Elixonn Healthcare

Bessemer Drive, Stevenage SG1 2DX
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9.6 6 Reviews
  • Elixonn Healthcare, Stevenage
Elixonn Healthcare is a CQC registered small home care provider, based locally in Stevenage Hertfordshire, providing personalised care and support in the community with well trained and experienced staff. The service does this, helping people live a good life to remain independent in their own home for as long as possible. The service offers compassionate care tailored towards the needs of the service user, helping them to maintain their dignity and independence. The target service users are adults aged 18 years and above, people living with dementia, mental health challenges, sensory impairment, physical disabilities, learning disabilities and autism.

Services offered includes personal care, medication support, respite care, live-in care, nursing care, dementia care, companionship (support to appointments, family visits, prescription collections, errands and shopping assistance, activities in the community) and Home help (cleaning, washing, laundry, gardening, preparation of nutritious meals, mobility support) stoma care, peg feeding, catheter care, changing of sterile dressings, etc.

Care Provided by Elixonn Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Elixonn Healthcare Ltd
  • Person in charge
  • Ibifuro Jaja (Manager)
  • Admission Criteria
    • Homecare Service privately owned

Funding & Fees Guide for Elixonn Healthcare

  • Prices
  • £20.94 - £25.94


    Personal care= £25.94
    Companionship/home-help (30 and 45 min) = £20.94


  • Discount Available! Please contact us for more information.


9.6

Elixonn Healthcare has a Review Score of 9.6 (9.571) out of 10, based on 6 reviews in the last 2 years. Over all time Elixonn Healthcare has 6 reviews.

Overall Experience

  • 6
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

The initial request for service was for assistance in washing and dressing each morning. This was arranged extremely rapidly, with a home visit in advance of the service commencing. The client was immediately at ease with the carer, who is patient and attentive, with a kindly manner, but who maintains
a dignified and professional demeanour. After the client suffered a bout of illness the service was extended to include assistance in preparing for sleep at night. The client was delighted to have the same carer for this service, with whom the client has developed a comfortable and trusting rapport. A review was conducted by the care provider at the end of the first month and the client remains very happy with the service being delivered. Administration of the service is prompt and documentation is generally clear, but any queries that have arisen have been promptly addressed.

Reply from Emmanuel Abolaji, Director at Elixonn Healthcare

Thank you so much for this review, we are very pleased and delighted to support your mum. We will continually do our best to provide quality care to meet her current needs including the future ones as quickly as they arise.


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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Elixonn Healthcare. I always look forward to them coming to visit me. They are very helpful and kind. I will recommend them to anyone seeking care and support at home.

Reply from Emmanuel Abolaji, Director at Elixonn Healthcare

It is a pleasure to support you, our carers always look forward to visiting you because you are always very pleasant and appreciative of their help. We are very thankful for the opportunity and we will continually support you to the best of our abilities in a very person-centred way. Best wishes


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Overall Experience  Overall Experience 5.0 out of 5

There should be another column added: Outstanding! Every one of the carers is kind compassionate hardworking and most importantly motivated and motivational. The difference between the previous agency and Elixonn is noticeable and my multi-stoke husband has responded accordingly. Well done and thank
you.

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Overall Experience  Overall Experience 5.0 out of 5

My mother required help in the morning with bathing, dressing and applying medication to her body. The care received during this time has been excellent from start to finish. The carer was patient and friendly and made my mother feel at ease. Thank you for your wonderful service.

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Overall Experience  Overall Experience 5.0 out of 5

We had to get emergency cover for evening care for my mother-in-law who has dementia when her husband went into hospital.
I was contacted by a lady who arranged to meet me. She turned up early and asked all the relevant questions she needed to know about my mother-in-law.
I got a text the next morning
with an update on the evening.
This carer made us feel at ease and safe and my mother-in-law felt the same, she was just so lovely.
I even got a phone call after my father-in-law came out asking how everything was. Thank you for your help and kindness.
Great company.

Reply from Deborah Jaja, Registered Manager at Elixonn Healthcare

Thank you. We are delighted to hear that you were pleased and satisfied with the service even though pretty short. We are also happy that your father-in-law is well now and reunited with your lovely mother-in-law. The love between them is very inspiring and we wish them the very best. Warm regards.


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Overall Experience  Overall Experience 5.0 out of 5

I am delighted by their professionalism, efficiency and cheerfulness and I would recommend them very highly. Care and assistance is of the highest level. The carers are always on time, attentive and kind to me. I was so unwell yet did not feel it, as they made it a priority to make me feel relaxed and
well taken care of.

Reply from Emmanuel Abolaji, Director at Elixonn Healthcare

We are delighted to hear that you got extra value for engaging our services, we are committed to delivering the highest standard of person centred care while maintaining our organisational culture of punctuality, empathy and care. We look forward to serving you better.


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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Elixonn Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.971 for Elixonn Healthcare is calculated as follows: ( (33 Excellents x 5) + (1 Goods x 4) ) ÷ 34 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elixonn Healthcare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Ibifuro Deborah

Ibifuro Deborah Jaja

Job Title: Registered Manager

Joined: 2023

Hi, I am Deborah, a very passionate and highly driven individual. I have accrued over 8 years of experience as a healthcare assistant while diligently working my way up to the managerial level and I achieved a master's degree in Hospital and Health Service Management.


I have worked in various sectors within the healthcare sector, spanning from mental health support and various care homes, mother and baby units, CAMHS units and forensic units which has added up to giving me the experience and passion required in the care sector.


I am a leader who strives to ensure high quality and bespoke care is given to clients, by ensuring staff maintain high-quality training resources, efficient staff management, supervision and operating an open door policy and culture where everyone has access to communicate with me as I am always available to be reached.


I am here to ensure that you and your loved ones receive very good standards and quality of care so do not hesitate to reach out to us if you have any enquiries.


Olurotimi

Olurotimi Oloyede

Job Title: Healthcare Assistant

Joined: 2024

I am a well-trained Professional and passionate caregiver who has developed a reputation for being a problem-solver and effective communicator. I put humanity first which became my passion and the basis for my success and effective healthcare delivery. I have worked in
different healthcare organisations where I care for clients with physical, emotional, or cognitive impairments. I provide support, encouragement, and companionship by engaging clients in activities like playing games, visiting places, taking walks, or having conversations. I have
Handled household chores for clients, such as laundry, dishes, changing sheets, and other basic cleaning. I arrange or provide transportation to appointments, supermarkets, etc and I also have offered emotional support such as providing a listening ear, giving support and advice, and giving reassurance where needed.

With my background in Public Administration and Project management, it is convenient for me to bring in my expertise to the team, and lead teams and coordinate tasks to ensure successful unflinching, and organized healthcare support at all times.


Onyekachukwu

Onyekachukwu Njelita

Job Title: Healthcare Assistant

Joined: 2024

As a care worker, I have a deep passion for caring for others. I find joy in providing support and assistance to those in need, whether it's helping with daily tasks or simply offering a listening ear. I love seeing the smile on a client's face when they feel comfortable and cared for. My love for caring goes beyond just physical support; I also strive to provide emotional comfort and companionship. I believe that everyone deserves to be treated with dignity and respect, and I am committed to providing care that is tailored to each individual's unique needs. Caring for others is not just a job for me, it's a passion, and I feel grateful to be able to make a positive impact in someone's life.


Neelam

Neelam Ashfaq

Job Title: Healthcare Assistant

Joined: 2023

I am a caregiver with over 3 years of experience who finds caregiving as a deeply rewarding journey as it allows me to connect with people from all walks of life. I provide compassionate care and support while embracing and respecting the unique backgrounds, cultures, and beliefs of the individuals because caregiving to me is all about fostering respect, celebrating individuality and creating a sense of belonging while embodying compassion in its truest form.


Joylin

Joylin Dcunha

Job Title: Senior carer/Team leader

Joined: 2024

I am a senior carer who delivers person-centred care from the heart. I love making a difference in other people's lives as I know what to do to help them to remain independent in their own homes. Caring for others especially individuals that I support makes me feel valued


Frequently Asked Questions about Elixonn Healthcare

What Type of Services does Elixonn Healthcare offer?

Elixonn Healthcare offers Home Care.

How many Carers does Elixonn Healthcare employ?

Elixonn Healthcare employs 10 carers.