Brown Glass Healthcare Cumbria

Area H, 102 Duke Street, Barrow-in-Furness LA14 1RD
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8.1 4 Reviews
  • Brown Glass Healthcare Cumbria, Barrow-in-Furness
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Care Provided by Brown Glass Healthcare Cumbria

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Juliana Okoro (Manager)
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Brown Glass Healthcare Cumbria Reviews (4)

8.1

Brown Glass Healthcare Cumbria has a Review Score of 8.1 (8.087) out of 10, based on 4 reviews in the last 2 years. Over all time Brown Glass Healthcare Cumbria has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 1

Date Published

4
1
3
4
0

Review from Sue G (Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a care provider, I have been impressed with Brown Glass.
I have had consistency of care staff, who are genuinely caring people.
I have had several care agencies before brown glass, none have been as professional or had such respectful, compassionate staff. They respect that this is my home, unlike
other agencies that I have previously had.
I am very happy with the care that I receive, and would highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa P (Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a client of Brown Glass Healthcare after suffering two strokes. Since changing to this company, I'm a much happier and unstressed person, all carers are always smiling, they make my day happy, they go out of their way to spend time with you. i would recommend this company 100%, management and office
staff are brilliant and do everything to help you out. i can't put in words how great they are to me, this has changed my life, I feel like I've won the lottery.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E B (Daughter of Client) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not use this company. Carers are International and they are not trained properly on how to care for the elderly. Have had medication run out, they don't contact you until too late. Different staff so not consistent care for my mum (I live away from mum). Language barrier, Mum is hard of hearing,
and did not understand them. Notes recorded online, reported missing notes nothing happened! Mum's doctor came out and asked if had bowel movements, did not know, had to phone the boss, she did not know. So I could not give the doctor an answer! This is just the tip of the iceberg, avoid, please.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol S (Wife of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my much cherished late husband and myself, I would like to thank all of you who called - four times a day from June to the end of September 2023 - to care for him and the excellent care and friendship you provided in difficult times. It made the day more interesting and cheerful for him
and supported me too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.1 (8.087)

Overview of Review Score

The Review Score of 8.1 (8.087) out of 10 for Brown Glass Healthcare Cumbria is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.087 for Brown Glass Healthcare Cumbria is calculated as follows: ( (17 Excellents x 5) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 23 Ratings = 4.087

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Brown Glass Healthcare Cumbria is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Brown Glass Healthcare Cumbria

What Type of Services does Brown Glass Healthcare Cumbria offer?

Brown Glass Healthcare Cumbria offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brown Glass Healthcare Cumbria to verify any information. View our terms and conditions. Brown Glass Healthcare Cumbria has a Basic Service – more info.