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Caremark Lewes & Wealden has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Caremark Lewes & Wealden has 3 reviews.
Review from K B (Client) published on 30 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Mark Thompson, Managing Director at Caremark Lewes & Wealden
Thank you for taking the time to share your positive experience with us. We are of course so pleased that you feel fully supported and that our team are attentive and are meeting your expectations. Our priority has always been for our team to provide comfort, warmth and security to our customers and their families, in addition to delivering a high quality care service. We will certainly pass on your very kind words to our team! Thank you for your trust and support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M W L (Son of Client) published on 17 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Mark Thompson, Managing Director at Caremark Lewes & Wealden
What lovely feedback, thank you so much for taking the time to share your positive experiences with us. We are delighted to hear that our home care services have met your expectations and that your Mother is receiving the care she deserves. Our amazing team are dedicated to providing compassionate and attentive care, providing good company and bringing some laughter to her day too. It's wonderful to know that their efforts have made a meaningful impact and we will pass on your comments to our team. Thank you again for your trust and support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C M (Daughter of Client) published on 17 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Mark Thompson, Managing Director at Caremark Lewes & Wealden
Thank you so much for your kind words and for taking the time to share your positive experience with our home care services. We are so pleased to know that you and your Mum have had a great experience with our home care team. Our priority has always been for our team to provide comfort, warmth and security to our customers and their families, in addition to delivering a high-quality care service. Our passionate team are dedicated to providing the best care possible, and your kind words affirm their hard work and commitment - which we will pass on. Thank you again for your trust and support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.9 (8.944) out of 10 for Caremark Lewes & Wealden is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.944 for Caremark Lewes & Wealden is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Lewes & Wealden is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2023
Following a successful career in sales and sales management, and as Managing Director for a distribution business, Mark decided it was time for a complete change and wanted to join an industry where “people” were at the very core of the business.
In 2021, Mark joined Caremark’s head office team, as their Director of Franchise Recruitment, and saw at first hand the fantastic care and support services that Caremark offices provided to local communities across the UK.
Mark could see how much people of all walks of life rely on Caremark’s care assistants and care teams, not only the individuals who are receiving Caremark’s care and support, but also for providing comfort and reassurance to their families and friends.
In Mark’s opinion, “Caremark have the best values, culture, expertise, passion and commitment to make life better for thousands of people.”
He was so impressed with the business concept and company values that he decided to set up his own Caremark office in Newhaven, to provide companionship, care and support services to those across the Lewes and Wealden North region.
Mark wants to ensure that his team deliver the very best care to everyone within the community. He passionately believes that everyone should have the right to remain living in their own home and be given the care and assistance to do so as safely and securely as possible.
Respecting the rights and values of his customers and improving their quality of life is the number 1 priority for Mark and his team.
To achieve this, he knows that his own team must share the same values and beliefs, and must be fully supported with the right training, motivation and career opportunities.
Mark spends his free time with his wife and their two dogs, seeing family and friends, spinning at the gym and watching rugby.
Job Title: Field Care Supervisor
Joined: 2024
Diane started her career in the Health and Social Care sector over 35 years ago, gaining a significant and wide range of skills and experience during this time, which she brings to the Caremark Lewes and Wealden team.
Working in a variety of different social care settings throughout her career, which have included the Lewes Victoria Hospital, domiciliary care and care homes. Also for a significant period, working at an East Sussex Foundation residential setting, for children and young adults with complex disabilities.
Diane has achieved her Level 4 Diploma in Health and Social Care and other qualifications which include End of Life Care, Dementia Care and Understanding Behaviour that Challenges.
Diane joined Caremark Lewes and Wealden in January 2024, and as our Field Care Supervisor, her role involves supervising and supporting our wonderful team of Care Assistants with their customers.
She is also the first point of contact in meeting all of our potential customers and their families, to build trust and develop a comfortable and rewarding relationship from the very start.
In Diane’s own words, “I really enjoy both roles because it helps me stay up to date on the latest practices and policies, and also keeps me in touch with the caring aspect of my job. I believe this makes me a more compassionate and competent professional and individual.”
When not working, Diane loves spending time with her family, and watching her grandson growing up, then to help with relaxation she completes diamond art paintings as well as pottering about in her garden!
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Lewes & Wealden to verify any information. View our terms and conditions. Caremark Lewes & Wealden has a Platinum Service – more info.
