Carenova Ltd

1 Emperor Way, Exeter Business Park, Exeter EX1 3QS
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9.5 7 Reviews
  • Carenova Ltd, Exeter
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Care Provided by Carenova Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Carenova Ltd
  • Person in charge
  • Liossa Mudhala (Manager)

Funding & Fees Guide for Carenova Ltd

  • Prices

  • Care starts from £24.00 per hour.

  • Please get in touch for further fee information.
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Carenova Ltd Reviews (7)

9.5

Carenova Ltd has a Review Score of 9.5 (9.510) out of 10, based on 7 reviews in the last 2 years. Over all time Carenova Ltd has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
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7
7
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Review from G F (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to recommend Carenova who came to our rescue at very short notice when we urgently needed help. The manager was so responsive and helpful, and the carers were excellent, one in particular really won our mother's trust, and enabled her to stay in her own home a little longer. Thank you.

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Review from Maureen S (Client) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can one say about first-class care and interesting to chat and ask questions about the girls and their families.
They will do anything you ask of them, and a staff member always phones to check you are happy with the service well done girls keep it up thanks.

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Review from Richard H (Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a stroke at the beginning of March 2024 and needed extra care to be able to stay at home. Carenova were able to source the right carers for her and ensure her safety and comfort in her own home, meeting all her needs. Carenova have been flexible and helpful in their service provision,
and we are very happy with the job done so far.
Thank you!

Reply from Liossa Mudhala, Registered Manager at Carenova Ltd

Thank you so much for your kind words and for taking the time to share your experience. At Carenova, our priority is the well-being and satisfaction of our clients, and it is great to know that our team has met your expectations. Thank you once again for your trusting Carenova to provide care for your mum.


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Review from Joanna C (Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care. Skilled, patient, deeply caring staff. Excellent management.
Very competent in all aspects of care management.
Responsive. Easy to contact. Always prepared to help. Also, they are very informative.

Reply from Liossa Mudhala, Registered Manager at Carenova Ltd

Thank you for your wonderful review. We are happy to hear that you found our care and management outstanding. Your kind words about our skilled, patient, and caring staff mean a lot to us. We also want to thank you for cooperating with our carers and supporting our team. Your collaboration is invaluable and helps us deliver the highest standard of care.


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Review from Peter L (Husband of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Okay, I think the carers are so lovely. They make me happy because they are looking after my wife. Carenova has a great team of carers and always makes sure we are well by phoning us outside the visiting hours. The manager is supportive and caring.

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Review from Jill L (Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate Carenova as the best agency in the whole world their staff is phenomenal in words that I can't describe. I highly recommend them. They are different from other agencies because they are kind and calming and their staff always listening and I cherish them to bits.

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Review from C B (Wife of Client) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, our experience has been very positive. The cares have been most helpful and treat my husband with the utmost kindness and dignity and are always very kind and polite to myself.

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Current Review Score: 9.5 (9.510)

Overview of Review Score

The Review Score of 9.5 (9.510) out of 10 for Carenova Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Carenova Ltd is calculated as follows: ( (34 Excellents x 5) + (8 Goods x 4) ) ÷ 42 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carenova Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Carenova Ltd

What Type of Services does Carenova Ltd offer?

Carenova Ltd offers Home Care.

How many Carers does Carenova Ltd employ?

Carenova Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Carenova Ltd to verify any information. View our terms and conditions. Carenova Ltd has a Basic Service – more info.