Westmorland Homecare (Preston & South Ribble)

6 Chapel Street, Preston PR1 8BU
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9.1 4 Reviews
  • Westmorland Homecare (Preston & South Ribble), Preston
Westmorland Homecare - Preston & South Ribble is set to open in October 2023.

It is a doctor led service and part of the Westmorland Homecare family and intends to deliver the same quality services and jobs to the population of Preston and the surrounding towns.

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Care Provided by Westmorland Homecare (Preston & South Ribble)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracey Redwood (Manager)

Funding & Fees Guide for Westmorland Homecare (Preston & South Ribble)

  • Prices

  • Our fees are set at a standard rate and will be discussed during our free, no obligation consultations.

Westmorland Homecare (Preston & South Ribble) Reviews (4)

9.1

Westmorland Homecare (Preston & South Ribble) has a Review Score of 9.1 (9.120) out of 10, based on 4 reviews in the last 2 years. Over all time Westmorland Homecare (Preston & South Ribble) has 4 reviews.

Overall Experience

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Date Published

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Review from A I (Son of Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, the care providers are respectful and courteous helping with my mum's every need. Brilliant, would recommend.

Reply from Elizabeth Logan, Care Manager at Westmorland Homecare (Preston & South Ribble)

Thank you for taking the time to post such wonderful feedback, your kind words mean a lot to the team. We are so pleased to hear that both you and your mum are having such a positive experience with Westmorland Homecare that you would recommend us to others. We strive to lead by example ensuring that every need is met with care and dedication.


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Review from J B (Client) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff who always arrive on time and do whatever is necessary. Helpful with problems with the hospital. Thank you.

Reply from Elizabeth Logan, Care Manager at Westmorland Homecare (Preston & South Ribble)

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that your involvement with Westmorland Homecare for care and support has been so positive. Your well-being is our top priority and it means the world to us to know we are making a difference, we are always here for you.


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Review from Lindsey H (Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are both service users and our support began with Westmorland Homecare just recently, in March of 2024.
Since our care began, we have met 3 out of the 4 HCAs (Health Care Assistants) allocated to our package.
The staff we have met, all seem professional, caring, attentive, conscientious,
and genuinely nice people, who seem to really care about their work.
I have also had numerous interactions with the branch care manager. I have found her to be a highly knowledgeable individual, with a no-nonsense attitude, and a fierce passion for the wellbeing of all staff and clients alike. The reputation of the agency and its great CQC history with all its branches seems hard-earned and highly prized.
They appear to uphold a truly person-centred approach and offer a genuineness, a quality rarely exampled in other local agencies in our experience.
Let it continue!
Their fees are pricey, I hope that doesn't stop some people from accessing a service of care, which provides a high standard of support.

Reply from Elizabeth Logan, Care Manager at Westmorland Homecare (Preston & South Ribble)

Thank you so much Lindsey for your very kind review. At Westmorland Homecare we do operate a no stranger-at-the-door policy with all allocated staff introduced to our clients prior to service starting thus ensuring the most positive start to their journey with us. We pride ourselves further that from our HCA's through to all our office staff every client experiences a person-centred approach & professionalism at all times from individuals who have a real passion for the well-being of others.


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Review from N J (Next of Kin) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since our assessment, Westmorland have been brilliant. We knew straight away that they were far better than our previous care companies and instantly made the decision to swap over to them and I am so glad we did. Dad has time to properly take care of himself now and mum is getting the level of
service she has needed for so long. It has only been a short time, but we have had no missed appointments, everyone who has come are a part of our team and we are always in contact with the office team if and when we need changes. Honestly, I could not recommend them enough.

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Current Review Score: 9.1 (9.120)

Overview of Review Score

The Review Score of 9.1 (9.120) out of 10 for Westmorland Homecare (Preston & South Ribble) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Westmorland Homecare (Preston & South Ribble) is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westmorland Homecare (Preston & South Ribble) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Westmorland Homecare (Preston & South Ribble)

What Type of Services does Westmorland Homecare (Preston & South Ribble) offer?

Westmorland Homecare (Preston & South Ribble) offers Home Care.

How many Carers does Westmorland Homecare (Preston & South Ribble) employ?

Westmorland Homecare (Preston & South Ribble) employs 1 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Westmorland Homecare (Preston & South Ribble) to verify any information. View our terms and conditions. Westmorland Homecare (Preston & South Ribble) has a Platinum Service – more info.