Allied Service Reviews (3)
Allied Service has a Review Score of 7.5 (7.500) out of 10, based on 3 reviews in the last 2 years. Over all time Allied Service has 3 reviews.
Review from L F (Daughter of Client) published on 14 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R G (Daughter of Client) published on 23 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A S (Daughter of Client) published on 4 February 2024
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Overall Experience
1.0 out of 5
The care was adequate but rushed and my mother was getting distressed at every visit. In order to try and provide my mum with some more suitable care I asked my mum's existing carer whom she has had for a few
Their response was to fire us as of immediate effect thus leaving my mother with no care at all instantly apart from the three trial mornings.
Also, the manager chased up invoices on the same day they were emailed and harassed for payment even contacting family members who have nothing to do with things.
I don't think it is at all professional to abandon a dependent lady and that invoices from companies like this should allow at least a week for payment.
Reply from Lynet Nembaware, Manager at Allied Service
Thank you for your review. However, as a company, we do not share packages, especially when working with vulnerable people; we discussed this with you. We were not given any notice; you informed us that we would be working with your carer who was not employed by us, two days before they started. This is the reason we decided to give the package back. We do not rush our visits; instead, we accommodate the times you provide. You can also request flexibility from us as we strive to be accommodating.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 7.5 (7.500) out of 10 for Allied Service is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.000 for Allied Service is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 18 Ratings = 4
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Allied Service is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.