Visiting Angels Manchester South

Suite 2 Ashfield house, Ashfield Road, Cheadle SK8 1BB
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9.5 5 Reviews
  • Visiting Angels Manchester South, Cheadle
Visiting Angels' mission is to create an environment where carers can care more, clients can live better, and families can feel assured. To redefine the role of carers in society and by doing so, deliver a new standard of person-centred care.

Visiting Angels is a carer centric company, which means they put the Caregivers first so that they are best placed to put clients first. A minimum of 1 hour visits are provided as they believe care shouldn't be rushed, carers are not just there to do their tasks, but to build a friendship with clients too.

The team provides domiciliary care and support to adult clients aged 18 and plus. They seek to provide support which enables individuals to stay in their own home and retain their independence. Care packages are tailored and adapted so that they reflect the individual needs and requirements of clients. Every caregiver is trained in taking care of everyday tasks, and visits aim to provide companionship for their clients, as well as tending to anything else they may need.

There is no hidden charges or extra charges at the weekend, bank holidays or the festive season.

Care Provided by Visiting Angels Manchester South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Elmira Khoshrouz (Managing Director)

Funding & Fees Guide for Visiting Angels Manchester South

  • Prices
  • £22 for 30 mins
    £30 an hour


  • Starting from £22,
    Fixed price
    No hidden charges
    No extra charges for weekend or even bank holidays


Visiting Angels Manchester South Reviews (5)

9.5

Visiting Angels Manchester South has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Visiting Angels Manchester South has 5 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I am disabled and struggle with some things. Usually, my wife is around to help with these things but she was planning to visit our son and family, who live abroad. Because of my disability, I am unable to accompany her. Many homecare services offer a minimum of 1 month, but Visiting Angels South Manchester
was happy to provide just 3 days of service. Initially, I received assessment visits from the Manager and the CEO. These were very pleasant and informative; they put me at ease. The tasks that were undertaken by my three homecare visits were very helpful to me, but the most important aspect of it all was the peace of mind that my wife and I had because I was well supported while she was away. We will be very happy to use Visiting Angels again and highly recommend them.

Reply from Elmira Khoshrouz, Managing director at Visiting Angels Manchester South

Thank you for sharing your experience! It means so much to us that we could help make things easier for you while your wife was away. Knowing you both had peace of mind is exactly why we do what we do. We'd be more than happy to support you again whenever you need us.


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Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels (South Manchester) is aptly named. Because they really are Angels! Their levels of professionalism, care, kindness and efficiency are just outstanding and I cannot praise them highly enough. A particular staff member has been like a breath of fresh air coming into my parent's home and
caring for my dad and at the same time being wonderful company for my mum. She always has a smile, (no matter how difficult my dad is being!) gets her job done to an excellent and very high standard and leaves them both much more cheerful and most importantly well cared for. The Management team are equally as wonderful and caring. Always checking in with me to make sure things are going well and so friendly and approachable. Even called me to check on Dad after he had a fall. Just outstanding service from start to finish. I can't recommend them highly enough. Thank you for all you do, you have changed my parent's lives and my life so much and in such a positive way.

Reply from Elmira Khoshrouz, Managing director at Visiting Angels Manchester South

Thank you for taking the time to leave us such a great compliment.


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Overall Experience  Overall Experience 5.0 out of 5

This group of carers is extremely supportive and helpful on every level. They are open and willing to be helpful. Caring, supportive very positive carers. Been with them for over 9 months and I am still very happy with them.

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Overall Experience  Overall Experience 5.0 out of 5

I'm happy to report that the caring team have excelled in all areas of their work, well above all my expectations! They are honest, thoughtful and thorough in all aspects of their work and always take the extra step to ensure the job is well done and complete and in good humour.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent service, helpful and always accommodating. Really appreciate the level of care and understanding they provide.
They listen to the requirements of the client and keep all the relevant people informed and updated.
Thank you.

Reply from Elmira Khoshrouz, Managing director at Visiting Angels Manchester South

Thank you so much for your wonderful feedback! We're thrilled to hear that you are satisfied with the level of care we are delivering and that our staff made a positive impact. Your kind words mean a lot to us.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Visiting Angels Manchester South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Visiting Angels Manchester South is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels Manchester South is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (2)

Elmira

Elmira Khoshrouz

Job Title: Managing director

Joined: 2023

My journey began when I witnessed the struggles my neighbors and friends faced while searching for reliable care company. The constant switching between one care company to another, broken promises, and the challenges of finding someone trustworthy to care for a loved one deeply effected me.


Inspired to make a positive change in my community, I envisioned a homecare service where caregivers are not only respected but also recognized for their dedication. I wanted to create an environment where they are treated well, compensated fairly, and, most importantly, trusted to provide the same level of care as family members themselves. After thorough research, I found that Visiting Angels aligned perfectly with my vision, being the UK’s first carer-centric company, placing caregivers at the heart of the business.


Now, as the driving force behind Visiting Angels Manchester South I am fueled by a passion to provide consistent, reliable, safe, person-centered, and top-quality care. My commitment extends to leading a team of caring, professional, motivated, and loyal caregivers dedicated to delivering exceptional service to our clients. I am excited to propel our company’s mission forward, ensuring the well-being and comfort of those we have the privilege to serve. Together, we strive to make a positive impact on the lives of our clients and create a community where compassionate care is at the forefront of everything we do.


Matthew

Matthew Hartley

Job Title: registered manager

Joined: 2024

I have almost five years of experience in the care sector. I have a deep passion for providing compassionate and personalised care to those in need.


I was inspired to start working in the care sector after witnessing the level of care that my father received during his final days. I admired and respected these people for what they were doing and for their selflessness, but it also compelled me to look at how I could do things differently if I was in that position. It forced me to reevaluate what I was doing with my life and pursue something a little more meaningful.


Joining Visiting Angels Manchester South is an exciting opportunity for me and I am thrilled to have been given the opportunity to help contribute to the growth and success of this wonderful company. I am committed to upholding the high standards of care that Visiting Angels is known for and I look forward to working collaboratively with my talented colleagues to continue delivering exceptional services. Together, I believe we can achieve remarkable things, enhancing the quality of life for our clients and their loved ones.


Frequently Asked Questions about Visiting Angels Manchester South

What Type of Services does Visiting Angels Manchester South offer?

Visiting Angels Manchester South offers Home Care.

How many Carers does Visiting Angels Manchester South employ?

Visiting Angels Manchester South employs 7 carers.