score of 10 (9.953) out of 10, based on 18 reviews in the last 2 years. Over all time AAA Homecare Ltd has 18 reviews.

Overall Experience

  • 17
  • 1
  • 0
  • 0
  • 0

Date Published

18
7
14
18
0

Review from Karen L (Mother of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The empathy and care shown to both my daughter and myself will never be forgotten. Thank you to all the staff, you truly made a difference in extremely difficult circumstances. Would definitely recommend this company to anyone.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your wonderful feedback. The care staff became very fond of your daughter before she sadly passed away.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham N (Son of Client) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last few months, the care team have built up a lovely rapport with Mum who enjoys her regular chats as they go about her routine visits. She trusts them now and feels comfortable with them using the key safe entry for access.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you Graham for your review of our services. It is a pleasure in caring for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S L (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of service from AAA Homecare has been excellent. They have been punctual, reliable, and trustworthy and there have been instances where the carers have gone out of their way to ensure my mother has everything she needs. They also spend quality time chatting to ensure there are no well-being
concerns and highlight anything of note in their reports so we can follow up. We value the support provided and how they have allowed my mother to transition at her own pace and in her own way from being wholly independent to accepting care and intervention as appropriate without any problems whilst still being on hand to offer assistance if required. One of the strengths of the service is the ease of direct access to management and communication with team leaders - very reassuring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Daughter of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with AAA Care has been excellent. We have a regular, reliable team of Carers who visit. They are always friendly, helpful, and attentive. Management are also very approachable and deals with any queries quickly and efficiently. The app which allows me to keep a check is also very useful.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a wonderful review. This allows us to demonstrate the quality care & support offered to ourselves. The team has become very fond of your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V H (Granddaughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. All the girls have been very friendly and polite. Eager to help. Always look very smart.
Although carers are on a time schedule for calls the client isn't made to feel rushed. They always stay for a full hour from the time they arrive.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your review. We are very pleased your grand mother is happy with the service we are providing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kenneth B (Son of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start, March 24, we knew AAA Homecare would be the right people to care for my mother who has dementia and who lives with me. The director visited along with a member of staff to discuss our needs. The director answered all my questions fully, while the member of staff talked to my mother
and they struck up an instant friendly relationship. Due to my mother's dementia, they have tried to keep the same member of staff for each visit so she does not get confused with different faces. On the one occasion a different person has had to come they visited in advance again to introduce themselves. The member of staff sees to all my mother's requirements and is not in a hurry to leave when I return home and is happy to discuss how my mother has been during the visit. The house is always left in the same tidy condition before leaving. They have been very flexible and adaptable to our visiting hours/days requirements.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a fantastic review. It is a pleasure to provide care and support to your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P T (Daughter of Client) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and understand mam and her different needs on a daily basis. Good at communicating and supporting me with being able to keep mam at home. I don't have any hesitation in recommending this company to others.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your review of our service. It is a pleasure to care for your Mam and the staff team has become very fond of her.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wyn R (Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the period of the care provided to me, I benefited from the standards of excellence by the support workers. I was always treated with the utmost respect and consideration which contributed to me regaining my strength and enabled me to move on to the next stage of my rehabilitation. My appreciation
of their help is a matter of record.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your fantastic review. It has been an absolute pleasure caring for you, and enabling you to achieve such a positive outcome in your rehabilitation.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Oliver C (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased we discovered AAA Homecare, we were struggling to fill in gaps where our mother didn't have care. AAA Homecare has been so flexible and helpful, we are so grateful. Staff are lovely and caring and they really shouldn't be doing my washing up as well as my mum's, but they do! Thanks to the
director and team, great work.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Many thanks, Ollie for your lovely review. It's a great pleasure to enhance your mum's care delivery.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann C (Wife of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset I was very impressed with AAA Homecare with staff who are very supportive and service is personalised, always happy to respond to our needs and requirements as my husband's health improved. Carers are always punctual, with great communication and the same carer(s) come each time so relationships
are strong. The staff are knowledgeable and have great advice about other services. I feel lucky that we have found such a great service and would totally recommend.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your wonderful review. It is an absolute joy to make a difference to your husband's wellbeing.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ade R (Son of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've ticked April for this review but it's for all months since AAA took on the care responsibilities of my mother. I can't speak highly enough about the AAA team. They're doing an excellent job, Mother and her home are very well looked after they don't just go in feed her and clear off, they spend
quality time with her. I say they go well above and beyond my expectations. When I visit Mother and one of the team are there it feels like a family member is there.
Nothing is too much for them and when I'm not at Mother's I know I don't need to worry about her well-being. If I could give the AAA team ten stars I would.
Thanks for making my mother happier in her later years.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a wonderful review. It is an absolute pleasure to care for your mum. We always strive to deliver the best possible outcomes for our clients, whilst maintaining the highest level of professionalism.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R E (Niece of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend AAA Homecare, all of the carers genuinely care for my aunt, they go above and beyond their duties and will do whatever they can to help.
I live 3 hours away from my aunt so the care she receives while I’m not with her is paramount.
AAA are my eyes and ears when I'm not
there and nothing is too much trouble, I can call at any time of the day and someone is on hand to sort my aunt's needs.
The app is also brilliant as I can see what time the carer visited and how my aunt was during the visit with a full description of what she's had to eat etc...

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your review of our services. It is very much appreciated and we value feedback to allow us to continuously monitor the service. It is a pleasure to care for your aunt.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from F J (Daughter of Client) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the level of care given by the company to my mother. They have her best interest at heart and strive to give a good quality of life. They raise any concerns with her mobility, wheelchair, medication etc to myself so we can get her the support required. They go above and beyond for
my mother and I wouldn’t want any other company in our home.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your review of our service. It is a great pleasure in caring for your mother. We always strive to deliver the best possible outcomes for each of our service users.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie S (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mam was outstanding.
The manager and staff went above and beyond our expectations.
They made my mam feel at ease and we’re more like family to her than a care job.
As a daughter they made me feel at ease knowing my mam was well cared for and very well looked after and also
safe.
I would definitely recommend this company to anyone looking for a care company that wants to care as it’s not just a job to them.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a wonderful review. It was a real honour to provide care for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith G (Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we met the director when he came out to work out the care plan for myself and my husband, we felt at ease and knew we were going to be looked after.
The first carer was great, telling us that they were here to help us, not take away any of our independence. Just support us and help
when it is needed.
We gradually met new carers and never felt uneasy around them. They would listen to us if we needed to chat and were always there to help.
Can not rate them highly enough 10 stars from my husband and I.
Thank you AAA Homecare.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Dear Judith,
Thank you so much for your fantastic review. It was an absolute pleasure providing care & support to you and your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Val G (Daughter of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided for my mother who has been quite poorly this year. Nothing is any trouble for two members of staff, and they have really gone above and beyond to help her. We have peace of mind knowing that she gets help in the morning and their cheery sense of humour gives her a good start
to her day, even when she wasn't feeling good about herself at the start. Absolute stars!

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a lovely review. It’s vital in receiving feedback as the reviews form part of our quality assurance and monitoring process. It is an absolute pleasure to care for you mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C A (Daughter of Client) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AAA Homecare is an outstanding company.
The carers are so conscientious, caring and compassionate.
They are also very reliable and dependable.
The management of the company is excellent, going above and beyond what is expected.
My sister and I have been so happy with the care my mother has received,
they’ve taken the pressure and worry off, and my mother loves her carers.
We feel very confident that she’s being very well looked after now and in the future, we appreciate this so much.
I highly recommend them.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Many thanks, for your wonderful review. It’s very much appreciated and it’s a pleasure to care for your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah O (Client) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good communication all around.
Good timekeeping.
Flexible to suit clients.
Very reliable and trustworthy.
Could not ask for a better care provider.
I have a visit every day from the provider and they are always on time, great communication if running late at any time. It doesn’t happen
often.
The care support offers all help to my needs and support in everything she can.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you so much Sarah for your wonderful feedback. The feedback received is paramount in the monitoring of our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for AAA Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for AAA Homecare Ltd is calculated as follows: ( (102 Excellents x 5) + (5 Goods x 4) ) ÷ 107 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AAA Homecare Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (11)

Gavin

Gavin Hobson

Job Title: Director

Joined: 2023

Company director with over 22 years of health & social care experience in various areas of the sector.


Emma Louise

Emma Louise Prothero

Job Title: Team Leader - Billingham/Norton

Joined: 2023

Emma holds over 3 years of experience in the care sector with additional experience at the manager level within the retail sector. With this skill mix, Emma leads and nurtures the team in order they are able to reach their best potential. Each one of our service users is extremely fond of Emma.


Carolyn

Carolyn McCutcheon

Job Title: Team Leader - Stockton/Yarm

Joined: 2024

Carolyn has a proven track record in the Health and social care sector and is an added asset to our team. Carolyn has worked in various settings throughout her career and is able to turn her hand to almost anything.


Ana

Ana McGrory

Job Title: Care Assistant

Joined: 2023

Ana comes with a wealth of experience in the Health & Social care sector. Ana has worked within a variety of settings and is a valued member of the team.


Melanie

Melanie Duggan

Job Title: Care Assistant

Joined: 2024

Mel has a proven track record of providing outstanding care to vulnerable people in the community.


Victoria

Victoria Contreras

Job Title: Care Assistant

Joined: 2024

Vicky joined the team with an excellent attitude with an extremely caring nature. She aims to please and provides a quality service.


Zune

Zune Htet

Job Title: Care Assistant

Joined: 2023

Zune joined our care family without having any professional experience however, holds personal experience in her home country. Zune has gone from strength to strength having the correct guidance from her peers. She is an absolute asset to the team.


Emma

Emma Stansil

Job Title: Care Assistant

Joined: 2024

Emma joined the team having taken time out of the direct care industry. Emma comes with many years of experience from various roles as a complex care worker to a fully-fledged care coordinator. Emma compliments the team.


Anthony

Anthony Clark

Job Title: Care Assistant

Joined: 2024

Anthony joined our care family on a part-time basis.


He has some years of experience in care alongside his musical career.


Savanna

Savanna Thompson

Job Title: Care Assistant

Joined: 2024

Savanna has joined us after becoming a qualified teacher. She has an excellent skill mix that compliments the team well.


Sophie

Sophie Appleton

Job Title: Care Assistant

Joined: 2024

Sophie comes with a wealth of care experience both in a community setting & care homes. Sophies caring nature really shines through with her fantastic attention to detail.


Frequently Asked Questions about AAA Homecare Ltd

What Type of Services does AAA Homecare Ltd offer?

AAA Homecare Ltd offers Home Care & Nursing Care.

How many Carers does AAA Homecare Ltd employ?

AAA Homecare Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AAA Homecare Ltd to verify any information. View our terms and conditions. AAA Homecare Ltd has a Platinum Service – more info.