Right at Home (Central London)

16 Upper Woburn Place, London WC1H 0AF
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10 16 Reviews
  • Right at Home (Central London), London
Right at Home offers high-quality, reliable homecare services. Please contact the friendly office staff if you need further information on what services they provide and they can support you to achieve your needs. Person-centred care is provided by caregivers in Westminster, Kensington and Chelsea and the City of London.

The Office team ensures that clients are kept up to date on who is coming and when, and that caregivers have everything they need to give the exceptional care that Right at Home is recognised for.

The Managing Director is a Registered Nurse with over 15 years of experience working in both the NHS and the private sector. She was an Infection Prevention and Control specialist in the NHS and independent sector, where clients' safety is a focus to support the quality of care provided at home for their loved ones.

Companionship and shopping assistance is available, as well as cooking, light cleaning, dressing, bathing and more advanced personal care.

Quality care requires time, and Right at Home recommends at least a one-hour visit to ensure that visits are not purely task-based but focus on long-term good outcomes for clients and their families.

Care Provided by Right at Home (Central London)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Beshir (Managing Director)

Funding & Fees Guide for Right at Home (Central London)

  • Prices
  • WEEKDAYS: £36.00/hour
    WEEKENDS: £36.00/hour
    BANK HOLIDAYS: 1.5x rate/per hour
    CHRISTMAS DAY AND NEW YEARS DAY: x2 RATE/HRS



Right at Home (Central London) Reviews (16)

10

Right at Home (Central London) has a Review Score of 10 (9.969) out of 10, based on 16 reviews in the last 2 years. Over all time Right at Home (Central London) has 16 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I found Right at Home to be a highly professional and reliable organisation that provides general care services backed by the support of qualified nursing staff. They gave my father the highest level of clinical care needed to recover from a serious infection.

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you for your feedback and we are glad we made a difference to your dad's care.


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Overall Experience  Overall Experience 5.0 out of 5

It is impossible to put into words the immense relief when the registered manager took the time on a Sunday, at short notice, to visit my Aunt alongside me in hospital. With her expertise as a highly qualified nurse, she assisted in putting in place the added tender loving care and support that my Aunt
needed at that time.
Thank you to the register manager also for your support to me, as well as my Aunt, at such a difficult time, and to your care team, one girl in particularly.

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you for the feedback; we are glad we made a difference to your Aunt.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided an excellent service at short notice during a very difficult period when my aunt was taken into hospital. Unfortunately, the anticipated return home with support did not happen, however, Right at Home was able to provide a continuation of care and ease the transition when my aunt
was admitted into a hospice for her last few days. As a family we are so grateful for the amazing compassion and support shown by the management and their teams - thank you.

Reply from Sarah Beshir, Director at Right at Home (Central London)

We appreciate your message and are pleased to know that we have positively impacted Aunt's care. Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

The managing director and registered manager were fantastic and I don't know what I would have done if I hadn't had their help and support for my post-surgical care. They are very attentive and careful and made sure my needs were met and everything was optimal for my recovery.

Reply from Sarah Beshir, Director at Right at Home (Central London)

We appreciate your feedback and are thrilled that we made a difference.


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Overall Experience  Overall Experience 5.0 out of 5

Home Care provided exceptional service on short notice for a minor procedure. The managing director was responsive to the request and provided a quote within hours. On the day of the procedure, the managing director was flexible and kept in contact throughout. The overall service was great.

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you for your kind review; we are grateful to make a difference in care.


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Overall Experience  Overall Experience 5.0 out of 5

My mother and I are delighted by the services delivered by Right at Home. They reacted and offered amazing help on very short notice and communication has been amazing all along. They were very flexible and listened to our needs. My mum was happy to see her nurse arriving and loved spending time with
her. Even if my mum doesn't speak English, they managed to communicate and laugh a lot. I was so pleased with this and will call back Right at home whenever we need help. Thank you for everything!

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you very much for your kind message. We are delighted that we made a difference in mum's care.


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Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent experience with Right at Home for both our parents so far. They have been consistently supportive and helpful in assessing our parents' needs and have also shown great flexibility at a very difficult time. Communication is very good and the paperwork is straightforward. It has
given us great peace of mind as we don't live close by to know that my Father and Mother have help.

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you for your wonderful feedback. We are thrilled to have provided you and your family with peace of mind.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is a 90-year-old dementia and kidney patient and has come to live with me since my father's passing a few months ago. I had tried different carers/companies before I found Right At Home and I have to say they are truly a Godsend. The carers they send are kind, patient, efficient, and very empathetic.
They understand exactly what we are going through as a family with a recent bereavement and an elderly mum with dementia. Their attention to detail and commitment to the well-being of my mum (and mine) is wonderful and I know I can depend on them to be there when most needed. They even visited Mum in the hospital when she was there with pneumonia and I couldn't go myself, and brought her flowers and a card on her birthday. Really lovely people and a very professional company. Highly recommended! Thank you Right at Home!

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you for your kind words. We are pleased to have made a difference to your loved one.


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Overall Experience  Overall Experience 5.0 out of 5

I asked the wonderful people at Right at Home to help me with the care of my mum three months ago. While my mum was worried about losing her independence and having "strangers" in the flat, it has worked out so well. We have the team coming three times a week, and my mum has said she now has friends
who look after her, when I can't be there. It has taken a huge weight of my mind, when I am traveling for work or not able to be there for some reason. The carers are so kind and flexible and have made adjustments as and when needed. I honestly don't know how I could have managed without their experienced support and care - thank you.

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you for your kind words and we are extremely glad we have made a difference to you all.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has three carers who visit on Sunday, Tuesday and a Friday. All three give a wonderful service by being so patient, and kind and the knowledge to know what is required of them when they visit. They are always prompt with their time and are always willing to go the extra mile if need be. Always
cheerful and a breath of fresh air to both myself and my wife. They are the highlights of our week.

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you for all the lovely words and we are delighted that we have made a difference to you both.


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Overall Experience  Overall Experience 5.0 out of 5

The carer has been absolutely lovely. Her smiley face appeared at my door on time every morning and immediately brightened the day with her friendliness. She can't do enough to help and is just great to have around. She helped me wash and dress following my spinal operation and got me through that initial
scary stage to restore my confidence and to keep chaos at bay. Thank you to the carer.

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you so much and we glad we make a difference to your care and recovery.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience. My nurse has been very helpful and also is very nice and kind. She also helped me with the doctor appointment and other concerns in my house like water blockage. I would highly recommend Right at Home for anyone looking for a caregiver at a very fair price.

Reply from Sarah Beshir, Director at Right at Home (Central London)

We really appreciate your gratitude and are thrilled to know that our efforts have positively impacted your well-being.


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my carers.
I enjoy their food.
They are willing to do anything for me.
When they say they will help they always do.
Very affable and easy to be with.
They make me comfortable. I am happy.

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you for your lovely words and we are delighted that we have made a difference to your care.


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Overall Experience  Overall Experience 5.0 out of 5

My carer is professional, kind, skilful, but the best of all has a great sense of humor. She is an ideal carer for me and I feel very comfortable and she is always punctual. The agency is always easy to reach, they inform you about any changes which makes me very stress-free. I feel very safe around
the carers.

Reply from Tanya Coles, Registered Manager at Right at Home (Central London)

Thank you so much for your kind words and feedback about the care and support you receive from Right at Home. We are happy that you feel safe and that your carer meets your needs.


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Overall Experience  Overall Experience 5.0 out of 5

The registered manager and managing director could not have been more attentive and flexible when arranging care for my mother. My mother’s lovely team of carers are kind, efficient and above all make my mother feel valued and cared for. Thank you!

Reply from Sarah Beshir, Director at Right at Home (Central London)

Thank you for your great feedback, and we are glad to make a difference in Mum's care.


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Overall Experience  Overall Experience 5.0 out of 5

The manager is highly professional, know what she does is from the heart. After care assessment, she perfectly matches perfect the carer and the client, and the care giver is always on time. The owner ensured she was checking regularly that I was happy with the service received.

Reply from Manager, Registered Manager at Right at Home (Central London)

Thank you for taking the time to give us feedback and we are happy to hear of your positive experience of using Right at Home Central London.


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Current Review Score: 10.0 (9.969)

Overview of Review Score

The Review Score of 10 (9.969) out of 10 for Right at Home (Central London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Right at Home (Central London) is calculated as follows: ( (93 Excellents x 5) + (3 Goods x 4) ) ÷ 96 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Central London) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (2)

Sarah

Sarah Beshir

Job Title: Managing Director

Joined: 2023

Over the course of her fifteen years of nursing experience, Sarah has worked for both the public and private sectors. She was honoured with an individual excellence award from a prominent London hospital for her work as an infection prevention control nurse who specialised in supporting staff, carers, and patients during the pandemic. Before Sarah became an infection prevention control specialist, she worked in a variety of settings, including a surgical and acute medical unit, a unit that cared for the elderly, and a unit that helped people recover from strokes. As a team, Right at Home Central London works hard to ensure that individuals receive individualised, high-quality care that allows them to remain in their own homes for as long as possible.


Sarah earned a Bachelor of Science degree with honours in biomedical science from Westminster University in 2004. She continued her education at City University London, where she earned a Postgraduate Diploma in Adult Nursing. Currently, she is in the final year of working towards an MSC in Infection Prevention and Control.


For her efforts in 2020 to ensure the safety of my coworkers and patients during the COVID pandemic and in 2021 to ensure the smooth operation of all services over the winter, Sarah was honoured with the Magic Excellence Award. She fostered an encouraging environment for her staff and followed the government-mandated protocol for infection control measures.


Additionally, Sarah took part in research from Public Health England to determine the effects of COVID-19 and Testing, which were published in the British Medical Journal. Sarah campaigns for health promotion and preventative measures, and believes that above all, health should be placed first.


To maintain a healthy work-life balance, Sarah enjoys jogging with her kids after work and spending her weekends gardening and doing yoga.


In addition, Sarah takes great pride in my volunteer work and the impact it has on her community. Sarah has taught infection control and basic life support at the St John’s Ambulance Cadets in London, and she has helped raise money for children in Sierra Leone to ensure that they all have access to an education with Street Child. Additionally, Sarah is dedicated to raising community awareness of dementia through her work as a member of the Royal College of Nursing and as a dementia champion for Dementia UK.


Sarah has always had a longstanding love to be a part of quality care, hence she joined Right at Home Central London. Our CareGivers are checked with an enhanced DBS and can speak many languages. The Right at Home Central London team is trained to the highest capabilities to equip them with the skills to do their best at home with our clients. Our minimum visits of 1 hour set us apart from the rest of the market, meaning our CareGivers and clients are able to build a connection together and deliver care well. Our CareGivers are also trained in cooking by a qualified chef. Right at Home Central London works hard to ensure that individuals receive individualised, high-quality care so that they may remain in their homes for as long as possible. To find out more about how our CareGivers can give the highest quality care to you or your loved ones at home, please contact and speak to our lovely office team, who are happy to explain further steps.


Sarah Beshir – Managing Director of Right at Home Central London.


Tanya

Tanya Coles

Job Title: Registered Manager

Joined: 2024

Tanya became a registered nurse in 1994 after working in a variety of settings, including the NHS's liver transplant services. She subsequently moved into adult social care, working as a care manager for a domiciliary care business, where she organised and monitored care and assistance for people in their own homes. Tanya then expanded the service to include care team training and NVQs. She feels that a skilled and well-trained care staff is vital for providing safe and effective care.


Tanya spent several years as a regional Quality and Development Manager for a big care home group, where she provided clinical leadership to the nursing and care teams while also collaborating with the home leadership team on improvements and service development.
Tanya got a Regional Team Member award for her committed work to improve the quality of care and quality of life for individuals living in care homes after implementing a quality framework that resulted in an outstanding rating for a Sydenham care home.


She was successful in working at the corporate level, using her enthusiasm for dementia care, to inform and develop strategies that allowed services and the individuals who work within them to provide person-centered care that acknowledged and really valued each individual's individuality.


Tanya has developed good ties with social care partners over the years and was honoured to be chosen to represent care homes in a webinar hosted by Healthwatch that examined the impact of COVID-19 on people and services. Tanya also represented the care home experience and opinion when Lambeth delivered its report to parliament on the status of care in the borough.


Tanya likes going to museums and doing anything outside of work. Tanya is an enthusiastic writer who has lately begun to learn to paint.


I am passionate about caring for the elderly, and I want to guarantee that we have a lively and prepared workforce capable of delivering care and assistance that improves people's lives, promotes their well-being, and nurtures their independence.
Tanya


Frequently Asked Questions about Right at Home (Central London)

What Type of Services does Right at Home (Central London) offer?

Right at Home (Central London) offers Home Care.

How many Carers does Right at Home (Central London) employ?

Right at Home (Central London) employs 20 carers.