Week day (Monday – Friday)
60 minutes £31.91
45 minutes £27.49
30 minutes £23.05
Week end (Saturday – Sunday)
60 minutes £34.59
45 minutes £31.05
30 minutes £25.92
Live-in
Live in packages are for a minimum of 2 weeks.
For packages of 4 weeks or less we charge a £150 non-refundable admin fee.
Companionship - £192.81per day + £50 food allowance per week
Individual- £215.50 per day + £50 food allowance per week
Couple - £225.50 per day + £50 food allowance per week
(Short Term/Respite – charged at individual or couple rate)
Fees are reviewed twice a year at least 1 month notice is provided for any changes.
Oakhaven Care Totton has a Review Score of 8.0 (7.955) out of 10, based on 2 reviews in the last 2 years. Over all time Oakhaven Care Totton has 2 reviews.
Review from Mo S (Wife of Client) published on 18 December 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Erica Longyear, Managing Director at Oakhaven Care Totton
Thank you for taking the time to leave Oakhaven Care a review, I am delighted to hear that your care team are lovely and professional. We are thankful to be able to support you both within your own home.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from William R (Husband of Client) published on 26 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Erica Longyear, Managing Director at Oakhaven Care Totton
Thank you for taking the time to leave Oakhaven Care Totton a review, the team was very grateful to have met you and your wife and to be involved in her care. We are delighted to hear that you received a high level of care and the appropriate advice when required.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (7.955) out of 10 for Oakhaven Care Totton is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.455 for Oakhaven Care Totton is calculated as follows: ( (5 Excellents x 5) + (6 Goods x 4) ) ÷ 11 Ratings = 4.455
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Oakhaven Care Totton is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2019
Erica is our Managing Director and Registered Manager of both Oakhaven Care Branches she has been with Oakhaven Care since July 2019 and has worked in the care sector for many years.
Erica holds her Level 5 health and social care qualification and is also trained to provide our training to the staff.
Erica is very passionate about providing high-quality care and allowing clients to remain at home for as long as they choose.
Erica has built a hardworking, committed, fun and safe working environment for all her team.
Job Title: Care Manager
Joined: 2015
Becky has been working for Oakhaven Care for over 9 years, I started as a community carer and progressed to supervisor, deputy manager and now care manager.
Before starting to work with Oakhaven Care my background was all care homes having worked in various care homes for many years.
This experience has given me a wealth of knowledge to pass on to others while also learning new ways of supporting the changing needs of care and the challenges faced daily.
Working for Oakhaven Care is a great privilege and one I am very proud of.
Becky holds her Level 5 qualification and leads both the Lymington and Totton teams.
Job Title: Care Coordinator - Totton & Waterside
Joined: 2020
I started work for Oakhaven Care as a community care assistant in February 2020, I then progressed to become a Care Supervisor in April 2021, and I then moved across to become a care coordinator in September 2022.
I am enjoying my time here with Oakhaven Care, I have learnt many new things within each job role. End-of-life care is a passion of mine so what we do here at Oakhaven Care is near and dear to me to ensure each client gets exactly what they require to live comfortably.
Narika Role as a care coordinator is to manage all clients and staff roster needs. Managing package increases, new packages and covering all calls.
Job Title: Care Supervisor - Totton & Waterside
Joined: 2021
Jo has worked at Oakhaven for a couple of years, starting as a community care assistant and then moving to Live-In care supervisor before moving over to her current role.
She holds her Level 3 qualification and has many years of experience in the healthcare sector.
Jo's role is to support the clients and staff. Jo will undertake assessments, and client reviews and liaise with clients and families when the care plan needs adapting. Jo supports the staff with daily queries and undertakes their supervision.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oakhaven Care Totton to verify any information. View our terms and conditions. Oakhaven Care Totton has a Platinum Service – more info.
