Top Priority Healthcare

Princess House, Princess Way, Swansea SA1 3LW
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9.6 6 Reviews
  • Top Priority Healthcare, Swansea
Top Priority Healthcare gives people the care and support they need in the comfort of their own home thanks to its home care services.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

They also offer:
companionship
Hospital Discharge
Respite care
Waking and sleeping night services.

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Care Provided by Top Priority Healthcare

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • General Practice Nurse
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Nursing/Care Home Nurse
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Support Worker
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • 24 Hour Nurse Care
  • Adult Home Care (18+)
  • Adult Nursing Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Live in Nurse
  • Nursing Care (on a contracted hours basis)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Top Priority Solutions Ltd
  • Person in charge
  • Imelda Komba (Manager)
  • Admission Criteria
    • No restrictions

Funding & Fees Guide for Top Priority Healthcare

  • Prices

  • Monday to Friday - £23 per hour,
    Weekend - £26 per hour,
    Bank Holiday - £33,
    Live in (per week/7 days) - £1000.

  • Clients are welcome to negotiate.

Top Priority Healthcare Reviews (6)

9.6

Top Priority Healthcare has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Top Priority Healthcare has 6 reviews.

Overall Experience

  • 6
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Date Published

6
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6
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Review from S W T (Client) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right company and person to work as my PA was vital. As this was my first experience using a company to support my everyday needs, I was very nervous. After interviewing several companies, Top Priority Solutions Ltd stood out. Being allowed to meet the person assisting me daily was vital.
Top Priority Solutions Ltd were very accommodating when having a relaxed meeting with the PA who now supports me. I have gone from being very stressed about the situation to relaxed within days. This is a testament to the care I have received from my PA. The balance between being friendly and relaxed while maintaining professionalism at all times is so vital, and my PA was able to strike this balance with ease. I am happy that I chose Top Priority Solutions Ltd.

Reply from Imelda Komba, Responsible Individual at Top Priority Healthcare

Thank you very much for the amazing review! We strive to provide the perfect match and high-quality service to all our clients.


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Review from H N (Daughter of Client) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was very helpful to arrange the best cover for my mother after her hospital stay. The carers were very good with her throughout the night making sure she was settled, comfortable and hydrated. Even singing her a lullaby when she had an infection and was agitated and unable to go back to
sleep. Thank you Ladies for your help.

Reply from Imelda Komba, Responsible Individual at Top Priority Healthcare

Thank you so much for your kind review. We are truly pleased to hear that you are satisfied with the service provided, and that our carers were able to provide the comfort and support needed for your mother during the night.


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Review from M C (Granddaughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider was so supportive of our grandmother's needs at end-of-life care. They were flexible, understanding and had excellent communication with us as a family. We are so grateful for the support given.

Reply from Imelda Komba, Responsible Individual at Top Priority Healthcare

Thank you so much for your kind feedback. We really appreciate you and family for entrusting us with your grandmother's care.


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Review from M W (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in his 90's and fiercely independent. As a family we are very pleased that he agreed he needed help which he accepted happily after meeting in his home with Top Priority Healthcare staff. The whole experience of dealing with the team has been excellent and centred on my father's needs and
also respecting his independence which has always been very important to us. He is very happy with the care he has received so far. All enquiries are promptly answered. Thank you to the Top Priority team.

Reply from Imelda Komba, Responsible Individual at Top Priority Healthcare

Thank you for allowing us to support your Dad. We look forward to continuing to work with you.


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Review from Val H (Client) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the people that called to see me were friendly and willing to do what I asked of them. Nothing was too much trouble. Also, they asked 'What else can I do?'
I am pleased with all the people that called to see me.

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Review from S H (Client) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is attentive, empathetic and kind. She makes me feel safe. She was not familiar with dogs as pets. She worked hard to get used to my therapy dog. He is an incredibly important part of my life, as I am diagnosed with chronic post-traumatic stress disorder as well as multiple sclerosis. She is
now his favourite carer, from a team of five! She is flexible and copes with my mood swings. My life is enhanced because of her.

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Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Top Priority Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Top Priority Healthcare is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Top Priority Healthcare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Top Priority Healthcare

What Type of Services does Top Priority Healthcare offer?

Top Priority Healthcare offers Home Care & Nursing Care.

How many Carers does Top Priority Healthcare employ?

Top Priority Healthcare employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Top Priority Healthcare to verify any information. View our terms and conditions. Top Priority Healthcare has an Enhanced Service – more info.