GoodOaks Homecare - Sussex South

72 Newland Road, Worthing BN11 1LB
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Top 20 award
10 31 Reviews
  • GoodOaks Homecare - Sussex South, Worthing
GoodOaks Homecare is a Sussex based homecare provider who offer caring and compassionate support to people in their own home. This can either be visiting someone's home on a daily or weekly basis or a live-in care service. Offering a level of service that allows people to continue to live happily and independently in the homes that they love.

The Live in Care weekly package offers exceptional value and support - at £1200 per week for both individuals and couples this means that one can have the piece of mind knowing that you and your loved ones are well looked after and safe in the their own home.

GoodOaks Sussex South offer a hospital discharge service often carrying out client assessments in the major hospitals in Sussex such as Worthing, Chichester, Brighton and Crawley and Bognor. Working alongside discharge teams allowing patients to get home more quickly.

Their extensively trained Carers are able to support clients with a wide range of conditions and are specifically trained in Dementia, Parkinson's and diabetes care.

When recruiting carers GoodOaks select individuals based on PRIDE Values (Professionalism. Respect, Integrity, Dedication and Empathy) but most importantly they look for Carers who demonstrate kindness.

After selection all Carers are given comprehensive training and are supported by office staff who all understand the needs of each individual client.

GoodOaks has Care teams in Brighton, Hove, Portslade, Shoreham, Lancing Worthing, Goring, Angmering, Rustington East Preston and many other areas. The team also offers Live In Care across Sussex.

Local expertise is combined with easy-to-use technology so families can monitor the care service from an app on their smartphone.

People with a variety of conditions rely on GoodOaks, including those with physical disabilities, Dementia, Parkinsons, learning disabilities and older people.

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Care Provided by GoodOaks Homecare - Sussex South

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jac Cook (Registered Manager)

Funding & Fees Guide for GoodOaks Homecare - Sussex South

  • Prices

  • Prices
    Visiting care starts from £24.00 for 30 minutes - We do not charge mileage or administration / Set up charge for any of our packages


    Our standard Live-in care package is £1200 per week - this includes looking after couples which means that you and your family have peace of mind to know your loved ones are getting the best care.

  • Each of our care packages are tailored to your individual needs, please get in touch with us to discuss your requirements.

GoodOaks Homecare - Sussex South Reviews (31)

Total of 31, showing 1-20
10

GoodOaks Homecare - Sussex South has a Review Score of 10 (9.957) out of 10, based on 31 reviews in the last 2 years. Over all time GoodOaks Homecare - Sussex South has 31 reviews.

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Review from Janet L (Daughter of Client) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's been just 5 weeks since GoodOaks starting caring for my mother, and I can honestly say that the Managers and Carers couldn't be more accommodating and caring. All the staff are very friendly and nothing is too much trouble. They have matched carers to suit mum and she seems very happy.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to write a review - We know it is really important to try and match the right Carers with our Clients - the staff always try so hard and it is great to know that their efforts are appreciated.


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Review from Sian P (Daughter of Client) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lives independently with Alzheimer's Disease. GoodOaks has provided a reliable, consistent, well-coordinated and also kind service - not only to Mum but also to me as a carer living long-distance. Mum has a main carer, plus a few others, who visit at the same time every day - this really helps
with providing a routine and some consistency in having 'eyes on'. They know her well enough to be sensitive to fluctuations in her condition and act accordingly. I sat in on one home visit recently and was grateful to see how responsive the carer was in guiding Mum into a relaxed and happy state. GoodOaks even took Mum to a hospital appointment I couldn't attend and Mum enjoyed her day out, complete with takeaway supper. There are daily updates on their app about how Mum is doing and I'm also able to contact the team leader quickly if there's an issue to talk through. I am so grateful and have no hesitation in recommending GoodOaks.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your lovely review! I recently visited your mum and she is an absolute delight, I can see why the team love their time with her - they also enjoy the fish and chip suppers! I will pass your comments on to the team - such positive feedback will be a fabulous Valentine's message.


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Review from Andy T (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Good Oaks were very responsive and provided an assessment very quickly. A carer was sent a few days later and couldn't have been more helpful, overall a good experience (given the circumstances) Highly recommended.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to send a review - particularly when you have had such a challenging time. Please remember we are here if you need us!


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Review from E H (Niece of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks Homecare provides an excellent and professional service. Staff are friendly, flexible and nothing is too much trouble to ensure my aunt is happy and safe. This reassurance is so important for the family.
Thank you.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review - we really appreciate any feedback. I know that the team are loving looking after your aunt, I will pass on the feedback to them.


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Review from Craig M (Son of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good reports from parents, helping with their situation.
The carer listens to the issues and acts accordingly.
Carer having a car is good, allowing freedom to go shopping and have a break from being at home.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review. We are really happy to help Mum and Dad. I know that they particularly enjoy the trips out. I will pass your lovely comments on to the team - they are true angels.


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Review from Lex L (Son of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service provided for someone with Dementia. The Carers gave daily updates which were an invaluable source of information and kept me in the loop so I didn't need to worry. The carers showed compassion and understanding for which I will be forever grateful.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your review, all our staff are trained to support people with Dementia and really understand how important it is to keep people close to them informed. We are always happy to. help.


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Review from Jill S (Daughter of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived independently for years with Parkinson's and Rheumatoid Arthritis but all of a sudden, at the age of 80, things changed and I found myself struggling to juggle full time work with being a carer with no idea of what a care package was. I contacted several care companies but found it difficult
to know who to go with until I contacted GoodOaks via an e-form on the website. One member of staff in particular answered my many queries, very quickly and clearly, and I was confident I had found the right company. She got the care package in place for me very swiftly as my mother came out of hospital. The area manager visited us the first few days to make sure the package was meeting our needs and is very flexible. My mother is thriving and has very quickly established an excellent relationship with her main carer. The care also helps me as a carer as I get hour to myself in the morning and the domiciliary service is invaluable. Very professional.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for taking the time to write the review - it can be very daunting trying to work your way through the care process and we are always happy to help where we can. I am so glad that your mother has settled so nicely and I will pass your lovely comments on to the team - I feel very lucky to be surrounded by such a kind and caring team.


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Review from Lulu W (Daughter of Client) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Goodoaks were very quick and efficient in the immediate provision of the carer. Since then they have been so supportive and helpful. I am just so grateful. Thank you so much for making everything easier for me and my family.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your feedback - we know that you were in a very difficult position and we were happy to be able to help. I will pass your thanks on to the team.


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Review from Katya B (Great-Niece of Client) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goodoaks offered an incredible service compared to what we had experienced from another provider. They were very quick to respond and created a solution quickly and effectively. Most importantly they were kind and empathetic every step of the way. It is difficult to organise such amazing care but luckily
they made it seamless for us!

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review - we love looking after your Aunt - I will pass your comments onto the team - I feel very lucky to have found such lovely kind people to support our clients.


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Review from L D (Son of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take a moment to commend the efforts of the Sussex South GoodOaks team. The carer has formed a strong bond with my father; this has helped the carer to provide support and care to a high standard. The entire team have shown understanding of my father's moods, concerns, and need for encouragement,
and have done so in a respectful and dignity-maintaining manner, whilst simultaneously keeping a light-hearted and pleasant tone to the engagements. Highly recommended.

Reply from Rebecca, Director at GoodOaks Homecare - Sussex South

Thank you so much. I know that Dad has now moved away. We all hope that he has settled into his new home, he was a joy to support and we all loved it when he was "cheeky" Take care.


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Review from G C (Wife of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinson's and we have found it more and more difficult to cope. I was reluctant to call for help but felt I had to. I spoke with a number of companies. When I called Good Oaks the owner answered the phone at the weekend, she chatted to me for a long time and reassured me. The carers
are lovely I don't know where they find these people - they make sure that the same carers come all the time so we don't have strangers coming into the house. Thank you I would recommend this company.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your review - we do try hard to always have the same Carers - I know it doesn't always work but we make our best effort. We are very lucky to have such a lovely team and it is very nice to know that they are appreciated I will pass on your comments!


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Review from L T (Daughter of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very start, the service has been exceptional. Very professional, very caring. All of our needs have been met and we feel very secure in the service and care we are being given.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your feedback, I know that the team have enjoyed getting to know Mum!


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Review from M M (Nephew of Client) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoodOaks have provided an excellent professional standard of care for my aunt. They performed a thorough pre-care assessment to understand my aunt's needs. They have continued to provide ongoing feedback based on their daily visits to improve my aunt's quality of life. They identify issues and recommend
pragmatic solutions. They overcome any challenging circumstances, and often go 'the extra mile'. I am happy and grateful for the high standard of service to date, and am confident to leave my aunt in their care.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for taking the time to write such a kind review. We understand that when family members live a long way away it can be difficult and I know that my carers always try to go the extra mile to help.


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Review from L Y (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has dementia. I had been doing my best to help keep her safe, clean, fed etc, but after an episode that saw her rushed into hospital, it became apparent I needed more help.
I met with GoodOaks for a review of Mum's needs and the development of a care plan. The hospital was very happy that Mum
was being discharged to her own home with GoodOaks as the care provider.
The team that visits Mum help bathe her, assists her in choosing which clothes to wear, ensures she eats and takes the prescribed medications when required, and helps with light cleaning duties. It is not just about the assistance with these everyday living tasks, it is also about the caring, upbeat, respectful and supportive company they provide my Mum. I arrived the other day to find them reading a newspaper with Mum, and having a good giggle together; that to me is priceless.
GoodOaks not only help care for my Mum but have given me peace of mind and taken a weight off my shoulders. Thank you to the whole team.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your kind words. It is a real joy looking after Mum and she's always happy and loves the activities that we plan for her.


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Review from Emma P (Daughter of Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team from GoodOaks are amazing have become an integral part of Mum's care. She loves the trips out as having a "drive" is very important.
The whole team are so friendly and caring.
Communication is excellent from the whole team.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much - it means so much to get a lovely review like this - I know all of the staff that visit Mum really enjoy supporting her. I will of course pass your comments onto the team


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Review from Chris R (Son of Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly, Mum is very happy with your staff, I am very impressed.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for taking the time to write a review for us. I am pleased that you are happy with the service we are providing for your mum


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Review from C M (Daughter-in-law of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt I needed to write a review regarding the care and consideration GoodOaks has provided for my mother and father-in-law. My father-in-law is not the easiest to care for and even he is impressed with the care given and the help needed. Initially, GoodOaks explained everything we asked about, and
the carer that comes round to help them both with personal needs and some cooking is wonderful, bright and nothing is too much trouble. A huge thanks to the manager who helped us in the beginning and for the continued care and support. If ever anyone needs a recommendation, this company will always be at the top of our list. You have made our lives much easier.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your review - we understand how difficult things can be, and I am glad that we have been able to provide the support that your family needs.


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Review from C C (Grandson of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great service. Goodoaks are extremely helpful and flexible with service users'/family’s needs. They are always happy to assist no matter what or when your query is. Carers are friendly and extremely good at their job, they helped my grandma in a particularly difficult time. Special thanks to the manager
for her continued support throughout and after!

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you for your lovely review - I shall pass this on to our Registered Manager - I know that you all worked very hard as a team to help.


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Review from Barrie H (Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good all round service. Always on time some are very good cooks all are happy to do the jobs around the house we ask them to do for us. We will be recommending you to all our friends and family. A very big thank you from us both.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you so much for your lovely review - I know that all of the carers love to visit you both and I am pleased they are supporting you so well


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Review from J K (Son of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude strongly enough for what the director and the manager and their excellent team have done to support my mother over the last six months. My mother has Alzheimer’s dementia and has a strong character and quite specific needs. This has not been a problem for them, whilst previous
organisations have failed to deliver care that could be tailored to my mother’s individual needs. They are kind, caring and professional, and as a healthcare professional myself I have the upmost confidence in their abilities to provide a first-class service. They have taken a considerable weight off my mind as I can always rely on their help, which is especially important for me as I do not live close to my mother and cannot easily abandon my own patients. I would thoroughly recommend their services.

Reply from Rebecca Drew, Director at GoodOaks Homecare - Sussex South

Thank you! Your review bought tears to my eyes! I was once in a similar situation and understand completely how difficult it is to care for loved ones when you live far away. It is a real pleasure looking after your mother - she keeps us on our toes and often makes us giggle!


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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for GoodOaks Homecare - Sussex South is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for GoodOaks Homecare - Sussex South is calculated as follows: ( (176 Excellents x 5) + (8 Goods x 4) ) ÷ 184 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Sussex South is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Rebecca

Rebecca Drew

Job Title: Director

Joined: 2022

“I am so proud to be able to offer these kinds of services to other families and individuals so that they too can stay in familiar surroundings at a time when they need it the most.”


Frequently Asked Questions about GoodOaks Homecare - Sussex South

What Type of Services does GoodOaks Homecare - Sussex South offer?

GoodOaks Homecare - Sussex South offers Home Care.

How many Carers does GoodOaks Homecare - Sussex South employ?

GoodOaks Homecare - Sussex South employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Sussex South to verify any information. View our terms and conditions. GoodOaks Homecare - Sussex South has a Platinum Service – more info.