Dignity Express Health Care

53 Hillmorton Road, Coventry CV2 1FT
Submit a Review
8.6 3 Reviews
  • Dignity Express Health Care, Coventry
Dignity Express Health Care Ltd provides domiciliary care, live in care, overnight (sleep), and overnight (waking) care services that supports vulnerable adults with their social care needs within their own homes.

The aim is to enable clients to make decisions and retain independence wherever possible, whilst ensuring their safety is at the heart of their service. The company acknowledges it is paramount to be compassionate, provide respect, protect dignity and treat every client as an individual; therefore, they develop personalised care packages to meet the needs of the people they support. It is Dignity Express Health Care’s policy to always listen to the needs and wishes of the people using their service, both at the initial assessment and then at regular reviews.

Dignity Express Health Care provides services in the home of the client whenever required and in the manner requested. Every care plan is fully adaptable to meet the ever-changing needs of the client. No detail is too small to warrant a change. It is realised that attention to detail is important to clients and therefore, it is essential that all wishes and preferences of clients are noted and considered.

Dignity Express Health Care puts clients' safety and well-being at the heart of its service, to ensure they are adhering to achieving this they ensure all staff are equipped to provide the highest quality care, with high quality training prior to commencing care.

Dignity Express Health Care policies and procedures are written in compliance with the Health and Social Care Act 2008, the Care Act 2014 and the Care Quality Commission’s Essential Standards of Quality and Safety.

Nature of the services provided:

•        Personal care
•        Companion care & household support
•        Moving & handling

Show Dignity Express Health Care on the Map

Care Provided by Dignity Express Health Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Dignity Express Health Care Ltd
  • Person in charge
  • Nkeng Forcho (Manager)
  • Admission Criteria
    • 18 and above

Funding & Fees Guide for Dignity Express Health Care

  • Prices

  • £18.75

  • Our fees may varies depending on the needs of the client.

Dignity Express Health Care Reviews (3)

8.6

Dignity Express Health Care has a Review Score of 8.6 (8.647) out of 10, based on 3 reviews in the last 2 years. Over all time Dignity Express Health Care has 3 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 0

Date Published

3
0
3
3
0

Review from M K (Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer was excellent - very caring - a tremendous help.

Reply from Michael Nkeng, Manager at Dignity Express Health Care

We so much appreciate your feedback and thank you for your honest opinion.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela M (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I ring Dignity the lady has been very caring and very helpful and has done her best to meet Mum’s needs. The carers have been lovely with Mum who can be extremely difficult.
Thank you all for all your help. Mum liked the lady carers but having said that the gentleman who helped her this month
has been very caring and has visited her in hospital which Mum liked. So thank you all.

Reply from Michael Nkeng, Manager at Dignity Express Health Care

We appreciate your feedback. Dignity Express Health Care are fully committed to providing the highest standard of care. Your feedback will help us to do things differently.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dawn G (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The visiting care staff at Dignity Express Health Care are very courteous, pleasant and friendly. They will always call if they have a concern for Mum's welfare, which is very reassuring and they are always kind and respectful towards her, which counts for a lot. Generally the communication is good
from the office and the owner of the company. They make sure that there is covering staff if one of the professional carers cannot attend for any reason and they follow up any queries fairly promptly. I would recommend this company as a home care provider.

Reply from Michael Nkeng, Manager at Dignity Express Health Care

We so much appreciated your feedback. Dignity Express Health Care LTD is committed to providing the highest level of services and ensuring the safety and well-being of all clients.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.6 (8.647)

Overview of Review Score

The Review Score of 8.6 (8.647) out of 10 for Dignity Express Health Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Dignity Express Health Care is calculated as follows: ( (12 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 17 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Dignity Express Health Care is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Michael Nkeng

Job Title: Director of Dignity Express Health Care Ltd

Joined: 2022

I have been working in the Healthcare sector for the last 12 years. Working in healthcare is a challenging yet very rewarding career path. A healthcare worker plays a vital role in society by providing essential support and assistance to individuals who need help with daily activities, medical needs, attending appointments, and emotional support. However, being an exceptional healthcare worker requires more than just fulfilling your normal duties. It also requires a lot of passion and a unique blend of skills and qualities, such as showing empathy, the ability to be patient and remain calm in challenging situations, the ability to communicate clearly and effectively, and the ability to exhibit professionalism in all aspects of their work. These are some of the qualities that make me do what I do. We run a 24/7 service to ensure that no one misses out on the support they need.
Michael Nkeng.


Frequently Asked Questions about Dignity Express Health Care

What Type of Services does Dignity Express Health Care offer?

Dignity Express Health Care offers Home Care.

How many Carers does Dignity Express Health Care employ?

Dignity Express Health Care employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Dignity Express Health Care to verify any information. View our terms and conditions. Dignity Express Health Care has an Enhanced Service – more info.