Acer Healthcare Northwood & Ruislip

1k Argyle House, Joel Street, Northwood HA6 1NW
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9.3 6 Reviews
  • Acer Healthcare Northwood & Ruislip, Northwood
Acer Healthcare, a leading domiciliary care company, is dedicated to providing compassionate and personalised home-based care solutions.

With a commitment to enhancing the well-being of individuals, Acer Healthcare delivers a range of tailored services that prioritise the comfort and independence of clients in the familiar surroundings of their own homes. The team of skilled and caring professionals strives to meet the unique needs of each individual, fostering a supportive and nurturing environment.

Acer Healthcare is driven by a passion for excellence, aiming to redefine domiciliary care through unwavering dedication, integrity, and a user-led approach.

Acer Healthcare is registered with the Care Quality Commission (CQC). This guarantees that the caregivers welcomed into clients' homes undergo comprehensive training, hold significant qualifications, and maintain an exceptional standard of care.

Choose Acer Healthcare for reliable and compassionate home care that prioritises your health, dignity, and quality of life.

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Care Provided by Acer Healthcare Northwood & Ruislip

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cherry Funnell (Manager)

Funding & Fees Guide for Acer Healthcare Northwood & Ruislip

  • Prices

  • From £26.00 per hour

Acer Healthcare Northwood & Ruislip Reviews (6)

9.3

Acer Healthcare Northwood & Ruislip has a Review Score of 9.3 (9.278) out of 10, based on 6 reviews in the last 2 years. Over all time Acer Healthcare Northwood & Ruislip has 6 reviews.

Overall Experience

  • 5
  • 0
  • 1
  • 0
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Date Published

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Review from M C (Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The overall experience has been between satisfactory and good with the large number of carers, the treatment has ranged from just satisfactory to good with 1-2 being proactive while some have been reactive. This si the first care provider I have used so the rating reflects the fact that I do not have
experience of other providers.

Reply from Amy Nevard, Registered Manager at Acer Healthcare Northwood & Ruislip

Thank you very much for your feedback. We take all feedback onboard and will work towards making improvements to the services in which we are providing. If we can be of any assistance in the mean time please do not hesitate to contact the office team.


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Review from Julia B (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acer Healthcare came to my family's rescue as a temporary care package was required for a few days last February for my mum, who suffers from dementia and then became a permanent package soon after. Mum refused the care at first and was very resistant, but the Care Manager and Carers have worked so
closely with mum, and now she looks forward to their daily visits. They respect her needs to be as independent as possible and keep her safe, for which I cannot thank them enough. I am always kept informed of any issues or changes and feel fully supported, I would highly recommend them to anyone who needs care.

Reply from Amy Nevard, Registered Manager at Acer Healthcare Northwood & Ruislip

Thank you so much. It is an absolute pleasure to support Mum, and we look forward to doing so for the foreseeable future.


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Review from Fran C (Daughter of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went to hospital where she acquired a nasty tummy bug. She became extremely anxious and started having panic attacks, particularly at night. We could not be with her 24 hours a day so we employed Acer carers to be nighttime companions. We cannot recommend them highly enough. The two girls who
shared the shifts were, caring, communicated with us so well, gave advice and became friends during this very difficult time. The managers were also easy to contact and we were easily able to extend the cover. I highly recommend Acer. They have been excellent.

Reply from Karen Birtchnell, Care Manager at Acer Healthcare Northwood & Ruislip

Thank you for your kind words. We're so glad our carers could provide comfort and support to your mum during such a difficult time. It's wonderful to hear that our team communicated well and became trusted companions. We'll share your feedback with everyone involved, and we're here if you need anything in the future.


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Review from Sean M (Son of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the son and main carer for my frail elderly mother for a number of years, and with healthcare provision experience myself, I am truly grateful to one of Mum's carers in particular for the wonderful care and help she continues providing for us. Punctuality, cleanliness, and attention to detail are
hallmarks of the service and I am delighted that my mother is in safe hands for the time we get the visit each morning.
It has been a very difficult journey for us to find the right agency, but I can say wholeheartedly that Acer has proved to be the answer we were looking for. I thoroughly recommend them.
Thank you again to 3 carers in particular long may it continue.

Reply from Karen Birthnell, Care manager at Acer Healthcare Northwood & Ruislip

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that our carer has made such a positive impact on both you and your mother. Providing punctual, clean, and attentive care is what we strive for, and it's wonderful to know that these qualities have brought comfort and peace of mind to your family. We understand how challenging it can be to find the right care, and we are honored that you chose Acer Healthcare. We will make sure to pass on your appreciation to the carers, and we look forward to continuing to support your mother with the same level of care. Thank you again for your recommendation.


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Review from L S (Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted with all aspects of the service and care provided by Acer Healthcare. From the initial contact with the agency through to the individual care provided by the team, every aspect was professional and thoughtful. The two women who came to me were friendly, polite and extremely helpful,
offering to do a variety of tasks for me on top of the care package which had been agreed. They were punctual and very efficient, and were a pleasure to chat to every day. Highly recommended.

Reply from Karen Birtchnell, Care manager at Acer Healthcare Northwood & Ruislip

Thank you very much for your kind words! We're thrilled to hear that you had such a positive experience with Acer Healthcare. Providing professional and thoughtful care is at the heart of what we do, and it's wonderful to know that our team exceeded your expectations. We take great pride in ensuring that our caregivers are not only skilled and efficient but also friendly and compassionate. It's fantastic to hear that the two women who assisted you were able to provide not only the agreed-upon care package but also went above and beyond to help with additional tasks and brighten your days with pleasant conversation.


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Review from Imrana M (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Acer Healthcare online. I was a bit nervous to try them the first time, but I am so glad I made the right decision to seek help from them for my elderly mother visiting me from back home.
One member of staff was very professional in her work. She was well-mannered and very supportive of my
mother in her day-to-day tasks, e.g. toilet trips, changing clothes, serving my mother lunch whilst I was at work, my mother’s morning and afternoon medications, etc. She carried out all the instructions, as I explained to her on her first day with my mother.
She even helped me to do a bit of hovering, etc.
The directors are very professional and maintain regular contact with me to plan the following week's plans and payments, etc.
I received a call from the team to give a first-week satisfaction review in case there is anything to improve.
I would highly recommend Acer Healthcare to anyone who requires care for their elderly family member/ friend.

Reply from Karen, Care Manager at Acer Healthcare Northwood & Ruislip

We are delighted to receive your kind words and recommendation!
At Acer Healthcare Northwood & Ruislip, we strive to provide the best care possible for our service users and their families. We are glad to hear that our staff member was professional, well-mannered, and supportive of your elderly mother during her visit. We appreciate your feedback and cooperation in planning the care arrangements.
Thank you for choosing Acer Healthcare and trusting us with your loved one’s care. We look forward to serving you again in the future.


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Current Review Score: 9.3 (9.278)

Overview of Review Score

The Review Score of 9.3 (9.278) out of 10 for Acer Healthcare Northwood & Ruislip is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Acer Healthcare Northwood & Ruislip is calculated as follows: ( (30 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Acer Healthcare Northwood & Ruislip is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Acer Healthcare Northwood & Ruislip

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Meet the Team (1)

Priya

Priya Trivedi

Job Title: Care Coordinator

Joined: 2024

Hello!

Personality: I’m an outgoing, fun-loving individual who thrives on adventure. Travelling is my passion, and I make it a point to plan at least one trip every year.


Social Butterfly: I enjoy socializing with friends, meeting new people, and celebrating festivals. Exploring new things keeps life exciting!


Optimistic Outlook: My family and friends describe me as an optimistic person with a caring nature and an open mindset. I believe in approaching life with positivity.


Education: I hold a master’s degree in Mental Health Nursing. I’m constantly seeking new qualifications and training opportunities to enhance my skills and knowledge.


Location: Currently living in London, originally from India.


Feel free to connect with me!


Frequently Asked Questions about Acer Healthcare Northwood & Ruislip

What Type of Services does Acer Healthcare Northwood & Ruislip offer?

Acer Healthcare Northwood & Ruislip offers Home Care.

How many Carers does Acer Healthcare Northwood & Ruislip employ?

Acer Healthcare Northwood & Ruislip employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Acer Healthcare Northwood & Ruislip to verify any information. View our terms and conditions. Acer Healthcare Northwood & Ruislip has an Enhanced Service – more info.