Firstcall 247 Worcestershire

01 Third Floor County House, St Marys Street, Worcester WR1 1HB
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8.0 1 Review
  • Firstcall 247 Worcestershire, Worcester
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Care Provided by Firstcall 247 Worcestershire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • TIncy Thomas (Manager)
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Firstcall 247 Worcestershire Reviews (1)

8.0

Firstcall 247 Worcestershire has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Firstcall 247 Worcestershire has 1 review.

Overall Experience

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Date Published

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Review from Tess O (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed, it has been such a difficult time, obviously a hard time trusting people to look after your loved ones but the carers provided so much comfort and compassion. I am in the care sector myself and am really impressed with the communication, continuity and just level of genuine care they provided
for my dad.

Reply from Tincy Thomas, Manager at Firstcall 247 Worcestershire

Thank you for the great words and so much for the review, really appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Firstcall 247 Worcestershire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Firstcall 247 Worcestershire is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Firstcall 247 Worcestershire is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Firstcall 247 Worcestershire

What Type of Services does Firstcall 247 Worcestershire offer?

Firstcall 247 Worcestershire offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Firstcall 247 Worcestershire to verify any information. View our terms and conditions. Firstcall 247 Worcestershire has a Basic Service – more info.