Charge prices are tailored to customers, following a care consultation.
Charge prices are tailored to customers, following a care consultation.
Radfield Home Care Bath, Keynsham & Radstock has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years. Over all time Radfield Home Care Bath, Keynsham & Radstock has 6 reviews.
Review from N B (Friend of Client) published on 7 March 2025
Submitted via Postal Card •
Report
Reply from Maria Christina Trevenio-Steiner, Director at Radfield Home Care Bath, Keynsham & Radstock
Thanks so much for spending the time to help our client write a review. It's good to know that she has a wonderful friend who supports and take care for her. She was always a joy to care for and at 97 she has an incredible mind with great sense of humour. She has thought us some life lessons which we didn't even think of, great experience for us to care for V and always a pleasure to support you both.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from I W (Client) published on 12 February 2025
Submitted via Postal Card •
Report
Reply from Maria Christina Trevenio-Steiner, Director at Radfield Home Care Bath, Keynsham & Radstock
Thank you so much for taking the time to review our service. It is always our pleasure to support you every morning, seeing your progress and your confidence to be able to do it all by yourself again and be able to go out on your own. This is the reason why we love what we do and seeing success stories like this is so rewarding. As promised, we will continue to keep in touch to see how you are keeping well on your own.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R B (Client) assisted by family/friend published on 14 January 2025
Submitted via Postal Card •
Report
Reply from Maria Christina Trevenio-Steiner, Director / Owner at Radfield Home Care Bath, Keynsham & Radstock
Thank you so much! And for recommending us too. It is always so rewarding for us to know that we have done well and have dealt with your emergency needs even at last minute "Rapid Response" It's great to hear that the level of customer service and organisation within the team is at a high level. We will of course pass this on to the team, who I know will be very proud. Best Wishes
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A P (Son of Client) published on 19 December 2024
Submitted via Postal Card •
Report
Reply from Maria Christina Trevenio-Steiner, Director at Radfield Home Care Bath, Keynsham & Radstock
Thank you so much for taking the time to review our service and your kind words. It is always our pleasure to support your mum and we are pleased to see your mum smiling and happy to see us. We are so delighted that everything is working well for the family and that you find the communication very useful. Your wonderful feedback will be passed to our amazing team, particularly to your mum's regular care professional. Kind regards.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sylvia W (Client) published on 9 September 2024
Submitted via Postal Card •
Report
Reply from Maria Christina Trevenio-Steiner, Director at Radfield Home Care Bath, Keynsham & Radstock
Thank you so much for taking the time to send us a review. We always aim to give the highest service and keep our clients happy. We appreciate all feedback and are always looking for ways to improve our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mike M (Son of Client) published on 9 September 2024
Submitted via Website •
Report
Reply from Maria Christina Trevenio-Steiner, Director at Radfield Home Care Bath, Keynsham & Radstock
Thank you so much for your kind words and for taking the time to review our service. I can personally recall some of the laughter that was shared and your dad's remarkable life stories and felt that we've known your family for years. It was our greatest pleasure to support your dad, and your whole family were incredibly wonderful. Thank you for choosing Radfield Home Care Bath. We wish you and the whole family the very best.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.4 (9.433) out of 10 for Radfield Home Care Bath, Keynsham & Radstock is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Radfield Home Care Bath, Keynsham & Radstock is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Radfield Home Care Bath, Keynsham & Radstock is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Owner/Director
Joined: 2023
Christina has over 20 years of experience in business management and leadership in the retail industry and a proven track record of leading a team and branch to success. She has worked with a range of premium designer retailers, including Boux Avenue, and Hobbs.
An adaptable person who can easily bend to adjust to new conditions or circumstances. Whenever there is a change in the business or with clients, Christina flows with the change, carrying out the duties to find a suitable solution that works for all.
How has your background prepared you for your new role at RHC?
“My previous role as a manager has given me a great opportunity to work with different groups of people, understanding their needs and the challenges on a daily basis. The ability to listen with empathy and communicate effectively helped me build their trust to resolve any issues.
I took a job as a Care Assistant in a Care Home in Bath in March 2023, to gain experience and to learn the rules and regulations within the care sector. This has given me a chance to learn new skills, and an opportunity to experience what it’s like to be caring for someone as well as working with a great team. I’ve learned that caring is not just doing what you have to do in your job role, it is also communicating, getting to know the person and giving them confidence, by showing how important they are and having that responsibility in someone’s life. It is the most fulfilling thing to do as a care assistant.
Being a care assistant has also made me realise that everyone is special in their own way and deserves to be treated the same way you would want to be treated. In life, we all need someone to talk to and I feel very privileged to be that person, to be with them when they need it the most.”
What has inspired you to want to be involved in the adult social care sector?
“I find inspiration to work in the social care sector through my own experience looking after family members and a friend who needed care. I grew up with grandparents around, this is a common culture in the Philippines to look after our elders in the comfort of our own home. When I came to the UK to reunite with my parents, I discovered that it was a very different situation here. Instead, retirement homes are being introduced to accommodate and support the elderly.
Helping others made me feel good as I also miss having my grandparents around. Being able to assist someone and put a smile on their face is what motivates me to achieve great things.
Working as a care assistant can be a very rewarding career which allows you to have a real positive impact on people’s lives. People helping people, working in healthcare, whether directly or indirectly to another person, you will be changing lives and the lives of their families to have the quality of life they desire.”
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Radfield Home Care Bath, Keynsham & Radstock to verify any information. View our terms and conditions. Radfield Home Care Bath, Keynsham & Radstock has an Enhanced Service – more info.