Elite at Home

Unit 4a, Hartsdown Park, Hartsdown Road, Margate CT9 5QX
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9.5 5 Reviews
  • Elite at Home, Margate
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Care Provided by Elite at Home

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Elite at Home Ltd
  • Person in charge
  • Stacey Simmons (Manager)

Funding & Fees Guide for Elite at Home

  • Prices

  • Fees start from £27

  • We take a personalised approach to determining the cost of home care, which can vary based on factors such as the type and level of care needed, whether your care is funded by the local authority or health services, and the specific requirements of your care plan.
    Rest assured, we will explain our charges to you personally, ensuring complete clarity on how this is assessed. Our written agreement will comprehensively detail all aspects of our fees, including payment arrangements and any necessary revisions if you're funding the care yourself.


    Your peace of mind is our priority, and we are here to provide you with the highest level of care while keeping you fully informed about the financial aspects of our services.
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Elite at Home Reviews (5)

9.5

Elite at Home has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Elite at Home has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
2
5
0

Review from Janette M (Daughter-in-law of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can’t praise the team at Elite at Home enough for their first-class professionalism, care, efficiency, understanding, patience and dedication, in fact, I could praise them all day long. Our experience was 5 star+ all the way from our enquiry to having the staff attend to my mother-in-law. I would
have no hesitation in recommending Elite at Home to anyone who needs care for themselves or their family. All I can say is an enormous thank you!

Reply from Daniel, Head of Marketing at Elite at Home

Thank you for leaving us such a lovely review. It was a pleasure to work with you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W H (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Always on time. Nothing too much trouble. Will not hesitate to use them again. 1st Class!

Reply from Daniel, Head of Marketing at Elite at Home

Thank you so much for taking the time to leave us such a kind review.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Emma D (Daughter of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot tell you how delighted we have been so far with the service that Elite at Home have provided. From the first contact to the initial tweaks to the care package that we needed to the constant reliable and friendly service my mother and my father are receiving, I couldn't be more satisfied with
the service. Management have made my parent's transition to using a care provider very smooth. They complete the tasks asked of them and more. My parents look forward to their daily visits and the positive energy they bring to what has been a very stressful period of time. Their genuine concern for my parent's well-being is not just a part of the job, but a reflection of their dedication to making a positive impact on the lives of those they care for. Communication has been a key strength as they provide regular updates on my mother's condition through our diary system. This open line of communication has reassured our family and has fostered a sense of trust. Thank you!

Reply from Natasha Karczewski, Marketing Manager at Elite at Home

Thank you! We are so pleased that you are satisfied with our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gareth A (Nephew of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very happy with the service he receives and I have got a lot on my mind when at work now with my uncle's care. They are always on time and show great care and diligence I couldn't be more happier

Reply from Natasha Karczewski, Marketing Manager at Elite at Home

Thank you so much for your review we are elated that you are happy with our services!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christina L (Daughter of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a really good experience with the Care Provider, the office staff were kind, caring and obliging, nothing was too much of a problem. The Care provider kept me informed of all developments with my mother's care. They offered support for me which was very much appreciated and advised me of
others services that I might find useful too. When I visit the Care Providers office, they are very warm and welcoming. The carers were really brilliant they were so kind and caring towards my mother and gave her as many drinks and snacks as she wanted and made her comfortable. The carers were well matched to us and our needs, they were very kind and friendly, interesting to talk to.

Reply from Natasha Karczewski, Marketing Manager at Elite at Home

Thank you so much Christina for your kind review. Our team loves caring for your mother and seeing you regularly in the office!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Elite at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Elite at Home is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elite at Home is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Elite at Home

What Type of Services does Elite at Home offer?

Elite at Home offers Home Care.

How many Carers does Elite at Home employ?

Elite at Home employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite at Home to verify any information. View our terms and conditions. Elite at Home has a Basic Service – more info.